Jay Malkowski | Page 14

Purchasing my 2019 Honda Pilot My sales person Mike Tuler was exceptionally knowledgeable. His communications were timely and appropriate. Mike is very social and not pressuring on My sales person Mike Tuler was exceptionally knowledgeable. His communications were timely and appropriate. Mike is very social and not pressuring on making the sale. After the purchase the dealer finished up all the paperwork quickly and did not push for any extras. More

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2018 Honda Accord Maitenence Jay is amazing he took me through the whole process start to finish. He explained everything perfectly. He told me 45 minutes he had me complete well Jay is amazing he took me through the whole process start to finish. He explained everything perfectly. He told me 45 minutes he had me complete well on time. He was nice to also check in on me. Russ Darrow is a little out of my way to go to, but Jay showed me The Darrow Difference and it’s worth the extra miles. Thank you Jay More

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Jay always provide excellent customer service Customer Service is very important to me because I worked in customer service 53 years. Jay provided excellent customer service this morning. Always g Customer Service is very important to me because I worked in customer service 53 years. Jay provided excellent customer service this morning. Always glad when he is there. More

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Service of pilot Jay in service was very courteous and professional , he explained things well. I felt comfortable dealing with him and trusted his judgment. All an Jay in service was very courteous and professional , he explained things well. I felt comfortable dealing with him and trusted his judgment. All and all a very positive experience More

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Service Jay in the service department is great and takes time to make sure everything is understood and done right! He got right on to checking out my car and Jay in the service department is great and takes time to make sure everything is understood and done right! He got right on to checking out my car and had me in and out! More

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Great service department ; I’ve never felt ripped off or overcharged. Service advisors always let me know when a special or coupon is available. I’ve brought my Accords here f ; I’ve never felt ripped off or overcharged. Service advisors always let me know when a special or coupon is available. I’ve brought my Accords here for many years and Injust brought my 4Runner in for an oil change because the service guys at Heiser were shady. I met Malcom Livene in the waiting area. He stopped to chat and I kind of called him out on doing a service up (I did 10 years in auto sales and was a sales manager as well). Very polite kid, easy to talk to. When my wife decides to pull the trigger on reading her Accord in, I’ll be sure to give Malcom a holler. More

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Service Great service. Will only take my CR-V here. Comfortable waiting area and quick service. Work on your vehicle is done right and you can trust it. Great service. Will only take my CR-V here. Comfortable waiting area and quick service. Work on your vehicle is done right and you can trust it. More

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service department Jay in the service department is the absolute best! He is a person of true integrity and his personable customer service skills have exceeded my expec Jay in the service department is the absolute best! He is a person of true integrity and his personable customer service skills have exceeded my expectations for about 10 years! I know my car is in good hands! More

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Esxellent expirience I’m dealing with customer ! From the time arriving for my appointment to the time I picked up my car, I was shown excellent customer service skills by the Service Advisor Jay Mal From the time arriving for my appointment to the time I picked up my car, I was shown excellent customer service skills by the Service Advisor Jay Malkowski and Kyle the techitian. I came in on Friday evening with a problem of all my lights being on and FCW system failure warning. Jay and Kyle quickly diagnosed the problem and explained to me that fixing this issue will take leaving car in for a whole day . Jay advised me to bring a car next day in the morning, he had a nice, clean loaner car prepared for me that day. Throughout the day Jay communicated with me on what was the problem and how they will take care if it. I’m very pleased how well and with much attention to the details I was taken care of by Jay Malkowski. Definetely will return for the service to RussDarrow Honda on Browndeer Rd More

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Awesome staff Thank you to the wonderful staff at Honda, from the receptionist to advisor, to parts staff, service techs and shuttle drivers, excellent service all Thank you to the wonderful staff at Honda, from the receptionist to advisor, to parts staff, service techs and shuttle drivers, excellent service all around! More

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