Jay Malkowski | Page 14

service department Jay in the service department is the absolute best! He is a person of true integrity and his personable customer service skills have exceeded my expec Jay in the service department is the absolute best! He is a person of true integrity and his personable customer service skills have exceeded my expectations for about 10 years! I know my car is in good hands! More

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Esxellent expirience I’m dealing with customer ! From the time arriving for my appointment to the time I picked up my car, I was shown excellent customer service skills by the Service Advisor Jay Mal From the time arriving for my appointment to the time I picked up my car, I was shown excellent customer service skills by the Service Advisor Jay Malkowski and Kyle the techitian. I came in on Friday evening with a problem of all my lights being on and FCW system failure warning. Jay and Kyle quickly diagnosed the problem and explained to me that fixing this issue will take leaving car in for a whole day . Jay advised me to bring a car next day in the morning, he had a nice, clean loaner car prepared for me that day. Throughout the day Jay communicated with me on what was the problem and how they will take care if it. I’m very pleased how well and with much attention to the details I was taken care of by Jay Malkowski. Definetely will return for the service to RussDarrow Honda on Browndeer Rd More

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Awesome staff Thank you to the wonderful staff at Honda, from the receptionist to advisor, to parts staff, service techs and shuttle drivers, excellent service all Thank you to the wonderful staff at Honda, from the receptionist to advisor, to parts staff, service techs and shuttle drivers, excellent service all around! More

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Great Service, Needs Summary Tire change went well. Got home and noticed, car has several issues was printed on the bill. No one told me what the issues were. Tire change went well. Got home and noticed, car has several issues was printed on the bill. No one told me what the issues were. More

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Services oil change Always greeted warmly and courteously when I come in for service. Kevin my service writer is very knowledgeable and always takes good care of me and m Always greeted warmly and courteously when I come in for service. Kevin my service writer is very knowledgeable and always takes good care of me and my CRV. Even though I don’t live close to Darrow I don’t mind driving a little bit to get great service. Thanks More

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Painless We brought my wife’s CRV in for a oil change and tire rotation. Quick check-in... no upselling.. just did what we asked, but LESS. Recommended we skip We brought my wife’s CRV in for a oil change and tire rotation. Quick check-in... no upselling.. just did what we asked, but LESS. Recommended we skip the rotation I wanted based on tread depth measurements. Saved us $20, but it was more the point: we didn’t need the work. (I went to my Jeep dealer for an oil change, and they recommended all new brakes. Sheesh.)... Happy with Russ Darrow Honda. More

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Great service! Jay is outstanding! Kept me informed of how my car’s repairs were going and gave me breakdown of work done afterwards. I would recommend Russ Darrow all the time! Kept me informed of how my car’s repairs were going and gave me breakdown of work done afterwards. I would recommend Russ Darrow all the time! More

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Quick and Easy Quick and easy service. Was told a longer wait, but able to get in and out in less than hour. I would recommend this place. Quick and easy service. Was told a longer wait, but able to get in and out in less than hour. I would recommend this place. More

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Good service, good people Took my 2016 CR-V in for another A1 service appt. I go to Russ Darrow to purchase and service my vehicles because I have found them to be reputable an Took my 2016 CR-V in for another A1 service appt. I go to Russ Darrow to purchase and service my vehicles because I have found them to be reputable and prices are competitive. This last service cost less than expected and was done about 10 minutes earlier than promised. I’ll take that any day! The only problem I encountered was that night, driving on the highway. Some kind person frantically flashed their lights at me. After some worry and contemplation I found out that the service tech had turned my lights off. So, I turned them back on. That was a first as I always leave my lights on auto. So, when you get your car back after service - check your lights setting! More

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Great Customer Service Anytime that I am here for service on my vehicles the staff is very polite and professional! I haven’t had any bad service since I have been coming he Anytime that I am here for service on my vehicles the staff is very polite and professional! I haven’t had any bad service since I have been coming here. I bought one of my vehicles here. More

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