Jay Malkowski | Page 14

Started well but ended poorly. The only good thing I can say about this Russ Darrow Honda location is that the parts department, service, and advisers were the only ones that were h The only good thing I can say about this Russ Darrow Honda location is that the parts department, service, and advisers were the only ones that were helpful. The sales and financing department have failed us and we will never buy another Honda from Russ Darrow ever again. Just over a year ago when we bought our Honda Civic SI I was conned into buying what we thought was the Russ Darrow Platinum package or whatever it's called, that covers the entire car for the life of the car. 1 year later after owning the car I had some issues that I wanted taken care of only to be told that is not what the dealership sold me. Our contract doesn't state that and there's nothing they can do. The only reason my wife and I agreed to buy this SI is because we had negotiated a deal with Lesia Matthis. Really after sitting and waiting for 6 hours it should have been thrown in for the lack of service the dealership provided. Well come to find out the financing department did not write up our contract correctly and now there's nothing they can do. I even asked the financing people at the time what "Simoniz" meant when the contract was being typed up and they told me it was the Russ Darrow highest coverage package that was negotiated our sales person. I trusted this dealership when explaining things back to us before carefully signing everything. Why would we have known any differently since I didn't even know what the Simoniz package was which is why I asked? We were just told it was all part of the Russ Darrow package. Recently we've got nothing but terrible customer service since finding out we weren't covered. The only people that I can ever seem to get a hold of is the service department as the sales and managers won't speak with you if you have a problem. We will be take our business elsewhere going forward along with letting our friends and family know out terrible experience and being conned on our new car. More

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At home I always go to the brown deere location always friendly when I come in . They always show and tell me what is wrong before they work on my car . And v I always go to the brown deere location always friendly when I come in . They always show and tell me what is wrong before they work on my car . And very honest More

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Nonscheduled maintenance in need of repair Older vehicle needing maintenance to keep automobile running to factory specifications. I made the decision to keep my car since it has low mileage an Older vehicle needing maintenance to keep automobile running to factory specifications. I made the decision to keep my car since it has low mileage and I want to get more use out of it. With that decision I realize it will need upkeep so that comes with the territory. The service department has done a fantastic job and understands my needs. Thank you to Russ Darrow Honda! More

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Over and beyond to please! I recently leased my third vehicle from Russ Darrow, and I have to say, they went over and beyond my expectation to accommodate . My past experience I recently leased my third vehicle from Russ Darrow, and I have to say, they went over and beyond my expectation to accommodate . My past experiences have always been pleasant, regardless of what I've gone in for. Lesia Matthis has been my sales person for the past 6 yrs., and from day one she's shown a genuine concern when it comes to working with her customers. It's more than just selling a car! The financial Manager, Mr. Johnson, was also a pleasure to work with, making the transaction seem to go very smoothly. Overall my experience was one I'll never forget! More

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Consistently Meets Or Exceeds My Expectations Very responsive, thorough and competent service was provided again. Because Russ Darrow Honda consistently meets or exceeds my expectations, they are Very responsive, thorough and competent service was provided again. Because Russ Darrow Honda consistently meets or exceeds my expectations, they are the performance standard against which I measure other dealerships. More

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7-13 Service I was very pleased with the service I received on Saturday, July 13, 2019. I came in for a routine maintence check and Jay Malkowski from Russ Darrow I was very pleased with the service I received on Saturday, July 13, 2019. I came in for a routine maintence check and Jay Malkowski from Russ Darrow Honda greeted me. He was very friendly and informative throughout the entire exchange. I wanted to thank him for the wonderful service he provided. More

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Purchasing my 2019 Honda Pilot My sales person Mike Tuler was exceptionally knowledgeable. His communications were timely and appropriate. Mike is very social and not pressuring on My sales person Mike Tuler was exceptionally knowledgeable. His communications were timely and appropriate. Mike is very social and not pressuring on making the sale. After the purchase the dealer finished up all the paperwork quickly and did not push for any extras. More

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2018 Honda Accord Maitenence Jay is amazing he took me through the whole process start to finish. He explained everything perfectly. He told me 45 minutes he had me complete well Jay is amazing he took me through the whole process start to finish. He explained everything perfectly. He told me 45 minutes he had me complete well on time. He was nice to also check in on me. Russ Darrow is a little out of my way to go to, but Jay showed me The Darrow Difference and it’s worth the extra miles. Thank you Jay More

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Jay always provide excellent customer service Customer Service is very important to me because I worked in customer service 53 years. Jay provided excellent customer service this morning. Always g Customer Service is very important to me because I worked in customer service 53 years. Jay provided excellent customer service this morning. Always glad when he is there. More

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Service of pilot Jay in service was very courteous and professional , he explained things well. I felt comfortable dealing with him and trusted his judgment. All an Jay in service was very courteous and professional , he explained things well. I felt comfortable dealing with him and trusted his judgment. All and all a very positive experience More

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