Jay Malkowski | Page 15

Quick and Easy Quick and easy service. Was told a longer wait, but able to get in and out in less than hour. I would recommend this place. Quick and easy service. Was told a longer wait, but able to get in and out in less than hour. I would recommend this place. More

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Good service, good people Took my 2016 CR-V in for another A1 service appt. I go to Russ Darrow to purchase and service my vehicles because I have found them to be reputable an Took my 2016 CR-V in for another A1 service appt. I go to Russ Darrow to purchase and service my vehicles because I have found them to be reputable and prices are competitive. This last service cost less than expected and was done about 10 minutes earlier than promised. I’ll take that any day! The only problem I encountered was that night, driving on the highway. Some kind person frantically flashed their lights at me. After some worry and contemplation I found out that the service tech had turned my lights off. So, I turned them back on. That was a first as I always leave my lights on auto. So, when you get your car back after service - check your lights setting! More

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Great Customer Service Anytime that I am here for service on my vehicles the staff is very polite and professional! I haven’t had any bad service since I have been coming he Anytime that I am here for service on my vehicles the staff is very polite and professional! I haven’t had any bad service since I have been coming here. I bought one of my vehicles here. More

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Always great service! Been taking our Honda’s to Darrow Honda for 11 Year’s now. Because, their service dept. has always been great to us. Jay, Kevin, and the rest of the s Been taking our Honda’s to Darrow Honda for 11 Year’s now. Because, their service dept. has always been great to us. Jay, Kevin, and the rest of the service team have always been fantastic to work with. They go above and beyond making sure we are always taken care of. Thank you to the entire Russ Darrow Honda service team! More

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Friendly and respectful My service adviser was very pleasant to work with. Was a longer wait than I had expected. I made an appointment on line and did not expect it to take My service adviser was very pleasant to work with. Was a longer wait than I had expected. I made an appointment on line and did not expect it to take over an hour. My service adviser did everything she could to get me out as soon as possible with the big rush that showed up at my appointment time. I still recommend thanks to the above and beyond performance of my service adviser. She was fantastic!!! More

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Great Sales & Service Departments I have purchased 4 vehicles from this Russ Darrow Honda and Specifically Michael Tuler. He is wonderful, listens to my needs and is great with laying I have purchased 4 vehicles from this Russ Darrow Honda and Specifically Michael Tuler. He is wonderful, listens to my needs and is great with laying out all my options. Extremely knowledgeable and accomodating. I will be back for #5!! I also use this dealership for all my service needs. My service adviser Jay Malkowski is top notch. I have been going here for service as long as I can remember and totally trust them. I really don't think I would ever go anywhere else! More

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Service Easy to schedule service. On time, friendly and provided a good explanation regarding the condition of my brakes. Comfortable environment while wai Easy to schedule service. On time, friendly and provided a good explanation regarding the condition of my brakes. Comfortable environment while waiting for my vehicle. More

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Excellent customer service I have been leasing a Honda from this dealership and stopped in recently to discuss my lease end options and have an oil change. The service departme I have been leasing a Honda from this dealership and stopped in recently to discuss my lease end options and have an oil change. The service department is courteous and went over the car inspection results with me and asked if I had any questions. The service staff was named Jay and he was very nice. I then met with the dealer who had leased me the Honda 3 years ago. I did not feel pressured to make an immediate decision. And she provides me with several options to reach her for any questions. We have been texting and she was able to quote a fantastic rate on a 2018 which is cheaper than the payment I have been paying. I am extremely satisfied with the overall customer service. They also provide great beverages and popcorn !!!!! More

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Power steering problem I realized my power steering went out. I had the car towed. The service department had an explanation of why it went out as well as a plan to fix with I realized my power steering went out. I had the car towed. The service department had an explanation of why it went out as well as a plan to fix within 45 minuets. It was not a default but apparently a rabbit had made a nest in the engine and had chewed through the wiring harness that housed the power steering.:( More

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Very Accommodating Service Our 2015 C-RV just hit 21.5K and required an oil change and tire rotation according to the onboard maintenance system. When the car was purchased, Rus Our 2015 C-RV just hit 21.5K and required an oil change and tire rotation according to the onboard maintenance system. When the car was purchased, Russ Darrow Honda threw in a coupon book for five free oil changes and tire rotations. Because the car isn't driven that much, the service intervals are greater than what is printed on the coupons. Russ Darrow continues to accept them with no questions or comments. Additionally, the ease of making a service appointment at short notice or even on a Sunday is greatly appreciated. Service rep Jay unnecessarily apologized for my service taking 5 minutes longer than the hour he originally estimated. This is the second C-RV we've purchased from Russ Darrow and probably, not the last. The service department is one of the reasons we will come back to Russ Darrow. More

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