Jay Malkowski | Page 16

Service Easy to schedule service. On time, friendly and provided a good explanation regarding the condition of my brakes. Comfortable environment while wai Easy to schedule service. On time, friendly and provided a good explanation regarding the condition of my brakes. Comfortable environment while waiting for my vehicle. More

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Excellent customer service I have been leasing a Honda from this dealership and stopped in recently to discuss my lease end options and have an oil change. The service departme I have been leasing a Honda from this dealership and stopped in recently to discuss my lease end options and have an oil change. The service department is courteous and went over the car inspection results with me and asked if I had any questions. The service staff was named Jay and he was very nice. I then met with the dealer who had leased me the Honda 3 years ago. I did not feel pressured to make an immediate decision. And she provides me with several options to reach her for any questions. We have been texting and she was able to quote a fantastic rate on a 2018 which is cheaper than the payment I have been paying. I am extremely satisfied with the overall customer service. They also provide great beverages and popcorn !!!!! More

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Power steering problem I realized my power steering went out. I had the car towed. The service department had an explanation of why it went out as well as a plan to fix with I realized my power steering went out. I had the car towed. The service department had an explanation of why it went out as well as a plan to fix within 45 minuets. It was not a default but apparently a rabbit had made a nest in the engine and had chewed through the wiring harness that housed the power steering.:( More

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Very Accommodating Service Our 2015 C-RV just hit 21.5K and required an oil change and tire rotation according to the onboard maintenance system. When the car was purchased, Rus Our 2015 C-RV just hit 21.5K and required an oil change and tire rotation according to the onboard maintenance system. When the car was purchased, Russ Darrow Honda threw in a coupon book for five free oil changes and tire rotations. Because the car isn't driven that much, the service intervals are greater than what is printed on the coupons. Russ Darrow continues to accept them with no questions or comments. Additionally, the ease of making a service appointment at short notice or even on a Sunday is greatly appreciated. Service rep Jay unnecessarily apologized for my service taking 5 minutes longer than the hour he originally estimated. This is the second C-RV we've purchased from Russ Darrow and probably, not the last. The service department is one of the reasons we will come back to Russ Darrow. More

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Quick and professional I had an unrxpected car problem on Sunday. I got an appointment right away and the problem was taken care of very quickly. The service was professiona I had an unrxpected car problem on Sunday. I got an appointment right away and the problem was taken care of very quickly. The service was professional and friendly. The Honda location on 91st and Brown Deer is always a great place to visit. Thank you so much! More

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Second New Car Purchase At Russ Darrow Honda Just purchased a new car for the second time at Russ Darrow Honda. Once again I had a great experience with the sales staff and the service staff whe Just purchased a new car for the second time at Russ Darrow Honda. Once again I had a great experience with the sales staff and the service staff when I added some additional accessories to my new vehicle! More

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Battery sensor recall Did recall work and also inspected my car. Completed work I in less time than originally quoted. Also nice waiting room, thank you very much! Did recall work and also inspected my car. Completed work I in less time than originally quoted. Also nice waiting room, thank you very much! More

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Service done on time Everything was good with the service. But was disappointed that the car wash was not done. The other dealers I went in the past for service used to cl Everything was good with the service. But was disappointed that the car wash was not done. The other dealers I went in the past for service used to clean the car in & out. More

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