Jay Mealey | Page 15

Best car buying experience we've ever had! Mark Capetta was wonderful to work with. Not only was he very helpful in finding us the exact right vehicle for our needs, but he was also able to con Mark Capetta was wonderful to work with. Not only was he very helpful in finding us the exact right vehicle for our needs, but he was also able to connect with us on a personal level with our common interest of music. We felt very comfortable with him, and we're thrilled with our Cx-9 Grand Touring! We'll definitely be sending friends and family to Sport Mazda Orlando! More

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Perfect Service Department! Rob Nestor and Donny are amazing! They both work to provide the very best service. I honestly could not ask for a better experience. They give me h Rob Nestor and Donny are amazing! They both work to provide the very best service. I honestly could not ask for a better experience. They give me honest information and make sure I get what I need and also what I may want. More

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Awesome! Donny is super communicative which is what I love most. I'm constantly receiving phone calls about the progress of our vehicles service. This is just Donny is super communicative which is what I love most. I'm constantly receiving phone calls about the progress of our vehicles service. This is just common courtesy and gives my wife and I the information we need to plan. Great job. More

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well done very knowledgeable and helpful. I needed a replacement battery for a sixteen year old Miata I was in and out quickly and without an appointment. Gr very knowledgeable and helpful. I needed a replacement battery for a sixteen year old Miata I was in and out quickly and without an appointment. Great!! More

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Exceptional Service In all my years of a car owner, I've never been treated with such grace. I wasnt charged for having a nail removed and plugged. Such a wonderful gift. In all my years of a car owner, I've never been treated with such grace. I wasnt charged for having a nail removed and plugged. Such a wonderful gift. Thank you! This is the second vehicle that I've purchasd from Sports Mazda. Will definitely recommend your dealership. Thisservice was on 12/5/14. More

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From the beginning it was horrible Miscommunication from the beginning. I was not informed to bring in a card to get my car serviced. Donny had to tell me to listen and should have ques Miscommunication from the beginning. I was not informed to bring in a card to get my car serviced. Donny had to tell me to listen and should have questioned when I was told my maintenance was free. He had a condascending attitude and was argumentative making me feel uncomfortable. No consumer should be talked to this way specially when you come in an hour early to be considerate of their time. More

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wonderful and friendly staff The staff are extremely knowledgeable and great. Thank you all for your great customer service. I Highly recommended this dealer. They really work wi The staff are extremely knowledgeable and great. Thank you all for your great customer service. I Highly recommended this dealer. They really work with you. More

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Very enjoyable buying experience Andrew and the entire staff were extremely friendly and polite. They made the entire car buying experience very easy. No pushy sales or tricky finan Andrew and the entire staff were extremely friendly and polite. They made the entire car buying experience very easy. No pushy sales or tricky financing. More

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Costly service repair I arrived on March 14, 2015 at 10:30AM for my scheduled appointment to get my check engine light serviced, my car was taken back about 30 minutes I arrived on March 14, 2015 at 10:30AM for my scheduled appointment to get my check engine light serviced, my car was taken back about 30 minutes later. At 12:02 Donnie informed me that the repair cost would be approximately $500. One of the repairs which was the oxygen sensor would've been covered under my warranty, had it not just ended in October of last year. Needless to say, Donnie advised me that he would call me in a couple days to inform me when the part had arrived, and I could schedule an appointment to bring my car back in for service. (I inquired if driving the car would do more damage but he advised no, the part just needed to be replaced, and the transmission flushed.) I hadn't heard from him by the end of business day on Wednesday, March 18th, so I left him a voicemail for him that evening, to please call so I can make arrangements for a pick up and or schedule time off from work if needed. I heard from Donnie the following morning and he advised me the earliest appointment was for Saturday, March 21st was 11AM. The service rep I spoke w/ upon arriving, was genuinely concerned and reassured me why I continue to return to this Mazda for service. (I was not happy that I had to give up my Saturday and sit at the dealership., but at least the part arrived.) I believe his name is Rob, the new service rep. His customer service was excellent. I was shocked he actually provided me w/ a timeframe and stuck to it. My experience started out on a bad note, but ended w/ a good experience from one new service rep. Thank you kindly new guy! More

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Very knowledgable, fast, and nice Great experience all the way around from sales to service. I will recommend sports Mazda to anyone looking for honest sales or a good service departm Great experience all the way around from sales to service. I will recommend sports Mazda to anyone looking for honest sales or a good service department. More

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