Jay Mealey | Page 14

A brilliant recovery I'll be honest, I wasn't going to write a stellar review for Sport Mazda after my initial experience there. I brought my car in, waited what seemed li I'll be honest, I wasn't going to write a stellar review for Sport Mazda after my initial experience there. I brought my car in, waited what seemed like a very long time for my repairs, and ended up driving home with my alignment slightly off and couldn't get it resolved because Service had gone home for the day. Thursday, I was not a happy camper. There is a big however, though. Starting with Brad and moving to Rob and Jay, my concerns about my Thursday appointment were dealt with professionally and quickly. Sport Mazda worked around my constraints and schedule, and ended up righting what wasn't originally done properly. It is this kind of passion for excellence that I appreciate. I understand that sometimes, mistakes occur, even with the best companies. I worked for Apple some years ago, and sometimes people came in who had less-than-fantastic experiences with another technician in my store. I always made it my goal to right that wrong and have that customer leave not only happy with me, but the Apple brand. Now I see how that is from the other side of the coin. The people mentioned above went beyond the call, but they certainly kept my loyalty intact. Again, people make mistakes, and I can understand that. I judge people on their recoveries from those mistakes, and in that regard, Sport Mazda was excellent. More

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Thank you for my car smile I thank you him . I happy my car love 2012 Mazda Mazda 3.smile. him very nice talk me. Him want learn about sign language . I am deaf . Him work har I thank you him . I happy my car love 2012 Mazda Mazda 3.smile. him very nice talk me. Him want learn about sign language . I am deaf . Him work hard for writers that comments good More

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A Mixed Bag - Two Different Experiences I was introduced to Sport Mazda via the KBB Instant Cash Offer program as they were one of several dealerships that offered to buy my trade at a prede I was introduced to Sport Mazda via the KBB Instant Cash Offer program as they were one of several dealerships that offered to buy my trade at a predetermined KBB price based on my vin, mileage, equipment, etc. The dealership reached out within minutes after I submitted my interest in the program. We scheduled a time and I came into the dealership. the salesman (Edwin) was very knowledgable and easy to work with. I had some interest in the CX-9, but determined it wasn't the perfect fir for our family. I left the dealership. A week later, still in the market for a vehicle and yet to sell mine, I resubmitted my car to the KBB Instant Cash Offer program. Once again, Sport Mazda replied immediately and said they were interested in buying my vehicle. This time, I was selling my car to them even without a replacement vehicle. I provided all of my paperwork in advance including license, vin, registration, the official offer, etc. I made an appointment and showed up on time. The woman I had been dealing with (Beth) was in constant communication, telling me who to speak with when I arrived since she wouldn't be there and neither would Edwin. When I arrived, I asked to speak to Barby and that is when the experience went downhill fast. Barby was friendly and extremely polite, but almost immediately dismissed the offer as just a random piece of paper. She had someone appraise the vehicle and came back with a number much lower than the KBB Offer. This was NOT because of something I failed to disclose. She said it was because used cars had to go through service and detail. I said that was ridiculous and remarked that only a week prior, when I had indicated higher mileage that the vehicle actually had to be conservative, that the offer from the dealership was $300 higher and now it is $800 lower than the value they committed to just the day before that hadn't expired. She retreated back to the manager and came back with typical dealership doublespeak, telling me about the market, the summer, tax season, and a bunch of other random nonsense that she throws out there in an attempt to confuse and diffuse. The entire reason of using KBB is that they look at market conditions for that moment in time. The offer they provide is only good for 3 days so it is always current. At that point, after an hour in the dealership, we left. Clearly, the dealership is using the KBB program as lead generation tool with no interest in buying your car unless you buy theirs. Their intentions are not noble in this regard. I'm certain if I was buying their vehicle, they would have played trade games with the vehicle sale price and hid their actual valuation accordingly. However, they should not be participating in a program they had no intention of honoring. I would not recommend the dealership and will not consider them for any transaction going forward, even if I buy the CX-9. UPDATE: After the disappointing and frustrating experience I noted above, I expressed my frustration in addition to this review to Beth Alvarez. She let me know that she was sharing my concerns with senior management and would be in touch. Within 24 hours, the owner of the dealership personally reached out to me. He expressed his interest in learning more about the situation and in doing what he could to correct the situation. He listened attentively and was prompt and courteous in his response. He told me he'd be getting with his sales manager and be back in touch soon. He noted that to try and remedy the situation beyond looking again at the KBB offer and the vehicle specs, he'd send someone from his team out to complete the transaction conveniently at my house if we were able to move forward. I was clear that I had a path I was proceeding down with another dealership as they had agreed to meet or exceed the KBB offer as well as still considering Carmax as a backup plan. He clearly understood and moved forward with his team regardless and get back to me. The sales manager phoned me the next day offering to honor the KBB offer. I told him I appreciated him getting back to me, but that my plan was to follow through with the other dealership. Similarly I told the owner of my intentions to honor the commitment of the other dealership and give them a chance to follow through on their commitment as they had been very straightforward with me to that point. The owner Jay understood and offered some additional peace of mind in saying that his dealership would honor the offer for a full 7 days if the dealership I was intending to compete the transaction with would not. He further offered me good luck in the remainder of the car buying experience. I did complete the transaction for above the KBB offer with another dealership as planned. I thought it made sense to provide this additional detail about Sport Mazda's efforts to correct the situation. Obviously, this doesn't replace the time and frustration experienced, but it does speak to their commitment to getting it right eventually with prospective customers. And while I didn't put my pride on a shelf and complete the transaction with Sport Mazda, I do feel better knowing they are committed to making the experience better, and hopefully not just when someone posts a negative review. While I'm not about to proactively recommend this dealership, Jay and Beth's effort and concern post review felt genuine and I probably wouldn't have reservations about contacting them or Dan if I was considering Mazda in the future, knowing that they would steer me to the right resources. In full transparency for readers, I have edited my review title, raised my overall rating, updated and raised my rating of Beth Alvarez and entered new ratings for both Jay and Dan. More

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don mealy's sports mazda dealership I have been buying cars for over 20 years I have never had the experience which I had with my recent purchase at don mealey's sport mazda. This is a t I have been buying cars for over 20 years I have never had the experience which I had with my recent purchase at don mealey's sport mazda. This is a top notch dealership they are professional and do there best to give you a honest deal without the feeling you have been taken for a ride. My sales person Kerwin Larocque worked so hard to get my deal done to my satisfaction one super person. Then the finance part of the deal was unbelievable Rey Almonte was knowledgeable and sincere and offered only what was necessary to have piece of mind. I want to also thank the owner Jay Mealey and his right hand man Dan Parker for without them this deal would not have happened. I will be recommending this dealership to all my friends at Solivita a large community. Congratulations to this dealership proud to say I am part of this family.... Nancy Abela More

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Highly Recommended Great experience! All the staff are really amazing and friendly. Barby and Kyle are wonderfully people. I highly recommend you see them. This was the Great experience! All the staff are really amazing and friendly. Barby and Kyle are wonderfully people. I highly recommend you see them. This was the best car buying experience I've ever had. More

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Purchase experience Ernest was very professional and easy going. No pressure or hipe, moved a couple of cars up close so I could look at them and evaluate my choice. No Ernest was very professional and easy going. No pressure or hipe, moved a couple of cars up close so I could look at them and evaluate my choice. No hard seel tactics or gimmics, and No dealer fees! More

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My 1st Mazda Service Experience She displayed a professional demeanor. I considered an A+, that she took the time to provided me with updates on the status of the service. I was im She displayed a professional demeanor. I considered an A+, that she took the time to provided me with updates on the status of the service. I was impressed that Shane accompanied me to the Cashier counter and to the car to make sure everything was up to my expectations. He went an extra mile. In resume I was very please with the treatment, and the service received. Luz Mejias More

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Fantastic service 5 stars PLUS for this place! I had bought a car with a manual transmission, but was unable to drive it due to knee issues. After a long uphill battle 5 stars PLUS for this place! I had bought a car with a manual transmission, but was unable to drive it due to knee issues. After a long uphill battle with everything, Don Mealy Sports Mazda was able to help fix my situation. After about 4 hours in the dealership, I was able to walk out with the same exact car, but with an automatic transmission. The employees there worked long and hard and bent over backwards to fix the situation that had occurred. And when we wound up being there for longer then expected, they even bought us dinner. I highly recommend Don Mealy Sports Mazda for any and all car transactions. Thank you for everything you did (: More

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This Guy Is Electric! So I called Donny at Sport Mazda and he gets me on the schedule for the time I needed. I asked him to look at a few things and take care of the car f So I called Donny at Sport Mazda and he gets me on the schedule for the time I needed. I asked him to look at a few things and take care of the car for whatever was necessary. I left and before I could get back to my office (only a few minutes away), he called and left me a message. He had prices of everything, more information on what my car needed and simple solutions. Donny went above and beyond - again - to handle my car. His attitude is great and he always has a smile on his face. When I arrived, Donny pulled the car up, walked me into the cashiers area, put all the documents out for me to sign and held the door open for me when I left. It is an absolute pleasure doing business with him and Sport Mazda gets another great review thanks to him. Oh, and my car is more important to me than some relatives, so I take great care of it and feel confident handing him the keys. More

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Service Jay Mealey's and Rob Nestor were very responsive and helpful in resolving the issue with my new car. Rob was quick to help me with a loaner so that I Jay Mealey's and Rob Nestor were very responsive and helpful in resolving the issue with my new car. Rob was quick to help me with a loaner so that I could get back to work sooner rather than later and I appreciated that level of service. More

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