Jay Polanco

As dishonest and disingenuous as you would expect from any stealership. Finance manager ( whos name i cant even remember) refused to disclose terms of my finance when I asked , sent us away back to salesm any stealership. Finance manager ( whos name i cant even remember) refused to disclose terms of my finance when I asked , sent us away back to salesman so he can process the loan offers behind our backs , selected the highest intrest credit union that best benefits himself and his dealer without my consent or approval and refused to disclose all my available offers when I asked. Refused to disclose my itemized invoice when i asked. I went to confront him about making the decision for me instead of disclosing all my credit offers so that I can make the choice , he than tries to lie saying that he did disclose all my offers when all he did was present me with extended warranty add ons with tire and wheel protection packages. Complete waste of my time and all because I didn't have a need to buy in on all there high cost extended warranties with wheel and tire protection packages . My first and last time doing business with koeppel and all there associate branches.. in about 2 weeks from my posting of this review the federal trade commission will put a stop to these scam artists and all the other dealers taking advantage of there customers thankfully.. Absolutely trash business practices and a absolute trash dealer to do business with. So much for retention. More

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The three gentlemen we worked with, Saiful Islam (GSM), Jay Polanco (SC) and Steve Kontonicolaou (FM) were all consummate professionals. They treated me and my wife respectively, transparently and with pat Jay Polanco (SC) and Steve Kontonicolaou (FM) were all consummate professionals. They treated me and my wife respectively, transparently and with patience. We are both happy with our new CX-5 and we would gladly recommend these three fellows and Koeppel Mazda to our families and all our friends and acquaintances. More

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The customer service was superb! From the very moment I walked into Mazda, till I signed for my new vehicle. Jay answered all my questions and just made everything a smooth and easy process! He was very pr walked into Mazda, till I signed for my new vehicle. Jay answered all my questions and just made everything a smooth and easy process! He was very professional, polite and knowledgeable! I’m so glad I purchased my Mazda CX-9 awd grand touring. Its the perfect suv and I’m so happy with my decision! Thank you! More

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This is my second Mazda CX5 from Jay. He works fast, is helpful and thoughtful. He got us exactly what we wanted each time. Highly recommend Jay! helpful and thoughtful. He got us exactly what we wanted each time. Highly recommend Jay! More

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Sales experience I highly recommend Koeppel Dealer it’s because of the people working in the company. Shout out to the sales manager Mr. Saiful because of being so hel I highly recommend Koeppel Dealer it’s because of the people working in the company. Shout out to the sales manager Mr. Saiful because of being so helpful and accommodating. More

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100% determined to make you happy They were determined to help me get a car that would work for me and my growing family and did so in a timely fashion... They get the job done excelle They were determined to help me get a car that would work for me and my growing family and did so in a timely fashion... They get the job done excellent service More

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Outstanding customer service, would highly recommend! There are a lot of dealerships to choose from but we were so glad we chose to walk into Koeppel Mazda to lease specifically because of the experience There are a lot of dealerships to choose from but we were so glad we chose to walk into Koeppel Mazda to lease specifically because of the experience & exceptional customer service we received from Julio. He went above and beyond to get exactly the car we wanted at a more than reasonable price without question. He was upfront, honest and extremely helpful throughout the entire process and we would recommend him to anyone. Our car even got towed out front while sitting down with him and he gave us a ride to the depot. He was professional and knowledgable and we look forward to our continuing relationship with him and Koeppel Mazda. More

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Jay Polanco, Excellent Service Jean was super professional, very understanding and knowledgeable. He had alot of pacients and answered all my questions. Im very happy with my new ve Jean was super professional, very understanding and knowledgeable. He had alot of pacients and answered all my questions. Im very happy with my new vehicle.. Highly recommended Thank You More

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VIP service My husband and I came in looking to lease the CX-5. We were taken right away. In the short period of time we spent there we became family. The whole s My husband and I came in looking to lease the CX-5. We were taken right away. In the short period of time we spent there we became family. The whole staff worked together to complete everything needed effortlessly. This is our new place for leasing. Best car dealership in NY More

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Great Customer Service ! Jay was amazing ! He went beyond the extra mile to make sure my family and I got the car we wanted ! I would highly recommend him ! He was all about c Jay was amazing ! He went beyond the extra mile to make sure my family and I got the car we wanted ! I would highly recommend him ! He was all about customer service ! Julio was our Finance person and i could not be more happy for the way they took care of us ! Great enviroment , great people More

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