Jay Rosen | Page 16

High level of service Deena is an exceptional member of the service department. This wasn’t a sales visit but want to take this opportunity to commend Craig Malquist. He g Deena is an exceptional member of the service department. This wasn’t a sales visit but want to take this opportunity to commend Craig Malquist. He gives such wonderful service that I followed him from another Volvo dealership. More

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Best Service Ever! Jay Rosen provides the most personalized, caring service I have ever had with an auto dealership and service organization. When my husband was in an a Jay Rosen provides the most personalized, caring service I have ever had with an auto dealership and service organization. When my husband was in an accident leaving our XC90 in bad shape, he made it easy for us to bring it to Volvo rather than going through insurance recommended local shops. He communicated regularly, was always responsive and made the whole process seamless and fast despite the fact that this all happened just before Christmas and New Years, requiring even more coordination. He even helped with car rental coordination. Yesterday, we found ourselves with a popped tire at 10 pm. We got a spare on and I called Jay (a Sunday morning) and he drove in all the way to the service center to take care of me. Jay is a rare gem and I would work with him and this dealership any day over others. More

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Service team is fabulous! Jay Rosen and his team are top notch. They take the stress out of what could be a scary and unpleasant experience. I’m glad to have found Jay Rosen an Jay Rosen and his team are top notch. They take the stress out of what could be a scary and unpleasant experience. I’m glad to have found Jay Rosen and the wonderful service team at Prestige Volvo, they are truely what have kept me in a Volvo for nearly 20 years! More

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7 years 66,000 miles Prestige Volvo has consistently provided exceptional service and has on occasion gone above and beyond to provide support with vehicle/warranty work a Prestige Volvo has consistently provided exceptional service and has on occasion gone above and beyond to provide support with vehicle/warranty work and more for this demanding customer. Have also found that their prices are competitive with specialty shops, e.g. brakes, tires/wheel alignment, etc. From initial sale, through Safe and Secure service, and beyond, I would not hesitate to recommend Prestige Volvo, East Hanover to anyone. More

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Amazing Service The service department is great. Deena was extremely helpful and a joy to work with. The dealership is top notch. I have bought many Volvo’s from Pres The service department is great. Deena was extremely helpful and a joy to work with. The dealership is top notch. I have bought many Volvo’s from Prestige and it was always a seemless experience. More

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Amazing dealership My wife and I have been driving volvo’s for the past 20 years and we get all our cars for Prestige Volvo. The sales team is so easy to work with. The My wife and I have been driving volvo’s for the past 20 years and we get all our cars for Prestige Volvo. The sales team is so easy to work with. They explain everything on new car when you pick it up. The service department is friendly and helpful, always going the extra for the customer. I have recommended many friends to Prestige Volvo and all have been happy and still driving volvo’s. Thank you Prestige Volvo. More

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Great service from jay rosen, Fantastic job My car looks new Jay was fabulous The reason I cine tonorestige Volvo Can’t wait to come back He is always there for me 8!days Fantastic job My car looks new Jay was fabulous The reason I cine tonorestige Volvo Can’t wait to come back He is always there for me 8!days a week More

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No missed work and a new engine on 150K mile Vovlo This is our probably 6th or 7th Volvo with this dealership. We have purchased pre owned with warranty, new, leased, and continue to return there. Thi This is our probably 6th or 7th Volvo with this dealership. We have purchased pre owned with warranty, new, leased, and continue to return there. This time, my XC60 which I purchased pre-owned with warranty, has exceeded the warranty at this time, however I had complained of oil light on for a while. The car now has 150K miles. I was frustrated as during the warranty period they could not find the culprit. Now, out of warranty, light on again. I spoke directly with Jay Rosen, service mgr. He corrected the problem of no loaner in 5 minutes, and took my car. He found the problem, and was advised by Volvo corporation to replace only pistons. He knew that would suffice for the time being, but would not solve my problem. He advocated for us as loyal customers with Volvo corporation and a new engine was placed in the vehicle. It was covered under the prior warranty (or his budget; whichever), and I paid $1200 for the engine with all of the system flushes and cleaning so that the new engine would not have debris in the newly placed engine. He even spoke with family car mechanic/hobbiest out of state for me to ensure this was the right move as cars is certainly not my specialty. I had a brand new loaner for 2 weeks; only problem with that is that now I want the brand new XC60! He fixed it, performed all of the labor and due to our financial constraints is allowing a 2 month payment plan for the $1200. In the past he has also taken my husbands S40 which has even more miles on it and took it from another body shop which was assigned by Geico, and my husband brought it to him. He addressed the issues we had from the body shop including a new AC which was damaged in an accident, and not working, when the body shop said it wasnt affected. Jay Rosen called Geico, got a local adjuster with whom he works, and directed them come and evaluate. After they spoke w Jay, they agreed to pay for the new AC, which they did. My husband also put a lot of money into his 2006 S40 recently. Its an older car but running ok and we cannot afford a new car now. He did the fixes and saw the mirror cover fell off/was damaged. He told us he would find a part for us somewhere. He hasnt yet but offered, and maybe he will find one on an older car that isnt needed. It's sheerly cosmetic, so we can wait. He is a strong advocate, strong service mgr, and has a heart--he didn't want me to go around with partial fix and be back. He knows I rely on this car to commute a large number of miles daily into NYC. He has also fixed a flat tire in a pinch on our way to Boston; got towed there, no issue and fixed. Then we were on our way. He has authorized and ensured that nearly every issue is resolved and has gone to bat for us with Geico insurance company and with Volvo parts corporate for us. The staff associate Deena has also been very helpful, picking up an issue from her colleague who wasn't able to help us an Deena connected us promptly with Jay to fix the problem of no loaner there. He stepped in and handled and we thank Deena for being a great liaison and also customer advocate. She is friendly and understands when paying for all of these services are hard. She also saved us from an unnecessary scheduled large service as we had recently done some of the items anyway for another reason. She didnt upsell, so she has my trust as well. Bob is our usual go-to and helpful always, this time we dealt for the first or second time with Deena and we were very happy. Finally, General manager, Matthew Haiken is my go to for purchasing. He matches prices, and is fair. Thank you Prestige. We will buy our next from you too. . More

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expert body repair Great craftsmanship. the quality of the work preformed was beyond my expectations and the price charged was reasonable. the car was ready sooner than Great craftsmanship. the quality of the work preformed was beyond my expectations and the price charged was reasonable. the car was ready sooner than expected More

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great customer service! Jay Rosen is great! Always there when I need him. thanks for the great customer service your dealership provides to customers like me! I will defini Jay Rosen is great! Always there when I need him. thanks for the great customer service your dealership provides to customers like me! I will definitely recommend and come back More

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