Jay Rosen | Page 17

Used car purchase - courteous and professional. Purchased a used (2013) car from dealership. We were treated well, without pressure, and the transaction went smoothly. Kudos to the sales team..A cou Purchased a used (2013) car from dealership. We were treated well, without pressure, and the transaction went smoothly. Kudos to the sales team..A couple of days later we discovered some mechanical issues with the car. Discussed with Jay Rosen, the service manager, and he resolved the problem in a very professional and courteous manner. He did a great job, and we are very appreciative and want to give him an excellent review. More

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Great Service Dept I had to take my car in to have the A/C serviced. I was greeted by Jay the service manager . He listened to my concerns and had Ana the service manag I had to take my car in to have the A/C serviced. I was greeted by Jay the service manager . He listened to my concerns and had Ana the service manage help me. I was out of there in 15 minutes with a loaner car which was fantastic since I had lots of things to do on Thursday/ I was very pleased with the service I received there! I would rate then a 10! More

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excellent service department I always bring my cars for service to Prestige Volvo, dependable service and Jay Rosen the Service Director is 1st rate! I had a 7:30am appointment a I always bring my cars for service to Prestige Volvo, dependable service and Jay Rosen the Service Director is 1st rate! I had a 7:30am appointment and arrived early at 7am prior to the service area being open. Jay introduced himself asked what work was being done and took care of my car himself without needing a loaner and I was on the road still prior to opening at 7:30!!! Now that's service. More

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Very easy and pleasant service experience Very glad I purchased a certified pre owned vehicle from Prestige. All work was covered and it was an easy and pleasant experience. The staff is ver Very glad I purchased a certified pre owned vehicle from Prestige. All work was covered and it was an easy and pleasant experience. The staff is very helpful and professional. I was in and out quickly. They have a very nice waiting area, and I was able to work while I waited. They even washed and vacuumed my car. More

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Best Service Experience of My Life From the thoughtful, professional follow-up and consideration shown by Jay Rosen (Service Manager) to the pro-active, attentive and reassuring service From the thoughtful, professional follow-up and consideration shown by Jay Rosen (Service Manager) to the pro-active, attentive and reassuring service of Deena Simmons (Advisor) to the selflessness of Walter (Technician) foregoing his lunch hour to get my car serviced quickly this was the single most impressive, well-managed, and satisfying experience that I have ever had... Everyone that I encountered in the Service Department was exemplary. The owners of Prestige Volvo of Hanover should waste no time in rewarding these true professionals. Congratulations to Jay Rosen and to great team! More

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Outstanding Customer Service I have been a customer of Volvo for the better part of 20 years..I recently had to change from Summit Volvo in Summit to Prestige Volvo in East Hanove I have been a customer of Volvo for the better part of 20 years..I recently had to change from Summit Volvo in Summit to Prestige Volvo in East Hanover.What a great experience...professional, courteous an absoulute great experience. Took care of my issues and I was on my way..Jay Rosen and Deena Simmons should be recognized for the service they provided me..Keep up the Great Work... More

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Excellent, friendly, and efficient I was very pleased with the treatment I received at Prestige Volvo. I have been their customer for over thirty years. Even though I am probably an ea I was very pleased with the treatment I received at Prestige Volvo. I have been their customer for over thirty years. Even though I am probably an easy sale, they seem to give me the best deal possible, offering me incentives that I didn't even request. They go out of their way to make me feel that I am in good hands. More

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Seamless Collision Repairs Jay and his team were friendly, professional and communicative and made the whole process very easy and stress free. Car looked perfect when I picked Jay and his team were friendly, professional and communicative and made the whole process very easy and stress free. Car looked perfect when I picked it up. More

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Excellent service by Jay Rosen My brand new XC 60 was damaged and Jay Rosen worked with us and their recommended body shop for a smooth experience. Thank you Jay. My brand new XC 60 was damaged and Jay Rosen worked with us and their recommended body shop for a smooth experience. Thank you Jay. More

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Excellent Service Dept The Service Manager, Jay, is a hands-on Manager. He interacts with customers, has always greeted me kindly and with concern for why I was in his shop. The Service Manager, Jay, is a hands-on Manager. He interacts with customers, has always greeted me kindly and with concern for why I was in his shop. Patricia and Bob, Service advisors, explain everything to me, set me up with loaners when appropriate, and never let me leave until I’m satisfied. Andy has taken a personal interest in keeping my aging car in top shape. Coming in for an oil change, regular service, or diagnostic (like my last visit), I always feel satisfied when I leave. More

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