Jay Rosen | Page 30

Incredible Customer Service My back right tire popped on the way home from work and I had to get home to pick up my kids. Roadside assistance said they would be there within an My back right tire popped on the way home from work and I had to get home to pick up my kids. Roadside assistance said they would be there within an hour which would not have worked for getting my kids on time. I called Prestige Volvo and within 15 minutes Jay Rosen drove to me, filled my tire, wasn't thrilled with the result so he drove my car back to Prestige to ensure my safety and let me drive his. They got my car in right away and I made it home to pick up my children on time, Not only did Jay go out of his way for me, he did it with a smile. This is my 3rd different car from Prestige Volvo and the entire process from leasing/buying to the maintenance and service is second to none. I could not imagine better customer service at any other dealership. More

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Outstanding service by the best customer service department! I have had my Volvo serviced at Prestige Volvo for over 8 years and they have dispersed any misconceptions of car dealers being the too expensive when I have had my Volvo serviced at Prestige Volvo for over 8 years and they have dispersed any misconceptions of car dealers being the too expensive when it comes to car service. Everyone in the service department is helpful, but I would like to commend Patricia Sommerville for her incredible professionalism, expertise, dedication and friendliness. Patricia always seems to go above and beyond to help customers and she is always smiling, no matter what sort of challenges she may be facing. I can go to a service shop closer to my home, but I prefer going out of my way to Prestige because of their unparalleled service. More

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Fabulous Service at Prestige Volvo (esp. Jay Rosen) Jay Rosen and his team at Prestige Volvo were terrific. They got my car in, diagnosed the transmission, and repaired it quickly. They were great at Jay Rosen and his team at Prestige Volvo were terrific. They got my car in, diagnosed the transmission, and repaired it quickly. They were great at communication. Jay also went above and beyond by making the repair more comprehensive yet much more cost-effective than going to the local transmission repair shops. What more could you ask? I am more than happy with my experience at Prestige Volvo due to the expertise and great customer service of Jay and his team (including Patricia Sommerville - who also deserves an honorable mention). More

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Outstanding Service Today at 6:30am, my car decided to make an awful noise. Not wanting to risk breaking down, I took my partners car to drop off the kids at school. On Today at 6:30am, my car decided to make an awful noise. Not wanting to risk breaking down, I took my partners car to drop off the kids at school. On my way home I was dreading the extra work of waiting for the tow truck, and worse yet, wondering when I would get my car back. It was only reasonable to expect it wouldn't be looked at today. After running a few errands I called Prestige and spoke to Jay, much to my surprise the car was already on the lift. An hour later I received a call that the car was ready to be picked up. Ugh. It would have to wait a day until I could arrange a ride. Again to my surprise, Jay offered to have it dropped off. When I returned from home, there it was cleaner than when it was towed away. I couldn't have been more satisfied. More

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Excelent service Thank you Prestige Volvo.! Thank you Service Department of Prestige Volvo! Thank you Jay Rosen for excellent job ,done for my C70. Best regards, y Thank you Prestige Volvo.! Thank you Service Department of Prestige Volvo! Thank you Jay Rosen for excellent job ,done for my C70. Best regards, your long time customer (over 18 years) Leon Burshteyn More

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Go to Prestige for your Volvo Our family have gone to Prestige for our Volvos for years. We had both leased as well as purchesd used certified. We have nothing but the best to say Our family have gone to Prestige for our Volvos for years. We had both leased as well as purchesd used certified. We have nothing but the best to say about everyone at Prestige Volvo and have recomended this dealership to a number of friends and family members. Matthew Haiken and Jay are outstanding and go out of their way to keep Prestige customers happy. More

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Excellent service, patient customer service We have an older XC90 that we want to keep going as long as possible. Prestige Volvo and Patricia Summerville in particular, were very understanding o We have an older XC90 that we want to keep going as long as possible. Prestige Volvo and Patricia Summerville in particular, were very understanding of our goal. She was patient as I did my usual 25 questions about each service, and did her best to get us the right service for us (versus pushing only "standard" services as some dealerships do ). Very nice, very professional and patient. The service manager there, Jay Rosen, has been very helpful to us as well, personally helping us diagnose issues, and, arranging for assistance from Volvo headquarters on repairs. Great dealership. More

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Excellent Service Department! The customer service you will find at Prestige Volvo is tremendous. The service manager Jay Rosen made sure I was a completely satisfied customer. Ove The customer service you will find at Prestige Volvo is tremendous. The service manager Jay Rosen made sure I was a completely satisfied customer. Overall Prestige is a wonderful experience and a class act establishment. I would HIGHLY recommend Prestige Volvo to anyone looking to purchase a new care or who is looking for a great service experience! More

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This Dealership Makes Me Want to Buy ONLY Volvo... HERE! The service at Prestige Volvo is ALWAYS superior. Today, it was Pat Sommerville who handled my problem, promptly and efficiently...but Bill Dempsey i The service at Prestige Volvo is ALWAYS superior. Today, it was Pat Sommerville who handled my problem, promptly and efficiently...but Bill Dempsey is great too. They are friendly, knowledgeable, accommodating and responsive. They are a BIG part of the reason why I am a repeat Prestige Volvo customer... and I recommend them without reservations. More

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Brand new baby and car battery died! I could not be any more grateful to Prestige Volvo. Right after my precious baby was born, my battery on my car died. JAY& MATT ARE AMAZING!!! I am so I could not be any more grateful to Prestige Volvo. Right after my precious baby was born, my battery on my car died. JAY& MATT ARE AMAZING!!! I am so grateful for both of them. Prestige Volvo literally drove over an hour to pick up the car, took 1 day to fix it, and brought the car all the way back to me in less than 48 hours total. Their patience (crying baby in the back ground on our calls) and kindness blew me away....I've never been treated better at ANY other dealership. Including Mercedes, Porsche, and Range Rover. Their customer service is EXCEPTIONAL, and they truly care and do anything they can to help...even if the circumstances are hugely inconvenient for them. AND they saved me so much $ from the local shop. So much gratitude and loyalty to Prestige!!! More

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