Jay Rosen | Page 31

Prestige Volvo came to the rescue Having initially obtained my xc60 from another dealership in the area, I was very upset when no one would help me after several urgent service lights Having initially obtained my xc60 from another dealership in the area, I was very upset when no one would help me after several urgent service lights came on in my car. Jay Rosen at Prestige Volvo took me under his wing and accommodated service for my car right away. He put my mind at ease and treated me with customer service that I've never experienced before! As a mom who drives a Volvo for the safety reputation, my main concern was getting the issues resolved quickly so that I could drive my 2 year old son around without worry. Jay and his team fully understood that and made sure to fit us in and get the job done- even though we leased from someone else. Needless to say, my lease is up soon and we will only be shopping at Prestige! Jenelle was also extremely helpful in setting my appointment up. She was wonderful. More

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Outstanding Customer Service Experience Jay is outstanding!!!! I recently had a transmission replaced here. The service was Excellent. I was well informed about the work being done. I am v Jay is outstanding!!!! I recently had a transmission replaced here. The service was Excellent. I was well informed about the work being done. I am very happy about the quality of work performed on my car. It drives great. I highly recommend this Volvo sevice department and dealership. Thanks a million for the outstanding service Jay and the entire Volvo staff. More

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"It doesn't get Better than Jay Rosen" My daughter bought her first new car from Prestige Volvo after going to several other Dealerships. As the protective Father I went with her every step My daughter bought her first new car from Prestige Volvo after going to several other Dealerships. As the protective Father I went with her every step of the way and was impressed with the whole buying process at this location. This dealership was over two hours away from us but we felt we were going to have the best experience at Prestige Volvo, and we were right. The car was a 2015 loaner with hardly any miles at all on it but had a scratch on the front fender which when we picked up the car the paint repair was noticeable. I told Jay I wasn't happy as he agreed it wasn't right and couldn't apologize enough and said the guy is usually very good! I told Jay that instead of having their guy repaint the bumper, I wanted to take it to a professional auto body repair place and have it done right for my daughter and that I just didn't trust their guy that did this. Jay agreed and immediately said "if I have to put a new bumper on the car to make it right for your daughter, that's what I'll do!" I later explained to Jay that after taking it to several places and still having mixed emotions about what each one wanted to do and the fact that they all said because it's the front bumper which is taking the biggest impact of wind, debris and whatever else is throw at it, as good as the clear coat is that they were going to put on, it STILL won't be as good as the Factory finish! I told Jay that it's my daughters first new car, she's making payments for the next 6 years and with that, Jay didn't hesitate one bit to stop me in mid conversation and say "I want your daughters car to be right, I'm ordering you a new bumper! When it comes in, I'll put it right n for you as you're waiting so you guys don't have to drive the four hour round trip again to pick the car up!" That is exactly what Jay did and how it played out. Yesterday my daughter and I drove up, Jay gave us a loaner car, we went for breakfast and killed 3 hours and drove home with the new bumper on the car. It doesn't get much better than that! Thanks Jay! More

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Exceptional Customer Service I was recently in an accident and my car was not only damaged but had obvious mechanical damage as well. I immediately called Prestige Volvo as I've b I was recently in an accident and my car was not only damaged but had obvious mechanical damage as well. I immediately called Prestige Volvo as I've been a loyal customer and always had a positive experience there. When I called I got Janelle, who assured me I would be well taken care of and was patient with me as I was somewhat distraught after the accident. She called Roadside for me and had a rental set up for when I arrived. She met me and went over everything. After that service manager Jay Rosen kept in touch and gave me status updates on the car. Insurance attempted to drag their feet and Jay handled them with extreme professionalism. Their were no delays, no surprises, and my car is as good as new. Being in an accident was truly a scary situation for me, but Prestige went above and beyond in easing my worries and making this process painless. Thank you!!!! More

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Great service and experience This is a great team of service folk. They do great work - -competent, on-time, on-budget and always find a way to go the extra mile. Jay the servic This is a great team of service folk. They do great work - -competent, on-time, on-budget and always find a way to go the extra mile. Jay the service manager is one who can trust will take care of my car and me fairly, well and for a good price. These are the kind of people you want to work with. Now let's figure out how to clone them for other service departments!!! More

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Outstanding Service! My wife's car needed a dent on the roof repaired. After getting the run around at another dealership that was closer to home, I called Prestige. I sh My wife's car needed a dent on the roof repaired. After getting the run around at another dealership that was closer to home, I called Prestige. I should've called Prestige from the start. Jay and Bob were outstanding. They made sure I was taken care of as soon as I walked in the door. The car looks great and customer service was outstanding. To make it even better, the price was much less then the other dealership. Thanks Guys! More

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Excellence in Service I cannot say enough to praise this hard working group of people. After moving to New Jersey in 2002 I had the luck to need service on one of our cars I cannot say enough to praise this hard working group of people. After moving to New Jersey in 2002 I had the luck to need service on one of our cars and ended up at Prestige Volvo. Best business relationship I could ask for! The team, led by Jay Rosen, and well supported by Patricia as well as others excel at providing excellent customer service. More importantly is the high caliber of Volvo know-how in terms of mechanical service. And to add to all they are well priced providing good value and perfection of product. I have had such a good experience that we have purchased three cars from Prestige Volvo in the interim. A job WELL done! More

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service review i had my car serviced and jay replaced my missing tail light at no charge. was awesome and really unexpected. everyone was super friendly as well. i had my car serviced and jay replaced my missing tail light at no charge. was awesome and really unexpected. everyone was super friendly as well. More

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Lindsey was extraordinarily personable and helpful. She took the time email me videos of both used vehicles I was interested in prior to my arrival at the dealership, and did not attempt to hide their impe took the time email me videos of both used vehicles I was interested in prior to my arrival at the dealership, and did not attempt to hide their imperfections. Lindsey seemed to understand the brand and its attraction to customers. It was a much easier experience than I anticipated and I feel supported by her even post-purchase. I also very much appreciated Lindsey putting me in touch with Jay, the head of repairs. Jay was able to tell me how to best maintain my particular model and listened to my concerns. Well done, indeed. Nora W., Brooklyn, NY More

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If anyone is looking for a Volvo dealership to either purchase a car or service an existing, this is the place! I would drive miles out of my way just to come back to this dealership. Not only do their purchase a car or service an existing, this is the place! I would drive miles out of my way just to come back to this dealership. Not only do their service technicians and manager actually explain the issue in an understandable manner, but you really get the feeling that they care about your car and what you are going through. (Especially for someone who is not knowledgable about cars). I recently had a major issue with my car and they kept their word when they said they weren't going to rest until they fixed it. They gave me the confidence and security that my car was in good hands and that they would help me through the major issue it was experiencing. Jay and his team are the best around, and I would highly recommend them to anyone! They have made me a Prestige Volvo customer for life! More

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