Jay Rosen | Page 33

I called on a Friday for an emergency appointment for a broken air conditioner during a heat wave. The service manager, Jay Rosen, happened to answer my call, and all I can say is that he was fantastic. broken air conditioner during a heat wave. The service manager, Jay Rosen, happened to answer my call, and all I can say is that he was fantastic. Despite the fact that the shop was full, my car was taken immediately and I received personal attention from beginning to end. I was encouraged to contact Jay personally with any concerns or problems, and while my car ended up needing a new compressor (not an inexpensive repair), I had complete confidence that it was necessary because the service department had first tried, unfortunately unsuccessfully, to resolve the problem without replacing the compressor. I am sure from my contacts with Jay, who takes tremendous pride in his department, as well as Bill(I'm sorry I can't remember his last name) who I dealt with on the return visit on Saturday, that everyone in service is held to very high standards. I'm sure I'll be back (my car is a 2004), and have no hesitation in recommending Prestige Volvo for any and all repairs. Thank you again, Jay, Bill and your entire team! More

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Our experience with this dealership has primarily been through the Service Department via Jay Rosen. His professionalism and concern for his customers is exemplary. He has always made himself available to through the Service Department via Jay Rosen. His professionalism and concern for his customers is exemplary. He has always made himself available to answer any question or concerns we have had. His positive attitude is one that exemplifies excellence in customer service, which keeps us coming back. More

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There were other service people, who's name elude me who were wonderful as well. Everyone is friendly and explains every service item at length. were wonderful as well. Everyone is friendly and explains every service item at length. More

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Had excellent service -owned approx 5 Volvos in our family-Mathew runs an excellent dealership with fair pricing and excellent service. Jay in service follows through as promised, works briskly with in family-Mathew runs an excellent dealership with fair pricing and excellent service. Jay in service follows through as promised, works briskly with insurance adjuster when needed and is honest. He told us certain things did not need repair now and saved us a lot of money. Patricia diligently got us a loaner vehicle on short notice and helped us tremendously during a difficult situation with another autobody shop. We had out car taken to an autobody shop that the insurance recommended and after dealing now with Volvo the car is finally fixed after multiple attempts with the other shop . We will always in future bring it right to Geico. . I have dealt with other dealerships including Mercedes, Nissan, Saab and Audi and it never fails that Prestige Volvo beats them all. More

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This is the best Volvo dealership around! I highly recommend purchasing and/or service your vehicle at this location. They’re not always the cheapest (+/- 10%), but they’re always honest. recommend purchasing and/or service your vehicle at this location. They’re not always the cheapest (+/- 10%), but they’re always honest. More

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I've had my car serviced several times at Prestige. The service associates are always professional= and courteous. I've never had a problem with the servicing of my car or the availability of a loaner vehi service associates are always professional= and courteous. I've never had a problem with the servicing of my car or the availability of a loaner vehicle when scheduled. More

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I've been a fan of Prestige Volvo since I bought my Volvo V50 T5 AWD from this dealership in 2006. This is not your usual high volume dealership. Sure they might sell dozens of Volvo cars, but each customer V50 T5 AWD from this dealership in 2006. This is not your usual high volume dealership. Sure they might sell dozens of Volvo cars, but each customer is treated like a member of the family. I'd like to say, and it's abundantly clear that my friends at Prestige know me as well, if not better than my own family. The QUALITY of the service is job one. I'm recognized and revered as a member of the family of VOLVO through the art and science of the capable service department. They care about me AND my Volvo. It's an honor to have them work on my car. More

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I needed a major mechanical repair for my Volvo XC70, The service team had my car turned around very quickly, every thing seemed to be done correctly with no problems at the price quoted to me. service team had my car turned around very quickly, every thing seemed to be done correctly with no problems at the price quoted to me. More

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I'm a big fan of Prestige Volvo and would recommend them without hesitation. They take good care of my car and great care of me. without hesitation. They take good care of my car and great care of me. More

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Prestige is a wonderful dealer. I have been positive with that since I purchased my Volvo there. When it came to my first car service, I called Jay and he even clearly remembered me. No need to mentio with that since I purchased my Volvo there. When it came to my first car service, I called Jay and he even clearly remembered me. No need to mention the greetings from Jay, Bob, and Patricia were very warm. No need to mention how convenient to file the document because Bob was super fast and professional with it. I even didn't have to go back to my car to check the mileage because Jay already handled everything. When I signed my name and walked out the door, Joe already were waiting outside to send me back home...What else can I say? I love this whole team! That's why I am so confident to recommend Prestige to my friends. My friends didn't just take my words, they went there and experienced it by themselves and as far as I know they already drove one XC90 and two XC60 T6 away, ha-ha~~ More

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