Jay Rosen | Page 35

My 2004 Volvo S60-R did not pass the annual NY State inspection because of several issues with the car. I made an appointment with Prestige Volvo so that I could get the issues corrected. When I arrived inspection because of several issues with the car. I made an appointment with Prestige Volvo so that I could get the issues corrected. When I arrived, I received very prompt and courteous service. Everyone I met at Prestige was very professional. I was also able to watch TV and use free wireless internet while I was in the waiting room waiting for my car to be finished. Needless to say, after the mechanics at Prestige worked on my car, it was able to pass the New York State inspection without a problem. Matt Haiken and Jay Rosen were a pleasure to work with. I look forward to working with Prestige in the future. More

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This review is a couple years late, but I felt that I should put up my praise for this dealership. We used to own a 2000 Volvo S80, and Prestige was the go to place whenever an issue arose. The waiting should put up my praise for this dealership. We used to own a 2000 Volvo S80, and Prestige was the go to place whenever an issue arose. The waiting area is very clean and comfortable, the service department was very friendly and informative, and the quality of their repairs is superb. On only one occasion did a repair not fix the problem, but they stand by their work and when we brought it back, it was properly repaired for free. The only thing is that the price can get a little pricey, but that's to be expected for a Volvo. It was our first upscale car, with all our other cars mostly being cheap American sedans, that were cheaper to fix but were far less luxurious and had much less build quality. Despite some repairs being quite costly, I never felt like I was swindled for more money; I always felt that the repairs were fair and necessary for a safer ride. The suggested repairs were always ones that were needed and important, showing that they care about our safety, and not money. I've never purchased a Volvo from here, so I can only comment on the service department, but I truly appreciated their dedication to quality and caring work. If I were to purchase another Volvo and live in the same area (I recently moved out of state) then there is no doubt as to where I would go for all my automotive needs. Prestige Volvo of East Hanover! More

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I am a returning customer to this dealer purely because of the helpful, quick, and kind customer service I have received for my Volvo C30. For example, my navigation was not turning up, however I could hea of the helpful, quick, and kind customer service I have received for my Volvo C30. For example, my navigation was not turning up, however I could hear that it had turned on, they were able to pop it up with a credit card and oil the rotaters but on top of that a new screen was ordered, under warranty, to prevent this problem from happening again. Another example, I brought my car in last Tuesday to have an estimate written up for some damage and the insurance adjuster spoke highly of the Service Manager, Jay Rosen. From doing business together the process went quick and smoothly, my car parts had been ordered and fixed in less than a week, all according to the estimated price. For new business or body repair, I would highly recommend using East Hanover, Prestige Volvo for great service and a friendly atmosphere. More

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Friendly and great service. My expirence dealing with both sales and service makes it easy to purchase my fourth car with this same dealership. I highly recommend Paul my sales rep and the owner Matt. both sales and service makes it easy to purchase my fourth car with this same dealership. I highly recommend Paul my sales rep and the owner Matt. More

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Jay Rosen service manager is one of the best! I have had the pleasure of dealing with Jay for the past year and a half after purchasing my first new Volvo car.We first met under some unpleasant circumstance the pleasure of dealing with Jay for the past year and a half after purchasing my first new Volvo car.We first met under some unpleasant circumstances with a window issue.He fully resolved the issue to my satisfaction and went above and beyond to do so.He is a man whos actions speeker louder than words, and always has you walk away satisfied. His service department is a pleasure to visit. All the service advisors act in a professional friendly manner.Even when calling to schedule an appointment the girls couldn't be any nicer.Kudos to the entire depatment and keep up the good work prestige!!! Debbie G. More

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This morning I got the general manager of Prestige Volvo's follow-up email. Long story short, I had some problems with my brand new XC60 and got very disappointed with Volvo. So I contacted Volvo. T Volvo's follow-up email. Long story short, I had some problems with my brand new XC60 and got very disappointed with Volvo. So I contacted Volvo. The next day, the rep from Volvo called me. But to my surprise, the general manager of my dealer also contacted me. And actually, he and his team acted as the best middlemen I've ever seen. You know, it is always nice to have some people you can trust and count on when you get into trouble. Finally, you bet, this dealership became my favorite and most trust one. One of my friend even asked me to go to the dealer with him and immediately bought a XC90 in an hour. I believe it is not only because I recommended this dealer to my friends but also because they really are doing an excellent business. So, when I replied to his email, I decided to post the original one to the Dealerrater because I want to share my true experience and feeling about the dealer with more friends. The following is the original... Good morning Matt, I am so glad to receive your follow-up email! So far, everything is going well with the new car. Although I got a little pity, ha-ha, yet I can understand it when I put my feet into Volvo's shoes, and I can feel that Volvo did try to do something to show her care about customers. Anyway, it is a well done! And a new page just came. I really hope it is a good one! Most importantly, during this issue, I got a chance to know your dealership more. I feel lucky that I decided to choose your dealership at the very beginning. You and your people didn't let me down! Your dealership is really the best!! Please bring my sincere thanks and greetings to Jay and John (with Volvo). With your parties' true efforts, this nice page was made. And also I should congratulate you that you have so many nice people around you, such like Paul, Pat, Mark, Marylin, Joanna, Bob, David and so many others that I don't know their names, such like the gentleman who picked me up with Jay when I ran into the trouble, but they gave me the warmest hand and smile. Thanks again and best wishes to your business! More

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By far, this was the BEST major purchase (including non-car) event we have ever experienced! Everyone associated with this dealership treated us royally! No question went unanswered. And, any question non-car) event we have ever experienced! Everyone associated with this dealership treated us royally! No question went unanswered. And, any question was answered patiently, professionally and knowledgably, giving us complete confidence in this new car purchase. I feel we have made new long term friends at Prestige Volvo. We would recommend this dealership without hesitation to anyone interested in purchasing a Volvo. Thank you for a wonderful experience. The Coopers More

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I had a great experience purchasing my S80 from Prestige Volvo. I had the pleasure of working with GM Matthew Haiken, who was extremely professional and knowledgeable and spent the time and attention with Volvo. I had the pleasure of working with GM Matthew Haiken, who was extremely professional and knowledgeable and spent the time and attention with me to ensure I found a vehicle that I would love driving! I was first impressed by Prestige when I dealt with the service manager, Jay Rosen. He is excellent and always available to answer questions when I brought in my car for service. Everyone at the dealership is very helpful and I would highly recommend Prestige Volvo. More

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I recently purchased a certified Volvo XC70 from Prestige Volvo in East Hanover, NJ. The sales department staffs were courteous and candid. They were helpful and candid(not too common in this business) and Volvo in East Hanover, NJ. The sales department staffs were courteous and candid. They were helpful and candid(not too common in this business) and delivered as promised. However, the reason I am writing this blog is to complement the service department. Jay Rosen the Service Manager was pleasure to interact with. While we've had many Volvo cars for over three decades Jay runs an exceptional service department. He was direct and professional. After the delivery Jay was eager to respond and offered prompt professional advice that was helpful and saved additional trips and my time. His demeanor has consistently been direct and very professional. While there are many other Volvo dealerships in nearby New York area I plan to use the prestige Volvo for my future needs. More

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Prestige Volvo 285 Route 10 East East Hanover, New Prestige Volvo 285 Route 10 East East Hanover, New Jersey 07936 ATT: LEONARD HAIKEN AND MATTHEW HAIKEN RE: JAY ROSEN, SERVICE MANAGER Gentlem Prestige Volvo 285 Route 10 East East Hanover, New Jersey 07936 ATT: LEONARD HAIKEN AND MATTHEW HAIKEN RE: JAY ROSEN, SERVICE MANAGER Gentlemen: It is not very often that I take the time to write a letter such as this, but I felt it imperative to write you to express my sincere appreciation for the dedication to excellence that your service manager Jay Rosen demonstrates in his interaction with your customers. Each and every time I have had our Volvo XC90 serviced at Prestige, Mr. Rosen has gone out of his way to insure that the service was prompt, properly completed, and that any courtesy he could extend by way of a loaner vehicle, etc. were provided. He takes the time to explain the repairs needed and never makes me feel like he is “up-selling” me anything like I have experienced with numerous other dealerships. I find it refreshing that he takes the time to call the day after I pick up the vehicle to make sure that I am satisfied with the service and the condition of the car. I should also mention that the cleaning of the vehicle prior to pick up by your staff is a very nice touch which is sincerely appreciated. Without question, having previously dealt with other luxury vehicle dealerships such as Mercedes Benz and BMW for the over the last 25 years, I can without hesitation say that Mr. Rosen is by far the best service manager I have ever dealt with and I look forward to my continued involvement with Volvo products and Mr. Rosen in the future. Very truly yours, VERDIRAMO & VERDIRAMO, P.A. Vincent S. Verdiramo More

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