Jay Saucier

My service manager Christina is always respectful. When necessary, patiently explains my options in detail. When necessary, patiently explains my options in detail. More

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Jay was very detailed in his communications about the service that was being performed on my Pathfinder. service that was being performed on my Pathfinder. More

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I love my Service advisor Jay. He stay on top of things on the car when I can’t.. Very knowledgeable and polite.. Thank you all you do.. The wait always long but I don’t expect a He stay on top of things on the car when I can’t.. Very knowledgeable and polite.. Thank you all you do.. The wait always long but I don’t expect any different long as the job done right.. I don’t have to worry about my family safety. Thank you More

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I have been a long-time customer of Landers McLarty Nissan, however after the events of last week there will be no returns for me. Here’s what went down on Wednesday, September 2, 2025. As I was star Nissan, however after the events of last week there will be no returns for me. Here’s what went down on Wednesday, September 2, 2025. As I was starting my morning, getting into my 2017 Nissan Versa SV, the door opened but the key would not turn in the ignition switch. After trying for about 15 minutes, I called my warranty company asking how to proceed to get the car fixed. After talking to Ian, he said they knew what was wrong with my car, as they had just sent another Versa to Nissan for the same issue. When I told them about the ignition switch, I also told them about how, on the previous Sunday, the car would not let me out of the driver’s side door as well, and it would get stuck in Park and the door would not open. They suggested that I call Nissan and get the car there. I called Landers McLarty service and talked with Jay. He told me to lift up on the steering column while putting the key in and I could drive the car. I did that and I was on my way to the dealership. After getting to Nissan and checking in, I told Jay that I had Carmacare warranty insurance and he needed to open a claim, because they already knew I was on my way and what was going on with the car. I did some paperwork for the rental car, I provided my insurance info, and I was good to go. Thursday, I got a text message with a video, saying I needed a new battery, and a new serpentine belt. The technician also mentioned in the video that my key was bent. However, I had just bought a battery from AutoZone in October. Friday, Saturday, Sunday all come and go, Monday morning comes, and around noon I get a text saying your car is ready. I called and asked what they found with, the door not opening, the car not starting, and he told me it was the battery. But I had just bought a battery in October with a 5-year warranty, and I still had the receipt. Now, here it is the first of September, and the battery's dead? Sure. I told them I wanted the battery back and to put it in my car. My car wasn't ready until almost 2. Mind you they changed the battery and a belt, nothing else that I had the problem with; the door not opening, the key not turning in the ignition. So the grand total for a battery that did not need to be changed was $229.99 with labor of $18.30, including the core charge of $18.00. The belt $117.81 with labor of $110.87. Of course, that did not fix anything that was wrong with the car, and they had my car for 5 days. Go ahead and total those. Labor $315.42, parts $347.80, miscellaneous charges $47.31. Still the best part, they did not open the claim for the ignition or what was going on with the door handle, the handle that doesn't need power to open. I paid for the rental myself even though my warranty was going to do so, had they opened the claim from the start, instead of opening it at the end. Nissan, knowing what they did, did not fix the problems; did not fix the key, the switch, or the door, even though it would have been covered under the insurance. More

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Austin was our salesperson and provided superior customer service in finding and selecting the right vehicle to meet our needs - a 2024 Sentra SR. The entire purchase process was very thorough with professio service in finding and selecting the right vehicle to meet our needs - a 2024 Sentra SR. The entire purchase process was very thorough with professional staff members assisting along the way. The whole family is enjoying our new car. More

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Fixed my F150 oil pan leak to the Nissan Care Quality standard. Thank you very much. I really appreciate it. Jay is an excellent service manager. standard. Thank you very much. I really appreciate it. Jay is an excellent service manager. More

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I would not have given this rating a year ago and I still disagree with thier added markup strategy. Having said that...the sales person, Chris Parker, was able to my 18yr old daughter feel comfortable with disagree with thier added markup strategy. Having said that...the sales person, Chris Parker, was able to my 18yr old daughter feel comfortable with the process and first car buying experience. He was good with Mom and Dad as well. Finance Mgr is a good guy as well. Go in ready to negotiate and options for finance and you should be okay. More

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Not happy with the service dept at this dealership. ...had appt at 8:00.. after 6 hrs still on the rack...Will NEVER go back there... ...had appt at 8:00.. after 6 hrs still on the rack...Will NEVER go back there... More

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If I could give less than one star I would. I bought my car new from this location in 2020 and have had to have it in twice since then because it's had issues starting. The first time it had to I bought my car new from this location in 2020 and have had to have it in twice since then because it's had issues starting. The first time it had to be towed in(it was repaired under warranty), the second time(recently) I drove it to the dealership because it was doing the exact same thing it was doing the first time, but now that it is out of warranty it has a completely different diagnosis than it did the first time for the same exact problem. This time I have been told it would cost $1359 for the part. I understand it is out of warranty, however if it was fixed the first time I wouldn't be having issues now. I have also emailed the General Manager with no response and it has been almost two weeks. More

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I had a positive experience working with Rene on my trade-in and purchase of another vehicle. He was always professional and courteous, and there was no pressure. I received what I consider a generou trade-in and purchase of another vehicle. He was always professional and courteous, and there was no pressure. I received what I consider a generous offer for my trade and the deal was easily and quickly done and I was on the road in my new truck. Overall, everyone I encountered from the dealership staff was great and I felt they all valued my business. More

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