Jay Saucier | Page 2

Not happy with the service dept at this dealership. ...had appt at 8:00.. after 6 hrs still on the rack...Will NEVER go back there... ...had appt at 8:00.. after 6 hrs still on the rack...Will NEVER go back there... More

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If I could give less than one star I would. I bought my car new from this location in 2020 and have had to have it in twice since then because it's had issues starting. The first time it had to I bought my car new from this location in 2020 and have had to have it in twice since then because it's had issues starting. The first time it had to be towed in(it was repaired under warranty), the second time(recently) I drove it to the dealership because it was doing the exact same thing it was doing the first time, but now that it is out of warranty it has a completely different diagnosis than it did the first time for the same exact problem. This time I have been told it would cost $1359 for the part. I understand it is out of warranty, however if it was fixed the first time I wouldn't be having issues now. I have also emailed the General Manager with no response and it has been almost two weeks. More

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I had a positive experience working with Rene on my trade-in and purchase of another vehicle. He was always professional and courteous, and there was no pressure. I received what I consider a generou trade-in and purchase of another vehicle. He was always professional and courteous, and there was no pressure. I received what I consider a generous offer for my trade and the deal was easily and quickly done and I was on the road in my new truck. Overall, everyone I encountered from the dealership staff was great and I felt they all valued my business. More

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Too busy trying to sell me something to do their jobs? Or deliberate sabotage to make a sale? Jay tried to sell me new tires when I brought my car in for warranty transmission repair, but I refused. Or deliberate sabotage to make a sale? Jay tried to sell me new tires when I brought my car in for warranty transmission repair, but I refused. When I picked my car up it sounded fine, but started making a knocking sound before I even made it home. So I called and they had it towed back. When I came in the next day, Jay said because one of my tires was low they would need to put a new tire on for me before they could even drive it to diagnose the problem. But they can't even put some air in it, according to Jay. He just kept insisting that I was just going to have to buy at least one new tire. I still said it was not the tire because it has had a slow leak for a while without making that noise and certainly wouldn't make a noise on the other side on the car. No, he explained again, at length, it was definitely the tire. I'm a disabled vet and sitting in those chairs was excruciating to my back. I was in pain and sitting there was making it worse, which I told him, but he insisted he was doing everything he could to get out of there, and explained again that I really had to replace that tire because it was the culprit. So instead of helping me, he left me sitting there for another couple of hours before coming back to let me know they were sure the noise was just a nail or something that was rolling around in the tire but they would continue looking at it and so he would finally "authorize" a rental. They had refused to rent me one earlier without his say so. Then the next day when I went in to pick my car up he tells me they had put on my spare and driven it and determined that the problem was that I needed to replace that tire. So, he was sorry to say that I was responsible for the towing cost and I was sternly admonished to replace that tire as soon as possible. Ok, says I and off I drove. But I didn't even make it Governors Drive before the noise started again. So I call Jay. Come back he says and lets put some tires on that thing. He'll send me home with a rental and I can pick it up Monday with a set of new tires on it. He has a set in stock for $1000, but maybe can find me some for close to $600, ain't that great?! Holy cow, I'm not driving a sports car here, it's just an Altima. So, I say no. But I can't just drive it like that, it could be anything and this guy has been worse than no help. I don't know what to do. So I pulled over. I must have looked crazy, a 60 year old granny scooting her fat butt under the front of a car in an empty parking lot, but I banged on everything I could reach, burned my hands and scratched up my back, but I found the problem - a plastic panel-like thing inside the wheel-well was loose. So I drove back, and pointed out the plastic thing, and they said it was missing a clip. It took just a minute for them to replace it then. At this point I requested a refund of the towing fee because the plastic clip thing in my wheel-well was doing just fine until they dug around in there trying to sell me something. Jay said he couldn't refund it, so I went into the sales area and spoke to David Hutto (assistant manager?) who assured me I would be hearing from them on Monday at 10:00 a.m.. It's Wednesday night now, and I haven't heard a word from them. By the way, among the mess they left in my trunk, I discovered what looks to me like a black plastic clip. I wonder where that came from. I can certainly guess. Regardless, either Jay just lied to me, over an over, or the mechanics lied to Jay. And I don't believe for a minute that it was the mechanics. More

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