Jay Saucier

Jay my service advisor always goes above and beyond to address any issue or concern I bring to him. Always keeps me informed of any addition work that maybe needed as well as recommending if services aren address any issue or concern I bring to him. Always keeps me informed of any addition work that maybe needed as well as recommending if services aren’t needed making sure I’m not paying for services and items that aren’t required. I trust the Nissan service team and technicians when it comes to my 20 year old Xterra and keeping it running. 5 out of 5 stars all day from me. More

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Very professional, remembered names Very good, keep car clean, completed the job on time 10 minutes early. clean, completed the job on time 10 minutes early. More

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The dealerships did Avery timely and efficient inspection on my car. I was very pleased with what they did on my car. I was very pleased with what they did More

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I've lived in Huntsville a little over two years now, and have always taken my car to Landers McLarty for all my service needs. I recently had some issue with my vehicle and Service Advisor Jay Saucier made have always taken my car to Landers McLarty for all my service needs. I recently had some issue with my vehicle and Service Advisor Jay Saucier made the process a breeze. He was very attentive, communicative, and personable, answering all of my questions and helping me out in difficult a circumstance. I am extremely please with the service I received here, and will be asking for Jay next time I need help. The ladies at the desk in rentals were wonderful to work with as well. More

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Jay was friendly and helpful when I brought my car in for service. He answered all of my questions that I had. service. He answered all of my questions that I had. More

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Great experience! Thanks for all your help! Really appreciate all of the help!!! Look forward to the next visit. Thanks for all your help! Really appreciate all of the help!!! Look forward to the next visit. More

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My service manager Christina is always respectful. When necessary, patiently explains my options in detail. When necessary, patiently explains my options in detail. More

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Jay was very detailed in his communications about the service that was being performed on my Pathfinder. service that was being performed on my Pathfinder. More

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I love my Service advisor Jay. He stay on top of things on the car when I can’t.. Very knowledgeable and polite.. Thank you all you do.. The wait always long but I don’t expect a He stay on top of things on the car when I can’t.. Very knowledgeable and polite.. Thank you all you do.. The wait always long but I don’t expect any different long as the job done right.. I don’t have to worry about my family safety. Thank you More

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I have been a long-time customer of Landers McLarty Nissan, however after the events of last week there will be no returns for me. Here’s what went down on Wednesday, September 2, 2025. As I was star Nissan, however after the events of last week there will be no returns for me. Here’s what went down on Wednesday, September 2, 2025. As I was starting my morning, getting into my 2017 Nissan Versa SV, the door opened but the key would not turn in the ignition switch. After trying for about 15 minutes, I called my warranty company asking how to proceed to get the car fixed. After talking to Ian, he said they knew what was wrong with my car, as they had just sent another Versa to Nissan for the same issue. When I told them about the ignition switch, I also told them about how, on the previous Sunday, the car would not let me out of the driver’s side door as well, and it would get stuck in Park and the door would not open. They suggested that I call Nissan and get the car there. I called Landers McLarty service and talked with Jay. He told me to lift up on the steering column while putting the key in and I could drive the car. I did that and I was on my way to the dealership. After getting to Nissan and checking in, I told Jay that I had Carmacare warranty insurance and he needed to open a claim, because they already knew I was on my way and what was going on with the car. I did some paperwork for the rental car, I provided my insurance info, and I was good to go. Thursday, I got a text message with a video, saying I needed a new battery, and a new serpentine belt. The technician also mentioned in the video that my key was bent. However, I had just bought a battery from AutoZone in October. Friday, Saturday, Sunday all come and go, Monday morning comes, and around noon I get a text saying your car is ready. I called and asked what they found with, the door not opening, the car not starting, and he told me it was the battery. But I had just bought a battery in October with a 5-year warranty, and I still had the receipt. Now, here it is the first of September, and the battery's dead? Sure. I told them I wanted the battery back and to put it in my car. My car wasn't ready until almost 2. Mind you they changed the battery and a belt, nothing else that I had the problem with; the door not opening, the key not turning in the ignition. So the grand total for a battery that did not need to be changed was $229.99 with labor of $18.30, including the core charge of $18.00. The belt $117.81 with labor of $110.87. Of course, that did not fix anything that was wrong with the car, and they had my car for 5 days. Go ahead and total those. Labor $315.42, parts $347.80, miscellaneous charges $47.31. Still the best part, they did not open the claim for the ignition or what was going on with the door handle, the handle that doesn't need power to open. I paid for the rental myself even though my warranty was going to do so, had they opened the claim from the start, instead of opening it at the end. Nissan, knowing what they did, did not fix the problems; did not fix the key, the switch, or the door, even though it would have been covered under the insurance. More

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