Jean Raymond

Although Jean was nice, he did not have our best interest. Everyone was in cahoots in trying to sell us a $40,000 problem- no one considered the fact that we had driven 9 hours. They put a pretty pr interest. Everyone was in cahoots in trying to sell us a $40,000 problem- no one considered the fact that we had driven 9 hours. They put a pretty product on display with ugly intentions- trying to cover up the problems with a vehicle that clearly had front-end issues, although everyone wanted to gaslight us into thinking something different. The technician was rude as xxxx, driving the vehicle roughly to prove a point and lying while doing so. Also, the finance manager is very arrogant. Jean got a little snarky at one point, but quickly realized he needed to humble himself and did. They also speak very poorly to each another in the midst of customers as well. Moral of the story: Anyone can polish a turd... More

by Swampthang.smitty3 Verified Customer Verified Customer

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On January 14th, 2025, I brought my car to Vera Cadillac to have the front brakes repaired. My Service Advisor, Eric, stands out as the epitome of professionalism and exceptional customer care. He kept me i to have the front brakes repaired. My Service Advisor, Eric, stands out as the epitome of professionalism and exceptional customer care. He kept me informed with regular updates and responded promptly to my questions, making me feel truly valued as a customer. Importantly, Eric always treated me with respect and never made any assumptions based on my gender—something I greatly appreciate. As a customer, being met with respect and equality is important to me, regardless of a Service Advisor's automotive expertise. From the very first day I met Eric, he has consistently gone above and beyond to ensure his customers are happy and satisfied with their service experience. After the repair, my brakes function perfectly and my car runs smoothly. Knowing that my car received a safe and effective repair gives me peace of mind, and for that, I am grateful to Eric for his professionalism, clear communication, expertise, and dedication. His honest approach turned what could have been a stressful situation into a positive, reassuring experience. Thank you, Eric, for your outstanding service and for always going the extra mile. I also want to extend my gratitude to the entire team at Vera Cadillac for being the best dealership in town. More

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I Love this place! ! I would recommend to everyone again and again! Thank you for your great service ! I would recommend to everyone again and again! Thank you for your great service More

by Vigi Montgomery Verified Customer Verified Customer

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Vera Cadillac is hands down the best dealership around. Their team consistently delivers exceptional professionalism and customer service, and my service advisor, Eric, is outstanding. Their team consistently delivers exceptional professionalism and customer service, and my service advisor, Eric, is outstanding. More

by fatima_abdu Verified Customer Verified Customer

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Great dealership, professional people. I was delighted to see how fast the deal was completed. I was delighted to see how fast the deal was completed. More

by vernaufirm Verified Customer Verified Customer

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My concierge service were excellent, they pickup and delivery time were appropriate. I was able to speak to Edwin on the vehicle status. delivery time were appropriate. I was able to speak to Edwin on the vehicle status. More

by jo_flx Verified Customer Verified Customer

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Tks for everything, the service was amazing, I really recommend Vera Cadillac in Pembroke Pines recommend Vera Cadillac in Pembroke Pines More

by marco28 Verified Customer Verified Customer

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Excellent. Easy. Flawless. Kind. Informative. Fast. Respectful. Quality. Attentive. Knowledgeable. I will never buy a car from another dealer ever. No matte Easy. Flawless. Kind. Informative. Fast. Respectful. Quality. Attentive. Knowledgeable. I will never buy a car from another dealer ever. No matter the car I will always buy from VERA!!!!! More

by justin Verified Customer Verified Customer

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VIP service from teat drive to finalizing the deal. Jean and the whole crew delivered a stylish brand new Lyriq with all of the bells and whistles. Jean and the whole crew delivered a stylish brand new Lyriq with all of the bells and whistles. More

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Vera Cadillac Service provided a first class experience: quick, affordable, with constant communication. They resolved the matter with my Tesla S. I also just leased a new Lyriq. It is good to know that we quick, affordable, with constant communication. They resolved the matter with my Tesla S. I also just leased a new Lyriq. It is good to know that we have outstanding employees that will take care of any matter you may have with any car. More

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