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Jeanine Malone
Jeanine Malone at Spitzer Acura

Jeanine Malone | Page 2

Service Advisor

Spitzer Acura

3617 Washington Rd
McMurray, PA 15317

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4.4
30 Reviews
4.4

30 Reviews

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30 Reviews of Jeanine Malone

January 14, 2026

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Employee Rating

Like the pickup service and easy scheduling Personnel are good to work with Will use Spitzer services in the future More

by perch61
Recommend Dealer
Yes

Other Employees Tagged: Jeanine Malone

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Jan 14, 2026

Spitzer Acura responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Spitzer Acura, we look forward to having you as a valued customer for many years to come!

January 13, 2026

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Employee Rating

Prompt and informative as to the work requested being done and anything that needed to be addressed More

by cwwetzel61
Recommend Dealer
Yes

Other Employees Tagged: Jeanine Malone

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Jan 13, 2026

Spitzer Acura responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 07, 2026

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Employee Rating

Jacob was excellent. Without Jacob's persistence, I would have bought the Lexus. He made this sale happen. Great job Jacob More

by JRM2128
Recommend Dealer
Yes

Other Employees Tagged: Jeanine Malone

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Jan 07, 2026

Spitzer Acura responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 22, 2025

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Employee Rating

Little disappointed in the amount of time it took to check in and out. First time in 5 years that it took 45 minutes to process my intake and exit. Overall, happy as always with the service More

by Lisa Miller
Recommend Dealer
Yes

Other Employees Tagged: Jeanine Malone

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Dec 28, 2025

Spitzer Acura responded

We're sorry to hear about your experience, Lisa, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

December 15, 2025

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Inspection was completed timely and loaner car was great! Customer lounge was comfortable, clean, and well stocked with refreshments. More

by larryphilips
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 15, 2025

Spitzer Acura responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 03, 2025

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Employee Rating

Communication goes a long way and there was none. Misinformed of everything and never returns phone calls. And that could be because our car was never looked at during our scheduled appt time. Not un More

by Karyncharlton
Recommend Dealer
No

Other Employees Tagged: Jeanine Malone

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Dec 03, 2025

Spitzer Acura responded

Hello Karyn - I'm very sorry to hear about your experience with our service department. This is not the kind of customer experience we strive to give our customers. I'd love to hear more and see if I can be of assistance. Please reach to me directly at 724-941-9800. Laura Colby, General Manager

Dec 03, 2025

Karyncharlton responded

I asked for you several times and was told you were either in a meeting or I could leave you a voicemail. Our car was at your dealership from Wed, Nov 26th and even though we had an appt for Friday Nov 28th, the car wasnt touched until this Monday, the 1st. Whem i questioned service about this, I was made to feel that I was the one that misunterstood. Which is wildly inaccurate. I received an email/text confirmation of my appt on Nov 28th. I even called on sarurday, the 29th looking for an update. Never received a message back. We all know the reason for that now. If there was not intention of looking at our vehicle until the 1st that should have been communicated. The only thing we were told when we made the appt and dropped the vehicle off was that it takes a couple days to pull the transmission and replace the part ao it will most likely be Monday or Tuesday before its done. That was it. Not one call from service stating otherwise.

Dec 03, 2025

Karyncharlton responded

And the only reason that I called an asked for you is because I was advised by Acura customer relations. You had our vehicle for 7 days. All we wanted was an accurate, honest update.

November 19, 2025

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Employee Rating

Everybody was very professional and extremely nice explained exactly what they were doing. Very satisfied. More

by jcabinc
Recommend Dealer
Yes

Other Employees Tagged: Jeanine Malone

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Nov 19, 2025

Spitzer Acura responded

Thank you for choosing Spitzer Acura. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 06, 2025

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Employee Rating

Great service with available times that fit my schedule. Always a pleasant atmosphere and people are kind and knowledgeable More

by sbraddell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Layne Ciminel, Keith Knowlson, Albert Malone, Samantha Baker

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Nov 06, 2025

Spitzer Acura responded

Thank you for choosing Spitzer Acura. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 05, 2025

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Employee Rating

Great service Our whole experience with the dealer was great . My car has been running very good . More

by hill_billiez
Recommend Dealer
Yes

Other Employees Tagged: Jeanine Malone

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Nov 05, 2025

Spitzer Acura responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Acura!

October 25, 2025

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Employee Rating

The service team at Spitzer Acura was great. Layne made the scheduling process very easy. More

by antonio.fontana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Layne Ciminel, Keith Knowlson, Albert Malone, Samantha Baker

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Oct 25, 2025

Spitzer Acura responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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