Jeff Arthur | Page 15

General Manager's attitude was self serving I had gone to Lakeland VW to look at a Used car they had available, however after a test drive and further inspection I decided it wasn't the car for I had gone to Lakeland VW to look at a Used car they had available, however after a test drive and further inspection I decided it wasn't the car for me. The Salesperson, Thomas was amazing - very attentive to what I was looking for. Within a week he had called me back very excited to share the news on a vehicle that had come in. He had stated that the car would not be available to purchase or test drive for a couple days and spoke to his Manager about having someone interested in purchasing it once it was "released". Well, the next day, the car was sold and prior to it being available for sale. Thomas was very upset for me and I totally appreciated his call and apology. I decided to call the General Manager, Jeff Arthur, who was very rude. All he wanted to say is that he owes no one an apology for selling a vehicle. Even after I explained the situation, he kept cutting me off from my conversation. He told me that I should have put down a deposit. Had I known that's all I had to do to guarantee the car, I would have done so. The lack of communication was on the dealership's side - not mine. I was never told I had to do anything except wait for the phone call that the car was ready to be sold. THE MOST TERRIBLE CUSTOMER SERVICE EVER FROM JEFF ARTHUR!!! Not only is Thomas losing a customer and commission but I will make sure to tell my story to as many people as possible. Do NOT buy from the rude, arrogant General Manager. This dealership needs a lesson in Customer Service ASAP. More

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Great experience! They made it all so easy. No pressure just plenty of help and support. Never thought I would drive a VW but Jeff Arthur made it happen. Great vehicle! Thanks to all that helped. just plenty of help and support. Never thought I would drive a VW but Jeff Arthur made it happen. Great vehicle! Thanks to all that helped. More

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The sales representatives at this dealership were excellent! It was a no pressure environment with a friendly atmosphere. Once the sales team and I decide on a vehicle the financing was smooth and al excellent! It was a no pressure environment with a friendly atmosphere. Once the sales team and I decide on a vehicle the financing was smooth and all of my questions were answered. I can't thank this dealership enough for taking the hassle out of buying a new vehicle. More

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We had a great experience at Lakeland vw. Jared Miller and Jeff Arthur were very helpful and professional. WE are very happy with our new vw beetle.We will recommend Lakeland vw to our friends. We are hav and Jeff Arthur were very helpful and professional. WE are very happy with our new vw beetle.We will recommend Lakeland vw to our friends. We are having fun driving our new speedy vw. More

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Hiram Mendez was very knowledgeable,polite,made our experience a very pleasureable one,got the car we wanted at the price we were in the market for. Will be sending family and friends to this dealer experience a very pleasureable one,got the car we wanted at the price we were in the market for. Will be sending family and friends to this dealership. Great place to do business. What great friendly people there. Jeff Arthur was the Sales Manager and he helped get us in this Volkswagen CC, very polite and great Sales Manager. Very happy with our decision to check out this dealership.We will be returning customer to Lakeland Volkswagen dealership. Completely satified.And honored to have came in contact with two wonderful Gentleman today. More

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We are first time Volkswagen buyers making the switch from Mercedes Benz. We were pleasantly surprised with the quality of the 2013 Jetta GLI Autobahn. We received outstanding service from the staff from Mercedes Benz. We were pleasantly surprised with the quality of the 2013 Jetta GLI Autobahn. We received outstanding service from the staff at Lakeland Volkswagen and highly recommend prospective buyers to visit the dealership. More

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Great experience. Very customer oriented. Dave was very knowledgeable of the Jetta and explained the car functions thoroughly. I very satisfied with my experience. I would highly recommend this dealership knowledgeable of the Jetta and explained the car functions thoroughly. I very satisfied with my experience. I would highly recommend this dealership to my friends. More

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My experience with Lakeland Volkswagen was very pleasent. The salesman that I dealt with Chris is the best he made everything fun and easy. I hate car shopping but with Chris and the manager Jeff it was actu The salesman that I dealt with Chris is the best he made everything fun and easy. I hate car shopping but with Chris and the manager Jeff it was actually fun. I tell everyone to go see them. They listened to me and they care. Now I have a great new car and I will only deal with these guys from now on. More

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Bought a GTI, Jeff was able to help me locate the GTI I was looking for in white four door configuration with the 6speed manual, both Christian and Jeff helped me with any questions I had and gave me a gr was looking for in white four door configuration with the 6speed manual, both Christian and Jeff helped me with any questions I had and gave me a great deal. I would recommend them again for future purchases and would consider my next auto purchase from them. Thanks! More

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We went in to look at the jetta and left with a tiguan because of how much Hiram praised it. He was an extremely friendly and knowledgeable associate and we really liked working with him. The sales manage because of how much Hiram praised it. He was an extremely friendly and knowledgeable associate and we really liked working with him. The sales manager Jeff was also great. They worked with us on the price and financing options and we were able to walk out completely satisfied. More

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