Jeff Arthur | Page 14

Wow .... talk about customer service Walked in and met with Trey Chapman, he was absolutely amazing through the whole process. Listened to my needs and wants and got me to the best car fo Walked in and met with Trey Chapman, he was absolutely amazing through the whole process. Listened to my needs and wants and got me to the best car for me. Will send all my friend and family to him! Thanks Trey for being awesome buddy More

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Great experience. The staff at Lakeland Volkswagen was great. We are very excited about our new purchase. We are able to get a great deal on an awesome vehicle. The staff at Lakeland Volkswagen was great. We are very excited about our new purchase. We are able to get a great deal on an awesome vehicle. More

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Lakeland VW Feels Like Home Our family is a VW crew to say the least! Currently on our 11th VW and have purchased/leased the most recent 4 of those from Lakeland VW. Every time w Our family is a VW crew to say the least! Currently on our 11th VW and have purchased/leased the most recent 4 of those from Lakeland VW. Every time we’ve had a great experience, felt we were treated honestly and fairly, and appreciated the genuineness of the whole staff. Brad is our go-to guy and everytime has made sure we know and understand the car we are buying, the numbers being crunched on the final price, and that he is available to answer any future questions at any time via phone or email, an option we’ve utilized a few times! Along with Brad, the managers, finance department, and service department have always shown the utmost professionalism and exemplified a solid team. Thank you to Lakeland VW and we look forward to buying our next 11 VWs from you guys down the road! More

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Jeff Havard was so helpful and understanding. I was nervous about going car shopping again, being a single woman, I have had terrible, degrading, experiences. At other places I have actually been I was nervous about going car shopping again, being a single woman, I have had terrible, degrading, experiences. At other places I have actually been ignored because I came in by myself. But not at Lakeland Volkswagen!! I was greeted right away, asked what I was looking for, etc. I was put into a beautiful lease Passat, shown all the in's and out's. Everything was up front and honest. A was a great pleasure dealing with Jeff. More

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Great experience! Our experience with Lakeland VW was second to none. All the dealership personnel was friendly, helpful and easy doing business with them. Our salesman Our experience with Lakeland VW was second to none. All the dealership personnel was friendly, helpful and easy doing business with them. Our salesman Brad Fraizer was very knowledgeable and was a pleasure working with him in purchasing our New Passat. I will recommend this dealership to anyone buying a car in the future. The service dealership is eager to help us if needed. They have a great staff and friendly employees to take care of you. More

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Not honest! At all!! I own a 2013 Passat tdi with 25k miles and was looking to trade it in for a GTI. I was told by the salesman that VW would buy back my vehicle at the v I own a 2013 Passat tdi with 25k miles and was looking to trade it in for a GTI. I was told by the salesman that VW would buy back my vehicle at the value it was prior to the scandal since it was on of the vehicles affected. He also told me that the dealership has no say in the value that VW would give me. After the dealership looked at my vehicle it was rated as in excellent condition. I went ahead and asked what they would give for the trade and they came back with 12k. So prior to the scandal (6 months earlier) I looked up the value of my car and it was 21k. So basically the dealership knows VW would buy back my vehicle at around 19k but they were trying to under cut me and rip me off. I left immediately while the salesman was trying to offer me $500 extra off. This dealership is a joke and tries to capitalize on tdi scandal. I will never go back to this dealership and I will never buy another VW! More

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General Manager's attitude was self serving I had gone to Lakeland VW to look at a Used car they had available, however after a test drive and further inspection I decided it wasn't the car for I had gone to Lakeland VW to look at a Used car they had available, however after a test drive and further inspection I decided it wasn't the car for me. The Salesperson, Thomas was amazing - very attentive to what I was looking for. Within a week he had called me back very excited to share the news on a vehicle that had come in. He had stated that the car would not be available to purchase or test drive for a couple days and spoke to his Manager about having someone interested in purchasing it once it was "released". Well, the next day, the car was sold and prior to it being available for sale. Thomas was very upset for me and I totally appreciated his call and apology. I decided to call the General Manager, Jeff Arthur, who was very rude. All he wanted to say is that he owes no one an apology for selling a vehicle. Even after I explained the situation, he kept cutting me off from my conversation. He told me that I should have put down a deposit. Had I known that's all I had to do to guarantee the car, I would have done so. The lack of communication was on the dealership's side - not mine. I was never told I had to do anything except wait for the phone call that the car was ready to be sold. THE MOST TERRIBLE CUSTOMER SERVICE EVER FROM JEFF ARTHUR!!! Not only is Thomas losing a customer and commission but I will make sure to tell my story to as many people as possible. Do NOT buy from the rude, arrogant General Manager. This dealership needs a lesson in Customer Service ASAP. More

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Great experience! They made it all so easy. No pressure just plenty of help and support. Never thought I would drive a VW but Jeff Arthur made it happen. Great vehicle! Thanks to all that helped. just plenty of help and support. Never thought I would drive a VW but Jeff Arthur made it happen. Great vehicle! Thanks to all that helped. More

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The sales representatives at this dealership were excellent! It was a no pressure environment with a friendly atmosphere. Once the sales team and I decide on a vehicle the financing was smooth and al excellent! It was a no pressure environment with a friendly atmosphere. Once the sales team and I decide on a vehicle the financing was smooth and all of my questions were answered. I can't thank this dealership enough for taking the hassle out of buying a new vehicle. More

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We had a great experience at Lakeland vw. Jared Miller and Jeff Arthur were very helpful and professional. WE are very happy with our new vw beetle.We will recommend Lakeland vw to our friends. We are hav and Jeff Arthur were very helpful and professional. WE are very happy with our new vw beetle.We will recommend Lakeland vw to our friends. We are having fun driving our new speedy vw. More

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