Jeff Burnett

A great salesman met us as soon as we drove up. The facility was very upper class, comfortable, and accommodating. Raul was so informative and helpful on answering our questions and understood our The facility was very upper class, comfortable, and accommodating. Raul was so informative and helpful on answering our questions and understood our needs. He was very relatable! More

by MARVAROACH Verified Customer Verified Customer

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It took 4 hours to purchase the car when it was picked out in advance and knew when I was coming back to purchase. Finance person was aggressive and rude. Concierge service was stressful and poorly exec out in advance and knew when I was coming back to purchase. Finance person was aggressive and rude. Concierge service was stressful and poorly executed. I was given a car on E, less than 60 miles to empty. I tried to coordinate return of my car around my appointments so I didn’t have to put gas into their loaner car. I was told a time that my car would be returned, then they just didn’t show up and stopped responding to messages and calls for hours. Then told me my car was on the way and it ended up being some kids with gas. I never asked for gas. When I finally got my car back, the leather protection splatter all over the back seat from poor application was not cleaned as requested. I had to order products and scrub it to remove it myself. Proper communication would have prevented all the stress and confusion from this. More

by PEBBLESOSU Verified Customer Verified Customer

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Great service from the beginning, middle and ending of sales process. Very professional with take care of the customer first and foremost always sales process. Very professional with take care of the customer first and foremost always More

by bobbiehouse84 Verified Customer Verified Customer

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Raquel Vazquez and Jeff Burnett took great care with the dealing with us and made the deal and purchasing process go smoothly. Great deal. dealing with us and made the deal and purchasing process go smoothly. Great deal. More

by glwhite743 Verified Customer Verified Customer

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I had one of the most disappointing car buying experiences I’ve ever dealt with, and I would strongly caution any out-of-town buyer to think twice before doing business with this dealership. Th experiences I’ve ever dealt with, and I would strongly caution any out-of-town buyer to think twice before doing business with this dealership. The sales process itself felt polished at first, but that quickly changed the moment the transaction was complete. What should have been an exciting purchase turned into frustration almost immediately. Within days of receiving the vehicle, serious issues surfaced that should have never made it past inspection. Instead of stepping up and taking ownership, the dealership’s response was minimal, dismissive, and frankly unacceptable for a luxury brand experience. What stands out the most is the complete drop-off in support after the sale. Once they had the deal closed, the urgency, communication, and willingness to help disappeared. There was no real effort to make things right, no sense of accountability, and no urgency to resolve the situation in a way that matched the level of investment made. If you are buying locally, you might have more leverage. But if you are purchasing from out of town, you are taking on significant risk. Based on my experience, once you leave with the vehicle, you are largely on your own. Don’t just take my word for it. Go read the BBB reviews, especially from other out-of-town buyers. There is a clear pattern of similar experiences, particularly around post-sale support and how issues are handled once the paperwork is signed. What should have been a great experience quickly turned into regret. The lack of effort, lack of ownership, and lack of follow-through completely soured what was supposed to be an exciting purchase. I would not recommend this dealership, especially if you are not local. More

by tlsmithjr Verified Customer Verified Customer

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I drove one, liked the ride but I wanted to explore more vehicles to make sure I knew what I wanted. Well, I circled back around to Genesis! I’m thankful I was able to get a ceres blue one and bran new at t vehicles to make sure I knew what I wanted. Well, I circled back around to Genesis! I’m thankful I was able to get a ceres blue one and bran new at that! I don’t see many of those. Malachi is a great young man. He saw me walking up to the door the first time, got off his cell phone and ask if he could help me. Now that’s a professional young man and it was his first day! He was wonderful to work with and very accommodating. I look forward to dealing with him the next few years. More

by bjritter Verified Customer Verified Customer

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The entire staff were very understanding, helpful and easy to work with. Sales and finance did an outstanding job! easy to work with. Sales and finance did an outstanding job! More

by rboisvert Verified Customer Verified Customer

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All three made the entire buying process very smooth and hassle-free. Would definitely buy from them again. hassle-free. Would definitely buy from them again. More

by jarrod.wise Verified Customer Verified Customer

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Great team who supported or buying process professionally and didn’t badger us. This is our second car with this team. Great group with an honest approach to helping customers. and didn’t badger us. This is our second car with this team. Great group with an honest approach to helping customers. More

by WGMOKC Verified Customer Verified Customer

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We really enjoyed our car shopping experience. Raquel was amazing and the best salesman we’ve dealt with after weeks of looking at different dealerships! She was very knowledgable when it came to Raquel was amazing and the best salesman we’ve dealt with after weeks of looking at different dealerships! She was very knowledgable when it came to all the little details about each specific car. She was very patient and supportive with me as well. She even made shopping on a cold chilly day bearable. She was a big reason on why I decided to go with Genesis! Ask for Raquel if you get the chance!!! More

by nikki nguyen brown Verified Customer Verified Customer

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