Jeff Daniels | Page 11

Excellent BMW Dealership Experience This is my second BMW purchase from West County BMW and I can not express the appreciation for the customer first service that was provided. The Servi This is my second BMW purchase from West County BMW and I can not express the appreciation for the customer first service that was provided. The Service Advisor Team has always been prompt and attentive to any question or needs. Jeff Daniels went above and beyond this past time assisting with a complex car issue leading to my purchase of a new BMW. From the car buying experience perspective, Veronica Tran was outstanding - professional, personable, knowledgeable, and highly efficient with the process. While getting a new car is always exciting, it is the dealer experience that keeps someone coming back...and nice touch with the red carpet, red bow, pictures, and chocolates upon car delivery!! More

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Everyone was helpful and friendly. Veronica answered all of our questions. They made sure everything was sanitized. They were a pleasure to work with! Thanks! of our questions. They made sure everything was sanitized. They were a pleasure to work with! Thanks! More

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Brandon Giganti was my sales professional. He made my car buying experience fun, fast, and easy. BMW of West St Louis is the best place to buy a new bmw in the St. Louis area. This was the 2nd car I pu car buying experience fun, fast, and easy. BMW of West St Louis is the best place to buy a new bmw in the St. Louis area. This was the 2nd car I purchased from Brandon and plan on coming back for any future purchases. More

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Rami and the team were very professional and courteous throughout the whole experience. Good job guys! Look forward to a continual relationship. BMW cars rock. throughout the whole experience. Good job guys! Look forward to a continual relationship. BMW cars rock. More

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A horrid Mercedes customer service event landed me at BMW of West St. Louis. Four cars in three years was not just because of the product, but more importantly to me, the customer service. Adam, Brent, Linz of West St. Louis. Four cars in three years was not just because of the product, but more importantly to me, the customer service. Adam, Brent, Linzie and the entire Management team have truly become family. More

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Recall Had a recall on my car, did not know it would take 2 days. Service Dept manager? Jeff helped make it a perfect transition. He gave me a loaner vehicle Had a recall on my car, did not know it would take 2 days. Service Dept manager? Jeff helped make it a perfect transition. He gave me a loaner vehicle, let me return it at a time that fit my work schedule and even personally showed me how to operate it since I had never driven a “push button” start. He was beyond polite and top notch in his customer care service. Very pleased and thankful, he needs a promotion! More

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Not what I expected. I called on a Friday morning to get my I3 worked on, and was surprised to be offered an appointment that afternoon! I live a hundred miles away and h I called on a Friday morning to get my I3 worked on, and was surprised to be offered an appointment that afternoon! I live a hundred miles away and happened to have the day off, so I took them up on it. When I arrived at 4:00 for my scheduled appointment, I found the service dept., which had a couple of closed glass garage doors and no hint of what to do. So I parked the car and walked up to the glass doors and waited, and eventually someone opened one for me. I went in and found the service manager. He then surprised me by telling me that they never work on "I" cars that late in the day, and who in the world would have made me an appointment so late? To his credit, he did round up a mechanic and they did diagnose my problem. I had to ask where the waiting room was. During the 40 minutes or so they worked on the car, I wandered around the showroom and admired the new cars. As a part of my job, I spend a lot of time in car dealerships, and I'm familiar with car salesman. Usually, someone comes out and greets me, offers to answer any questions, invites me to sit in the cars, makes small talk, etc. Not so at BMW of West St. Louis. I was totally ignored for the entire 40 minutes I was there. Not one salesman spoke to me. I guess they must have people lining up in St. Louis to buy their cars and they don't have to bother to work at it. Especially for a guy with a five-year-old BMW that is just out of warranty and in for it's first owner-paid-for service. You'd think I'd be a prime prospect! When they were finished with my car, an assistant came out and basically said "you have a faulty trunk latch we're ordering the part we'll call you when it comes in there's your car the keys are in the cupholder bye." Still holding my nearly empty Styrofoam coffee cup, I got in my car and left. I guess I'll be bringing it back sometime to get the new part installed, and see how they do then. It was totally unlike the treatment my wife got from Mercedes Benz of St. Louis with her first service. (Not where she bought the car, by the way). Although she was a stranger to them, she was treated like absolute royalty, and can hardly wait for her next service appointment! You only get one chance at a first impression... More

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Got a loaner car was in and out. Very friendly Everyone is very friendly and helpful. In and out Got everything I needed done without any issues. Was issued a loaner car so I didn't have to wait f Everyone is very friendly and helpful. In and out Got everything I needed done without any issues. Was issued a loaner car so I didn't have to wait for my car because of a recall on my car also. More

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Quality staff and service I have purchased 3 BMWs from them the last few years. Only dealer to offer a lifetime warranty on their BMWs. Linzie has always treated me like royal I have purchased 3 BMWs from them the last few years. Only dealer to offer a lifetime warranty on their BMWs. Linzie has always treated me like royalty. They don't have unrealistic expectations from their customers. Will continue to purchase BMWs from them. Service consistently comes through to fullfill my needs. More

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With new ownership, service is horrible!! I have purchased new tires, new wheels and/or 4 wheel alignments every year for 5 years and keep having the same issue every year. I do not believe I I have purchased new tires, new wheels and/or 4 wheel alignments every year for 5 years and keep having the same issue every year. I do not believe I received proper wheel alignments. After year three, I requested BMW do whatever was necessary for me to quit returning every year with this same issue. I was told again, new tires, new wheels and 4 wheel alignment. So I did. A year later, same issue! Replaced again!! This year, same issue!!!! This time I went somewhere else and found out Rear Shocks were my issue. Another wheel alignment, new tires, and this time rear shocks. Management had no compassion for these mishaps and told me there was absolutely nothing they could do about it. I think his name is Brandon. I have been a customer at West County BMW over 10 years and NOW service is horrible More

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