Jeff Davis | Page 9

Redemption Bad days and misunderstandings happen to all of us but the customer service redemption of this dealership is impeccable. They have me on a happiness h Bad days and misunderstandings happen to all of us but the customer service redemption of this dealership is impeccable. They have me on a happiness high. Very grateful for Jeff and Jeremy. Odometer Fraud. Patrick Titshaw tried to commit odometer fraud with my 2015 Smart Car Passion Coupe to evade honoring the four year 50,000 warranty. More

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Purchase of new SUV Highly professional, knowledgeable and personable staff. Beyond white glove service! I would give 10 stars if possible. David Nhan was always acce Highly professional, knowledgeable and personable staff. Beyond white glove service! I would give 10 stars if possible. David Nhan was always accessible with excellent rapport and not to mention extremely efficient! Umer went the extra mile to help us receive the car immediately and both Umer and David were very kind and considerate towards my young family! Fred is the most knowledgeable person I have met regarding Mercedes. Overall a great team and dealership! Do not think twice about going anywhere else! More

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Excellent Professionalism at Every Level. TO: Chip McCarty Mercedes Benz - Boston I want you to know that Louise and I are very appreciative of your gentlemanly style and executive skills TO: Chip McCarty Mercedes Benz - Boston I want you to know that Louise and I are very appreciative of your gentlemanly style and executive skills to help us work through all issues to a successful outcome ... the acquisition of a new Mercedes. In my 25 years of Mercedes Benz ownership, I believe this is the finest automobile I've ever driven. And ... by far, the best sales experience! FIVE STAR, hands down! Thank you kindly. May you enjoy bountiful Godwinks. SQuire (and Louise) Rushnell More

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Outstanding dealership Wonderful experience at Mercedes - Benz of Boston. The staff especially David, Chris, and Fred were exceptional. They took the time to answer my que Wonderful experience at Mercedes - Benz of Boston. The staff especially David, Chris, and Fred were exceptional. They took the time to answer my questions and made me feel very comfortable with the purchase of my new car. More

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Update! Great Customer Service! Updated review 2019 - I forgot to update my review after my bad experience. Everything was resolved by the GM (Jeff Davis). He was very helpful! Paul Updated review 2019 - I forgot to update my review after my bad experience. Everything was resolved by the GM (Jeff Davis). He was very helpful! Paul was also very nice and apologized for the bad experience! I did overacted but as you can understand if you were in my shoes after buying an expensive car and something this this happen... but I've since moved back to the West Coast and have recommend many of my good friends (from Boston area) to still come here because of the great experience provided after enduring the bad one!! ___ I have a 2018 C63S (coupe) and I made an appointment for July 5th first thing in the morning @ 7AM to get my rims refinished. The tech outside gave me the service consultant "Paul Arsenault". It was strange as I specifically asked for Matt (the other service consultant). Anyways, this guy was not friendly and the customer service provided from him was garbage. I get that it was the day after the 4th but nonetheless I pay for the premium service and I expect premium quality. He gave me a crappy loaner car. When I arrived, he didn't bother to greet me enthusiastically. It seemed like he did not want to work that day or something. In addition to these, he did not bother calling me to let me know when my car was finished. There was no update to the status of my car after I dropped it off with them since 7 AM. I had to call him at 1PM to follow up. When I arrived to pick up the car, I had to follow up with the service tech outside in the service area. I had to wait an extra 30 minutes for them to find my car and there was so much confusion because my car was apparently in another building. Paul never followed up with me when I came in to pick up the car. I basically went to the counter to pick up the receipt of work done and waited outside. There was 0 communications. It was such a bad experience but I let it go. I didn't want to deal with him. Anyways, the worse is yet to come... On Saturday morning, I decided to clean my wheels and I noticed the one of the rear rim in which they refinished had some sort of clear coat solution spilled on the black paint of my wheels (these are 20s AMG rims) and it stripped the paint. This is a brand new car and I barely drove it. This show to me that its obvious that Paul did not check the quality of the work before giving back my car. To think about it, I did actually see him leaving out in the back when I was waiting for my car when they were trying to find it. I brought the car back on Saturday and hopefully it will be refinished correctly and with quality by the end of business on Monday . It is a hassle to come back and forth when he could've just done it right the first time and verify before wasting my time and the dealership resources. I will provide a further update for the other service consultant (Mike) that I ended up working with on Saturday. He was somewhat helpful but that was because I spoke to the General Manager Jeff. I feel so far the only person that was helpful in resolving the entire situation is the GM Jeff. He was very accommodating and resolve the issue immediately. Honestly, when I brought the car back Saturday(7/7) morning, the service consultant Mike told me there is nothing he can do and told me to come back on Monday. I am glad I told Mike I want to speak with someone in upper management. As a result, the GM stepped up with a resolution to provided great customer service by giving me a loaner car and drop my C63S for them to work on first thing Monday morning. MB of Boston (service center) definitely needs this type of mentality and attitude. I really hope someone in upper management read this and retrain Paul for his lack of customer service. It is crucial for the business. Something like this can make the dealer loose money. I am a loyal customer here and have bought 2 cars from this dealer. I've also recommended my wife and friends to buy their cars here too. This was one of the worse experience I've ever had encountered at a Benz dealer and I wish no one has to encounter this. I will never deal with Paul ever again and will not recommend anyone to deal with him. Just think about this, if you were in my shoes - spending almost six figure on a new car and only to have someone messed it up even more when they tried to "refinished" your curbed wheels. Not only that but have to deal with such bad customer service. This is not the brand that Mercedes is all about. I am grateful the GM was there to resolve this today (7/7). I will update this post when I pick my car up on Monday. More

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GREAT TEAM WAS TERRIFIC AND WERE VERY RESPONSIVE TO MY NEEDS I WOULD BUY ALL MY MB CARS FROM THIS DEALERSHIP I LOVE MY NEW CAR TEAM WAS TERRIFIC AND WERE VERY RESPONSIVE TO MY NEEDS I WOULD BUY ALL MY MB CARS FROM THIS DEALERSHIP I LOVE MY NEW CAR More

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The best service in my life . The People are very nice, David was so kind to me with a lot of respect , They treated me very well from the beginning To the end. I am defini . The People are very nice, David was so kind to me with a lot of respect , They treated me very well from the beginning To the end. I am definitely recommend this dealer. More

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New car First and foremost Rob Tinkham was wonderful to work with, the purchase was seamless and informative with absolutely zero pressure. The car was deliv First and foremost Rob Tinkham was wonderful to work with, the purchase was seamless and informative with absolutely zero pressure. The car was delivered on time to my home and was perfect in every way..... I was even promised a “new car detail “ in the spring as the car was delivered on the winter streets!! Rob along with Jeff Davis are a fantastic team and the real reason why I do business and Herb chambers Cheers to them....... More

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Management is amazing Jeff Davis really takes care of the customer. He put me first and made sure i was well taken care of. I had several issues with my car and Jeff was Jeff Davis really takes care of the customer. He put me first and made sure i was well taken care of. I had several issues with my car and Jeff was there by my side the entire time working with me and also working with Mercedes Corporate. He handled all the issues and ensured everything was in my favor. He made the experience as easy as possible for me and also allowed me to use a loaner until all my concerns were remediated. I am very pleased and satisfied with the experience Jeff and his dealership has provided me. You don't find this type of service in many places. More

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Excellent Experience Max was by my side through both cars. My first 2017 E-class turned out to be a lemon and my 2nd one Max ensured i got the specs i needed in a car. H Max was by my side through both cars. My first 2017 E-class turned out to be a lemon and my 2nd one Max ensured i got the specs i needed in a car. His knowledge of the cars features and quick solid responses to my inquires were above expectations. He was always in constant communication with me letting me know the status of the car and the overall process. Additionally, he always made time for me when it was convenient for me and he ensured when i was there that i was well taken care of in the service department, ensuring i got the right type of rental with the right options and having my rental car washed, and providing me with snacks in the waiting area. More

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