Jeff Fields | Page 3

Jeff was a pleasure to work with! He took the time to explain everything to us when we bought our new truck. Really nice and easy going, and under no pressure. Anyone looking for a new vehicle I would re explain everything to us when we bought our new truck. Really nice and easy going, and under no pressure. Anyone looking for a new vehicle I would recommend Jeff!! More

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Had a great experience working with Jeff with the purchase of my new Ram 1500 Laramie. He was very personable and also knowledgeable with the truck options I was looking for. Thanks again Jeff for al purchase of my new Ram 1500 Laramie. He was very personable and also knowledgeable with the truck options I was looking for. Thanks again Jeff for all your help! More

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I have bought several vehicles as a single older female and this is a rare experience being treated with respect as something other than the little old lady. I was prepared for high pressure and questiona and this is a rare experience being treated with respect as something other than the little old lady. I was prepared for high pressure and questionable tactics designed to prey on me but I was gladly disappointed and it was replaced with satisfaction and confidence that I had chosen the right dealership.They strive for transparency and have met that goal. I dealt with Jeff Fields and was pleased with his knowledge of the product, ability to compare it to other products and explain why the one we were talking about was right for me. If he did not know something, he admitted it and made sure he found out and got back to me. He also made sure that I felt comfortable with being able to come back to the dealership for further instructions/guidance but also made sure I had available to me other resources and how to use them. I generally hate giving 5 out of 5 stars but in this case I am at a loss as to how they could have done better. YooHooo! More

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Worst decision of my car buying experience. Went in looking for a new or newly used dodge or jeep brand suv and they pointed me in the direction of a VW tiguan because they said the sale on the vehicle looking for a new or newly used dodge or jeep brand suv and they pointed me in the direction of a VW tiguan because they said the sale on the vehicle was much better than on the dodge or jeep brand. Then also said the resale value on the tiguan was far superior as well. So I took their advice and was a nightmare ever since. They have had my brand new vehicle in the shop longer than I expected had it in my possession. Twice they told me to continue driving it with the engine light on. Then I got a misfire code and didn't want to cause anymore damage to the engine or emissions so I took it back. They again told me to continue driving it until parts came available. I refused they gave me a rental vehicle and I worked directly with vwoa to get my tiguan replaced. They after several months they agreed to send me a 2021 to replace my 2020. So as I'm waiting for this vehicle to arrive I tried working with the dealership on a trade in wanting to go back to the dodge or jeep brand. They proceeded to tell me I have to take a loss on a vehicle that I haven't even taken ownership of and is still in the delivery process. So much for the resale value they bragged about huh. Also the car is poorly engineered very cheaply made in every aspect and apparently completely unreliable and now the dealership wants me to take a loss on a vehicle that hasn't even arrived at their dealership. I would suggest another dealership other than a boucher dealer. Also I chatted with their specialist about leaving a review with them and he asked if it was positive or not. I asked why that should matter and he said in order to proceed he needed to know. So their ratings on their website are from only positive reviews not as an overall review. I also had screen shot our conversation if anyone needs proof of that conversation. More

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I had a very good experience when I bought my Jetta. Everyone was patient and helpful. I was very impressed with how I was treated. Special thanks to JJ and Jeremy. Everyone was patient and helpful. I was very impressed with how I was treated. Special thanks to JJ and Jeremy. More

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After dealing with some bad business practices in the Chicago suburbs, we went to Frank Boucher and got a deal we were very happy with. The salesmen were honest about prices and knowledgeable about the v Chicago suburbs, we went to Frank Boucher and got a deal we were very happy with. The salesmen were honest about prices and knowledgeable about the vehicle we purchased. If you are looking for honesty and great business practices, we highly recommend trying Frank Boucher in Janesville! More

by ADASCD34 Verified Customer Verified Customer

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Jeff was a great salesman. Always made us feel we were the customer. He even offered to meet with us on his day off to do all the digital programming. Great guy. the customer. He even offered to meet with us on his day off to do all the digital programming. Great guy. More

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Jeffrey was great! Did not feel pressured to make a purchase and he was down to earth. 10/10 highly recommend if you are looking for a new car purchase and he was down to earth. 10/10 highly recommend if you are looking for a new car More

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Jeff was very knowledgeable about the the vehicle and he stayed with us long after closing time to make sure that we were happy with our new purchase! Would definitely recommend him to anyone looking for a stayed with us long after closing time to make sure that we were happy with our new purchase! Would definitely recommend him to anyone looking for a new or used vehicle. More

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Disappointed with the lack of follow up. From not sending the buyer’s order until five days after agreeing to the purchase, after you received my check from credit union fail to return my call until later th the buyer’s order until five days after agreeing to the purchase, after you received my check from credit union fail to return my call until later that night, Last week was told someone would call to credit back my down payment. Never received a call back until sales person called to see how my purchases was going. Finally Monday you called and said the money has been credited to my account. Checked account was not there called and was told it takes 2-3 days.jeff was great everything after that fell apart. More

by HRFDAMILLER Verified Customer Verified Customer

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