Jeff Huang

Major NUMEROUS and BIG PROBLEMS with vehicle that were concealed and not disclosed. Sales agent stated they perform a 90 point check of the car to make sure everything is in proper working order. After ha concealed and not disclosed. Sales agent stated they perform a 90 point check of the car to make sure everything is in proper working order. After having the car a couple of days I noticed issues with the brakes and a violent vibration when changing gears. I took the car to an independent repair shop and after they assessed the car they stated that all 4 wheels had virtually metal to metal brake pads. All 4 wheels urgently needed brake rotors, brake pads. All engine mounts were degraded and broken causing the violent vibrations and urgently needed replacing also the struts of the car needed replacing. I was advised not to drive the car until these serious issues were fixed. The car is UNSAFE to drive. I would like to know for the record what the Honolulu GMC and Cadillac 90 point check of the vehicle entails. The estimate to fix issues is $4,581.19! We called Honolulu GMC Cadillac 3 times and also reached out via email regarding these problems. No one has returned my call. Contemplating formal complaints. I will never buy another car from there and would advise others to do likewise. More

by SURFERGINGER Verified Customer Verified Customer

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Jennifer Inman is wonderful. Very easy to work with. Sometimes hard to reach by phone. but otherwise she is very pleasant. Very easy to work with. Sometimes hard to reach by phone. but otherwise she is very pleasant. More

by pikigolf Verified Customer Verified Customer

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Service and customer service was great. The refreshment was also great as well. Overall good experience. The refreshment was also great as well. Overall good experience. More

by ERNIE12 Verified Customer Verified Customer

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Very busy. Worked well considering it took 3 weeks to get my car parts. Hard to contact by phone Worked well considering it took 3 weeks to get my car parts. Hard to contact by phone More

by LPETE967 Verified Customer Verified Customer

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Great service, I will recommend my friends and family. Very friendly and courteous. Happy Holidays! Very friendly and courteous. Happy Holidays! More

by JARRETT3 Verified Customer Verified Customer

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I have waited 6 hours, they did not know the steps to take regarding an older vehicle passenger side airbag recall, Stating I would have to pay for a new dashboard if they cracked it while replacing a take regarding an older vehicle passenger side airbag recall, Stating I would have to pay for a new dashboard if they cracked it while replacing a recalled airbag. I called GM and got the steps for the service department on the procedure on how to proceed on the airbag replacement so that all parties involved would know before hand on who would be responsible for replacing the dashboard.( take pictures of the dash with the customer also taking pictures. If there is a preexisting crack the customer would be responsible. If there is no preexisting crack the dealership and GM would be responsible to replace the dashboard). Also the service department didn’t fix my check engine light due to a small evap leak. The mechanic said that a hose on the evap system was not connected and they reconnected the hose.However the Check engine light is back on again. The service department or specifically the mechanic should have been professional and did an evap smoke test or even a evap test using the diagnostic tool to determine the source of the small evap leak.The mechanic said “it’s probably the charcoal canister” without doing the tests to diagnose the issue. I am very disappointed in the professionalism of the mechanic and team work of the service department. My check engine light is still on and Im going to have to have a test done to find the exact issue and have it fixe… More

by 4weissmen Verified Customer Verified Customer

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Excellent experience. I Would buy here again and again. Friendly staff, knowledgeable and experienced crew. I Would buy here again and again. Friendly staff, knowledgeable and experienced crew. More

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I work for the department of defense and our government vehicle got towed there and sat in your shop for two weeks. I called like three or four times the service department. They never returned my call. I vehicle got towed there and sat in your shop for two weeks. I called like three or four times the service department. They never returned my call. I had to go in for them to answer me found out that the keys were just been sitting in the tow box for over a week with no action. It took another week for them to install a battery, which was the electrical issue of the vehicle. More

by Jackie.d.johnson10.civ Verified Customer Verified Customer

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Great service. Thank you. We were attended to very professionally. A warm welcoming staff. Much appreciated. Thank you. We were attended to very professionally. A warm welcoming staff. Much appreciated. More

by murillo.fabian Verified Customer Verified Customer

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Always a pleasure bringing my car in. Service department is always on point. I'd like to thank Jennifer I, Heather, Jennifer G, and Justin Ma for their excellent service. Service department is always on point. I'd like to thank Jennifer I, Heather, Jennifer G, and Justin Ma for their excellent service. More

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