Jeff Huang
Jeff Huang at Honolulu GMC Cadillac

Jeff Huang | Page 18

Service Advisor

Honolulu GMC Cadillac

2945 N Nimitz Hwy
Honolulu, HI 96819

Contact Me
3.9
198 Reviews

Old fashion, raised by my grandparents. Taught to be straight forward and take people concern seriously. Their life can be effected by my judgement and recommendations. If you want someone to give you straight forward answer without sugarcoating it. I am the person you talk to.

Dealership Experience

8 yrs, 6 mos

Industry Experience

31 yrs, 9 mos

Specialties & Trainings

Getting things DONE.

3.9

198 Reviews

Write a Review

198 Reviews of Jeff Huang

April 12, 2022

Dealership Rating
Employee Rating

Service unsat. Technicians failed to tighten lug nuts following tire rotation. Wheel nearly came off when I drove away. Returned to dealership where Technician apol More

by THOMPSONB012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Samantha Earl, Alan Edwards, Irene Nicholson

Apr 29, 2022

Honolulu GMC Cadillac responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 29, 2022

Dealership Rating
Employee Rating

Excellent customer service & satisfaction from both front Admin staff & techs, finding small deficiencies abs correcting More

by HINKLEGN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Samantha Earl, Alan Edwards, Irene Nicholson

Mar 31, 2022

Honolulu GMC Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 22, 2022

Dealership Rating
Employee Rating

Did not answer phone or return messages. Did not hold part as promised. Made my wife wait 4 hours. Very poor customer service! More

by RKMILLER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

February 15, 2022

Dealership Rating
Employee Rating

Outstanding service and support, keep up you excellent work. Everyone deserves recognition for going beyond normal responsibilities. More

by herberto.quintana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 15, 2022

Honolulu GMC Cadillac responded

Herberto, It's great to hear that Jeff was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Honolulu Buick GMC! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 31, 2022

Dealership Rating
Employee Rating

I wouldn’t recommend anyone else to buy a vehicle from here customer service was good upon buying a vehicle then after customer service was very poor. It’s wasn’t a pleasant experience at all. More

by PIMPOUT_CHICK69
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jon Palting, Jon hamic

Feb 18, 2022

Honolulu GMC Cadillac responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

January 25, 2022

Dealership Rating
Employee Rating

Service on Saturday was excellent. Staff very friendly and offered me a Lyft service. I knew how much the service would be. More

by johnfalcon33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Samantha Earl, Alan Edwards, Irene Nicholson

Jan 25, 2022

Honolulu GMC Cadillac responded

John, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 19, 2021

Dealership Rating
Employee Rating

Best experience ever. I found the truck I was looking for on their website. They quickly confirmed that it was available and set up and appointment for a test drive. We worked with Sasha, she was very profes More

by JAYMZ&MIKA
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kalai Mukawa, Juanita Ocampo , Samantha Earl, Alan Edwards, Theresa Karas, Sasha Mansaw, Irene Nicholson

Dec 20, 2021

Honolulu GMC Cadillac responded

Congratulations on your new vehicle! We are so glad that Sasha had the opportunity to work with you, and that she and our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

December 18, 2021

Dealership Rating
Employee Rating

I would not recommend dealer to friend or family. Currently having issues with purchased truck. More

by APOLINAR.PICHARDO
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Kalai Mukawa , Theresa Karas

Dec 23, 2021

Honolulu GMC Cadillac responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

Dec 28, 2021

APOLINAR.PICHARDO responded

Mr. Chilcoat, I would greatly appreciate a call so we can resolve this. It is very unfair that I purchase a new truck and have had it for a bit less then a month and been dealing with steering problems for 3 weeks now. Not to mention that since since I already purchased the truck, it is not a priority of your dealership to get it in to see what the problem is. It has already been in and within 30 minutes apparently the problem was corrected . Not even 20 minutes after I left it began having the issues again. Please feel free to contact me at anytime (915)790-8103 or apolinar.pichardo@yahoo.com. I have all the time in the world to get this problem taken care off.

December 13, 2021

Dealership Rating
Employee Rating

Amazing customer service with the Aloha spirit. Always explaining & informing you on your services details. More

by DEVOR24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Samantha Earl, Alan Edwards, Irene Nicholson

Dec 13, 2021

Honolulu GMC Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional service experience. We will share your comments with our service team, and we look forward to working with you again. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 04, 2021

Dealership Rating
Employee Rating

Receptionist was informed that my vehicle was blocked in and she was conversing with another employee in the parking lot after I told her I was in a rush. Moments later, I received a call from the service More

by Geri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Samantha Earl, Alan Edwards, Irene Nicholson

Nov 21, 2021

Honolulu GMC Cadillac responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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