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Jeff Kapp
Jeff Kapp at West Side Garage, INC.

Jeff Kapp

Service Consultant

West Side Garage, INC.

822 Broadway St
Berlin, WI 54923

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4.9
49 Reviews
4.9

49 Reviews

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49 Reviews of Jeff Kapp

December 23, 2025

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Employee Rating

A Very courteous crew, friendly explain things and get the job done in a timely matter. More

by suzabellkrueger@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Gene Heiderich

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Dec 23, 2025

West Side Garage, INC. responded

Thank you for your review, Suzabell! We appreciate your kind words about our courteous team and their efficiency. At West Side GM of Berlin, we strive to provide excellent service and it's great to hear that you had a positive experience. We look forward to assisting you again in the future! West Side GM Team (920) 361-5100

December 21, 2025

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Employee Rating

Jeff was friendly and he took care of me even though I was a couple of hours early. He was able to fit me in! Nice yo have a friendly staff member when you come in for service. Service with a smile. I li More

by Wmiller6464
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Service Time
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Recommend Dealer
Yes
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Dec 21, 2025

West Side Garage, INC. responded

Thank you for your wonderful review! We’re thrilled to hear that Jeff provided you with friendly and accommodating service at West Side GM of Berlin. Our team takes pride in ensuring a positive experience for our customers, and it’s great to know that you felt welcomed. We look forward to seeing you again for your next service! West Side GM Team (920) 361-5100

November 22, 2025

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Quick, Fast fix of a faulty tire valve. They were prompt and courteous. A+ service. More

by marie_fettig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Gene Heiderich

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Nov 23, 2025

West Side Garage, INC. responded

Thank you for your wonderful review, Marie! We're thrilled to hear that you received prompt and courteous service at West Side GM of Berlin. Our team is dedicated to providing A+ service, and we appreciate your kind words. We look forward to seeing you again! West Side GM Team (920) 361-5100

November 16, 2025

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Employee Rating

Prompt and straight forward with service for vehicles. Sales reps are nice to deal with here. More

by Seb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Schmidt

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Nov 16, 2025

West Side Garage, INC. responded

Thank you for your feedback! We appreciate your kind words about our service and sales team at West Side GM of Berlin. We're glad to hear you had a good experience and look forward to assisting you again in the future! West Side GM Team (920) 361-5100

November 02, 2025

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Great customer service and attention to customer questions. Appreciate this dealership's service department and back office. More

by wibrrs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 03, 2025

West Side Garage, INC. responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with our customer service and that our service department made a positive impression. At West Side GM of Berlin, we strive to provide the best for our customers, and your feedback is truly appreciated. We look forward to seeing you again soon! West Side GM Team (920) 361-5100

October 31, 2025

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Employee Rating

Have been going here for over 25 years. Excellent service and staff. Especially Jeff Kapp and Diane Grant. More

by pontopam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Gene Heiderich

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Nov 01, 2025

West Side Garage, INC. responded

Thank you for your review! We truly appreciate your loyalty to West Side GM of Berlin over the past 25 years. It's great to hear that you've had excellent service from our team, especially from Jeff and Diane. We look forward to serving you for many more years to come. West Side GM Team (920) 361-5100

October 30, 2025

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Employee Rating

West Side garage does a great job getting my vehicle in on time for oil changes, tire rotation, inspection. They get me in and out in a timely manner. More

by ronreetz58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 31, 2025

West Side Garage, INC. responded

Thank you for your review, Ron! We're happy to hear that you have consistently experienced timely service for your oil changes, tire rotations, and inspections at West Side GM of Berlin. Our team works hard to ensure your vehicle is taken care of efficiently. We look forward to seeing you again for your next service. West Side GM Team (920) 361-5100

October 27, 2025

Dealership Rating
Employee Rating

Great communication. Overall wonderful service. I appreciated the appointment reminder and when my truck was ready. More

by tlondowski
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kapp

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Oct 27, 2025

West Side Garage, INC. responded

Thank you for your review! We’re happy to hear you had a positive experience with our communication and service at West Side GM of Berlin. We appreciate your feedback and look forward to assisting you again. West Side GM Team (920) 361-5100

October 07, 2025

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Employee Rating

I've been going there for 4 years now and I've been really very Satisfied. Always on time and having the customer come first. Excellent service and Going the Extra mile. More

by jefri.scott5223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Gene Heiderich , Gene Heiderich

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Oct 07, 2025

jefri.scott5223 responded

I've been going there for years now and I've been really Satisfied. I always get my vehicles back on time. Ive noticed that Gene, my service writer puts the customer first,and goes the extra mile.

Oct 07, 2025

jefri.scott5223 responded

I've been going there for 4 years now, and I've been really very Satisfied. Always on time and having the customer come first. Excellent service and Going the extra mile.

October 07, 2025

Dealership Rating
Employee Rating

Service was accurate and friendly They were very knowledgeable. The only disappointment to me was i could not use my GM points as they were in my wife's name, yet both vehicles are on the same site More

by jjones0806.jj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Gene Heiderich

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Oct 08, 2025

West Side Garage, INC. responded

Thank you for your review! We’re glad to hear that you found our service accurate and friendly, and that our team was knowledgeable. We understand your concern regarding the GM points, and we appreciate your feedback on this matter. We hope to assist you again in the future at West Side GM of Berlin. Thank you for your support! West Side GM Team (920) 361-5100

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