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Jeff Kapp
Jeff Kapp at West Side Garage, INC.

Jeff Kapp

Service Consultant

West Side Garage, INC.

822 Broadway St
Berlin, WI 54923

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4.9
36 Reviews
4.9

36 Reviews

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36 Reviews of Jeff Kapp

September 12, 2025

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Employee Rating

Scheduling with Jeff was straightforward and easy. The vehicle service was completed in the time promised. West Side is the only dealership that I trust to take my vehicles to for service or maintenan More

by 37BURTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 13, 2025

West Side Garage, INC. responded

Thank you for your wonderful review! We're pleased to hear that scheduling with Jeff was straightforward and that your vehicle service was completed on time. It’s great to know that West Side GM of Berlin is your trusted dealership for service and maintenance. We look forward to assisting you again in the future! West Side GM Team (920) 361-5100

September 04, 2025

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Employee Rating

Great service and liked everyone I met very friendly Thank you George Zinth Oshkosh Wisconsin More

by georgezinth1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Gene Heiderich

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Sep 05, 2025

West Side Garage, INC. responded

Thank you, George! We appreciate your kind words about the service you received at West Side GM of Berlin. It’s great to hear that you found our team friendly and welcoming. We look forward to seeing you again in the future! West Side GM Team (920) 361-5100

August 28, 2025

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Employee Rating

Good service, great communication, reasonable prices, and help keeping my old car running. Thank you! More

by katyrae25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Gene Heiderich

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Aug 28, 2025

West Side Garage, INC. responded

Thank you for your wonderful feedback, Katy! We're thrilled to hear that you experienced good service and great communication with us at West Side GM of Berlin. We're always here to help keep your vehicle running smoothly. We appreciate your support and look forward to seeing you again soon! West Side GM Team (920) 361-5100

August 23, 2025

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Employee Rating

We are very pleased with the service completed on our 2024 Canyon GMC that included tire rotation, oil change and an earlier tweaking of the electronics. More

by rudywinther2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 23, 2025

West Side Garage, INC. responded

Thank you so much for your kind words, Rudy! We're delighted to hear that you are pleased with the service provided on your 2024 GMC Canyon. Our team at West Side GM of Berlin is dedicated to ensuring your vehicle runs smoothly, and we're glad we could assist you. We appreciate your feedback and look forward to seeing you again for your next service! West Side GM Team (920) 361-5100

August 19, 2025

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Employee Rating

They did a good job on my alignment. Got it in and out quickly. I will be using them in the future. More

by chewyerdmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Gene Heiderich

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Aug 19, 2025

West Side Garage, INC. responded

Thank you for your wonderful feedback! We're thrilled to hear that you were satisfied with the alignment service at West Side GM of Berlin and that we could get you in and out quickly. Our team appreciates your trust and looks forward to assisting you again in the future! West Side GM Team (920) 361-5100

August 19, 2025

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Employee Rating

Everyone was very helpful in solving our problem with our vehicle. We also received prompt service. We were treated very well and would recommend service center to family and friends. More

by janetgbohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Gene Heiderich

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Aug 20, 2025

West Side Garage, INC. responded

Thank you for your wonderful review, Janet! We’re happy to hear that our team at West Side GM of Berlin was able to assist you with your vehicle problem and provide prompt service. Your recommendation to family and friends means a lot to us. We look forward to serving you again in the future! West Side GM Team (920) 361-5100

August 11, 2025

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Employee Rating

It's a friendly atmosphere great people will go back again when I need something done More

by OTIS1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

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Aug 11, 2025

West Side Garage, INC. responded

Thank you for your feedback! We’re glad to hear that you enjoyed the friendly atmosphere and found our team at West Side GM of Berlin to be great. We look forward to welcoming you back for your future needs. West Side GM Team (920) 361-5100

August 03, 2025

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Employee Rating

They have a Great team of sales personnel that are willing to work with you to find the perfect ride! More

by marylouyerk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Stibb

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Aug 03, 2025

West Side Garage, INC. responded

Thank you for your kind words, Mary! We at West Side GM of Berlin are thrilled to hear that you had a positive experience with our sales team. We're dedicated to helping our customers find the perfect ride. We look forward to assisting you again in the future! West Side GM Team (920) 361-5100

August 02, 2025

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Employee Rating

Friendly and i got an appointment right away. It was not a long wait for the oil change and tire rotation. More

by BARB4BORN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Gene Heiderich

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Aug 03, 2025

West Side Garage, INC. responded

Thank you for your feedback! It's great to hear you had a friendly experience with us and that we were able to get you in promptly for your oil change and tire rotation. Your time is valuable, and we strive to make your visit as efficient as possible. If you have any further questions or need assistance in the future, please don't hesitate to contact us at West Side GM of Berlin. We look forward to seeing you again! West Side GM Team (920) 361-5100

July 29, 2025

Dealership Rating
Employee Rating

Gene and West side were very efficient and professional. They got the parts within a week of assessing the problem with my vehicle, and got it in for the repair. They did a great job and I will be servicing More

by mmckinnon24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Gene Heiderich

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Jul 29, 2025

West Side Garage, INC. responded

Thank you for your wonderful review! We appreciate your kind words about our efficiency and professionalism at West Side GM of Berlin. It's fantastic to hear that we quickly assessed the problem and got the parts in for your vehicle repair. We look forward to serving you again in the future! West Side GM Team (920) 361-5100

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