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Jeff Kapp
Jeff Kapp at West Side Garage, INC.

Jeff Kapp | Page 6

Service Consultant

West Side Garage, INC.

822 Broadway St
Berlin, WI 54923

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5.0
73 Reviews
5.0

73 Reviews

Write a Review

73 Reviews of Jeff Kapp

July 11, 2025

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Employee Rating

Prompt, courteous, always answers my questions. Disappointed that you no longer drop transmission pan and change gilter More

by newday72706
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Gene Heiderich

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Jul 12, 2025

West Side Garage, INC. responded

Thank you for your feedback! We're glad to hear that you found our team at West Side GM of Berlin to be prompt and courteous. We appreciate your comments regarding the transmission service approach and understand this may be disappointing. Please feel free to reach out to us directly if you have any further questions or concerns. We value your loyalty and look forward to serving you again! West Side GM Team (920) 361-5100

July 11, 2025

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Employee Rating

Greet the customers. Personable and go through the orders of work to be done and what needs attention prior to starting and after finishing they follow up with what work More

by hndbar
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 11, 2025

West Side Garage, INC. responded

Thank you! We appreciate your feedback about our team at West Side GM of Berlin. We strive to keep our customers informed about the work needed and ensure all details are covered before and after servicing your vehicle. We look forward to seeing you again soon. West Side GM Team (920) 361-5100

July 05, 2025

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Employee Rating

Very professional and got my vehicle taken care of and back on the road again. More

by toddchier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Gene Heiderich

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Jul 06, 2025

West Side Garage, INC. responded

Thank you for your feedback! We're glad to hear that you found our service professional and that we were able to get your vehicle back on the road. At West Side GM of Berlin, we strive to provide top-notch service to all our customers. We look forward to assisting you again in the future! West Side GM Team (920) 361-5100

July 01, 2025

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Employee Rating

They were able to diagnose my radio software issues and get me back on the road quickly. More

by augie_8
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Jul 02, 2025

West Side Garage, INC. responded

Thank you for your wonderful feedback! We're thrilled to hear that we were able to diagnose your radio software issues and get you back on the road quickly. At West Side GM of Berlin, we always strive to provide efficient service for our customers. We look forward to seeing you again soon! West Side GM Team (920) 361-5100

June 26, 2025

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Employee Rating

Dealt with westside for over 30 years and they always provided excellent service and friendly staff. More

by steveb14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

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Jun 26, 2025

West Side Garage, INC. responded

Thank you for your wonderful review, Steve! We truly appreciate your loyalty to West Side GM of Berlin over the past 30 years. It’s fantastic to hear that you consistently receive excellent service from our friendly staff. We look forward to serving you for many more years to come! West Side GM Team (920) 361-5100

June 25, 2025

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Employee Rating

Always a great experience coming here. Great place! Great service! Would highly recommend Westside garage. More

by mary.jansma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Gene Heiderich

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Jun 25, 2025

West Side Garage, INC. responded

Thank you so much, Mary, for your wonderful review! We're thrilled to hear that you consistently have a great experience at West Side GM of Berlin. Your recommendation means a lot to us. We look forward to welcoming you back next time! West Side GM Team (920) 361-5100

June 20, 2025

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Employee Rating

That team is one of the best teams around. Kapper you’re a turkey!! Thanks for all you guys do. More

by Kaleb
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Maldwin, Diane Simenson-Grant, Bob Hogan, Chris Schmidt, John Nixon, Gene Heiderich

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Jun 21, 2025

West Side Garage, INC. responded

Thank you for your wonderful review, Kaleb! We're thrilled to hear your kind words about our team at West Side GM of Berlin. We appreciate your support and are glad to provide you with great service. Don't hesitate to visit us again soon! West Side GM Team (920) 361-5100

June 20, 2025

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Employee Rating

Best gm dealer and service provider I’ve ever been to. They are clean, professional and don’t skip a beat. 10 / 10. A+ More

by Adam K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Stibb, Diane Simenson-Grant

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Jun 20, 2025

West Side Garage, INC. responded

Thank you, Adam! We truly appreciate your kind words about West Side GM of Berlin. It's fantastic to hear that you had such a positive experience with our clean and professional team. Your recommendation means a lot to us! We look forward to seeing you again soon! West Side GM Team (920) 361-5100

June 12, 2025

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Employee Rating

I owned my own repair shop for 10 years and always was upfront and honest. Of all shops I have been to, this is what I expect. I bought new from here because the salesman Jerimy found what I wanted. Broug More

by rbstreblow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Gene Heiderich

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Jun 12, 2025

West Side Garage, INC. responded

Thank you for your wonderful review! We truly appreciate your kind words about Jerimy and our team at West Side GM of Berlin. It's great to hear that you had a positive experience with your new vehicle and during your 500-mile check-up. It's always our goal to maintain a friendly and honest environment, and it's rewarding to know we met your expectations. We look forward to seeing you again and appreciate your support! West Side GM Team (920) 361-5100

June 06, 2025

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Employee Rating

Dealership always good. Takes too long when you call the service department for someone to pick up. Over 5 minutes More

by donnaprachel
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich , Jeremy stibb

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