Jeff Mattson | Page 4

I own a 2025 Kia Sorento Hybrid. We are very Pleased with the Car. We have Dealt with Mr. Dan Dingman the General Manager, who does an outstanding job with his customers, sales sta We are very Pleased with the Car. We have Dealt with Mr. Dan Dingman the General Manager, who does an outstanding job with his customers, sales staff, finance and service. We have been so pleased with the new facility and all that it provides for a wonderful car experience. Recently I had an accident where I ran over a metal object that punctured the battery, dislodged the exhaust system and caused undercarriage damage. I had my USAA insurance company tow the car to Luther Kia and from there I was directed to Mr. Jeffrey Mattson a Service Advisor. He took over and handled all the details of working with my claims adjuster and everything required to get the car back in working order. He kept me informed of all they were doing to get the parts ordered, a service time for competition and handling all the paperwork involved. I can only repeat what I've stated previously, the Service and Response to me as a customer has been Customer Outstanding. In the middle of dealing with my car issue they relocated from their old building into their new facility and from my perspective it was a seamless transition. The service and customer relations were outstanding in every way. You should be very pleased with all that Mr. Dingman and the staff at Luther KIA to provide the best experience possible for me and my family. Thank You for the opportunity to congratulate everyone for a Job well done. Scott P. Deming More

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CONSISTENT great service. Punctual. Courteous professional staff. For these reasons I am a repeat customer. Also the new facility is outstanding. Punctual. Courteous professional staff. For these reasons I am a repeat customer. Also the new facility is outstanding. More

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Jeff was absolutely amazing to work with. Great over the phone, better in person. Glad I choose this dealership. Great over the phone, better in person. Glad I choose this dealership. More

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Jeff was helpful as always and took excellent care of me and my car problems. and my car problems. More

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Schedule process was easy, got slot within week. At dealership service, my advisor Jeff was exceptional, he knows exactly a customer needs to know from car service prospective. It was my first visit At dealership service, my advisor Jeff was exceptional, he knows exactly a customer needs to know from car service prospective. It was my first visit and never occurred to me at once that I am left alone at any stage. It was around an hour and got car back with oil change and pre full regular inspection. I had maintenance insurance on my car and Jeff took care everything from insurance claim prospective. I just gave him insurance company phone number and he explained well to me by showing what my insurance is covering. He is very kind, knowledgeable and respectful individual an always ready to help and support More

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I did not have an appointment. My power steering hose was leaking. I stopped by the dealership. I was desperate. Even though I did not have an appointment, Mr. Mattson accepted My power steering hose was leaking. I stopped by the dealership. I was desperate. Even though I did not have an appointment, Mr. Mattson accepted my car. I explained the problem. Mr. Mattson offered to look at my car. Mr. Mattson is a perfect human being, and a superb service adviser. He said that this could be a $600 repair, and he added," let's see what we can do". He looked at my car and called upon a technician. The technician's name is Mr. Tristan. He started looking at my car. While I was talking with Mr. Mattson, the technician returned and said," the problem is fixed". I could not believe it. My leaking hose was fixed. In addition, Mr. Mattson did not charge me. Mr. Mattson and Tristan are great human beings and really knowledgeable. I can only say, "Mr. Mattson, thank you, and Mr. Tristan, thank you." Thanks to Kia of Bloomington. More

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It's just been a blessing to feel like they care. It's refreshing and professional and I didn't feel pressured or disrespected. The service department was kind and understanding. I called 5 Kia's and It's refreshing and professional and I didn't feel pressured or disrespected. The service department was kind and understanding. I called 5 Kia's and drove an hour and a half because they answered all my questions and I just felt safe to work with them and I could trust they were intelligent and straightforward... More

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You guys did a very good job on my car and the service guy was awesome. guy was awesome. More

by kelmlinda Verified Customer Verified Customer

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We like this location. The people are very nice to deal with and quick service. The people are very nice to deal with and quick service. More

by JRGNONTI Verified Customer Verified Customer

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They contacted insurance for us, and kept us updated on the process and progress of repair. the process and progress of repair. More

by BIRKX001 Verified Customer Verified Customer

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