Jeff Meyer

Tim's Truck Capital & Auto Sales, Inc. responded

We take concerns like this very seriously, and I want to address a few things directly. First, we would never dismiss a customer’s concerns or “rub anything in anyone’s face.” That is not how we operate, and it certainly does not reflect our values as a company. If a vehicle has been in for multiple repairs, there would be detailed documentation of every visit, what was diagnosed, what was covered under warranty, and what was not. Warranty coverage decisions are made based on the contract terms and the warranty provider’s guidelines — not arbitrarily. At this time, we still do not have enough information publicly to identify the vehicle or review the service history. I would genuinely like the opportunity to pull the file, review everything thoroughly, and have a direct conversation to see what can be done. Please contact me directly at the dealership and ask for Sean, or send a private message with your full name and vehicle information so I can personally look into this. Our goal is always resolution, not conflict. — Sean McIntyre Tim’s Truck Capital & Auto Sales, Inc.

Tim's Truck Capital & Auto Sales, Inc. responded

Matt, I understand your frustration and I appreciate you sharing your experience. We did offer to split the cost of one tire as a goodwill gesture, but I can see how this situation has left you feeling disappointed. That’s not the standard we aim for. I would like the opportunity to personally review everything and see if we can come to a better resolution. Please reach out to me directly at seanm@timstruckcapital.com so we can discuss this one-on-one and work toward making it right. We truly value your business and the chance to improve your experience. — Sean McIntyre Tim’s Truck Capital & Auto Sales, Inc.

Tim's Truck Capital & Auto Sales, Inc. responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Tim's Truck Capital & Auto Sales, Inc..

Tim's Truck Capital & Auto Sales, Inc. responded

Bill, thank you for your feedback. We’re truly sorry to hear that your experience with the warranty coverage didn’t meet your expectations. We always strive to be transparent with what our protection plans cover, and we know how frustrating it can be when a claim doesn’t go the way you hoped. That said, these warranties have saved many of our customers thousands of dollars on repairs for major components like engines and transmissions—repairs that often wouldn’t be affordable out of pocket. We absolutely take customer concerns seriously and continuously evaluate who we partner with. If you're open to it, we’d appreciate the opportunity to revisit your claim and see if there’s anything more we can do to help. Please reach out to us directly, or let us know the best way to contact you. Sean McIntyre Sales Manager seanm@timstruckcapital.com

Tim's Truck Capital & Auto Sales, Inc. responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

Tim's Truck Capital & Auto Sales, Inc. responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Tim's Truck Capital & Auto Sales, Inc. to be a positive one. Please don't hesitate to reach out if you need anything else.

Tim's Truck Capital & Auto Sales, Inc. responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Tim's Truck Capital & Auto Sales, Inc. to be a positive one. Please don't hesitate to reach out if you need anything else.

Tim's Truck Capital & Auto Sales, Inc. responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Tim's Truck Capital & Auto Sales, Inc. to be a positive one. Please don't hesitate to reach out if you need anything else.

Tim's Truck Capital & Auto Sales, Inc. responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Tim's Truck Capital & Auto Sales, Inc.!

Tim's Truck Capital & Auto Sales, Inc. responded

Thank you so much, Jessica, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Tim's Truck Capital & Auto Sales, Inc. to be a positive one. Please don't hesitate to reach out if you need anything else.