"Feel like I could've been treated a little better... It..."
- Sean Araya Verified Customer
Feel like I could've been treated a little better... It is my first car purchase felt as though my car should've been cleaned inside/out especially leaving a $500 deposit to hold it (had the time to do so over the weekend). Also was handed the keys with only a quarter tank of gas 😒. Realize I'm not buying their most valuable vehicles and probably had to do a little extra work getting the loan for me but felt unimportant...
Update: Sent an apology email but didn't offer anything in compensation. Also two weeks later I find out they had the wrong address on all my paperwork, good thing I noticed it and called the lending bank and dealership to correct it.
Thank you for your review! We are glad to have assist you and making things as simple as possible. Please let us know if we can provide any further assistance. We look forward to working with you in the future!
August 07, 2020
"We had a great experience at this dealership. We had made..."
We had a great experience at this dealership. We had made contact and they followed through. Midstream we asked about a different model and they had it ready for us to test drive when we arrived.
Thank you for your 5-Star rating! We appreciate the opportunity to serve you and we are thankful that you chose us. Thank you for allowing Jeff Miller and our team to assist you. Thank you for your business!
May 26, 2020
"Sasha Pask started is off on a voyage to get a Tacoma...."
Sasha Pask started is off on a voyage to get a Tacoma. She was helpful in getting everything in line and explaining the different versions of the truck.
Jeff Miller then took over and it was a painless trade in and purchase of our 2020 Tacoma. It did not come with the floor mats but Jeff and his manager decided to get them for us at no cost and we picked them up a couple days later.
One big thing to us was that the color they had in stock was nice, but not exactly what we were looking for. They located the color we wanted and brought it into the dealership before we got there for the test drive.
I would highly recommend Gates to anyone looking to purchase a vehicle.
Thank you for your great feedback and positive note! We are glad to hear you found the right Tacoma in the right color and we are glad to have helped make it happen. Thank you for allowing us to assist you and earn your business. If we can assist you further then please let us know. Thanks for choosing Gates!
April 14, 2020
"Gates needs to do a much better job at social distancing..."
- CKERANEN0 Verified Customer
Gates needs to do a much better job at social distancing and sanitizing. Did not feel safe there. I will wait to go back. Ugh.
"Jeff was very helpful with finding 2 vehicles for us. He..."
Jeff was very helpful with finding 2 vehicles for us. He was interested in what exactly we were looking for, kept us in mind, and let us know right away when the car and truck that we wanted came in. Very patient with us. Super friendly. We would definitely use him again.
"The sales person was great. The finance manager I dont..."
- CHAREA.HEFLIN Verified Customer
The sales person was great. The finance manager I dont think explained everything as well as he could have. I think he rushed through it and didn't allow time for me to read it all. It was like he just wanted the documents signed, and I felt like I couldnt ask questions. I had to ask a few times what the documents were. He gave me quick answers as if that would explain what I was signing. I felt like I needed a lawyer with me.
The documents are legal and should be explained in full so the customer has no questions in the end.
Thank you for your feedback about your experience! We appreciate you taking the time to let us know how we can improve. We will continue improving so we can make more customers feel at home with Gates. Thank you for your business and thank you for choosing Gates!
September 01, 2019
- Arokop Verified Customer
The salesman I worked with was very professional but a tad ugly. That’s okay though cause his useful knowledge of the vehicle helped me make a confident purchase with a very transparent and seamless process during my experience at Gates Toyota. Very happy with the overall experience and plan to be a life long customer from sales to the service department.
Thank you for your positive feedback about your experience here with us! Thank you for choosing Gates!
May 27, 2019
"Customer service "
- LASHONDA.KIRKENDOLL Verified Customer
Good customer service, polite. Vehicle was done in a timely manner. Anything that had to be replace or changed it was brought to my attention for better running vehicle.I always recommend people to come to this Gates. A lot more friendlier and respectful!
Sasha Pask contacted me right away about my internet inquiry and was welcoming and delightful when I arrived at the dealership. I was paired with Jeff Miller in sales who was equally as welcoming and delightful to work with. I didn't go in expecting to drive away with a new car. To wrap up the deal Paris Dickinson in finance was super nice and accommodating and got me in and out as quickly as possible. I would recommend this store to anyone looking for a great deal and great service!! I do refer and will do so with this dealership.
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