"Feel like I could've been treated a little better... It..."
- Sean Araya Verified Customer
Feel like I could've been treated a little better... It is my first car purchase felt as though my car should've been cleaned inside/out especially leaving a $500 deposit to hold it (had the time to do so over the weekend). Also was handed the keys with only a quarter tank of gas 😒. Realize I'm not buying their most valuable vehicles and probably had to do a little extra work getting the loan for me but felt unimportant...
Update: Sent an apology email but didn't offer anything in compensation. Also two weeks later I find out they had the wrong address on all my paperwork, good thing I noticed it and called the lending bank and dealership to correct it.
"I had been looking for a used Toyota Tundra for quite..."
- GPBUCKMAN2003 Verified Customer
I had been looking for a used Toyota Tundra for quite awhile when I seen one online at Gates Toyota that interested me. The last two vehicles I purchased were at Gates Toyota and have been nothing but phenomenal. I appreciated the way I was treated the last two times and I felt confident if it was on their used car lot it was worth the drive to check it out.
I just want to give a shout out and thanks to Delia the internet specialist and Mike McNally who took care of me through the process of purchasing the truck and Jason in the finance department. Thank you.
"Overall a good leasing experience with Gates. Brandon,..."
- JRZWICKL Verified Customer
Overall a good leasing experience with Gates. Brandon, the salesman, was great! I do wish they would be more transparent about all available factory rebates on vehicles. There was some fuzzy math on their offer numbers. There also were a couple of undisclosed items, that appeared on the lease at the time of signing that the small print on their website said there were no charges for - just watch your finances at this dealership. Otherwise service is good and staff is pleasant enough.
"Everyone I dealt with when leasing my new Rav4 was super..."
- melissaheine2017 Verified Customer
Everyone I dealt with when leasing my new Rav4 was super friendly and helpful. They worked with me to get the features I wanted and the price range I needed. Any questions I had someone was always there to answer them. When I came in on my sales rep Mike’s day off, Trent stepped up and helped go through all the features of my new car without hesitation even though it wasn’t his sale. Would definitely recommend Gates Toyota.
"I was pleased with the service I received from Trent..."
- MARIANNEPEREGRINE Verified Customer
I was pleased with the service I received from Trent Purchasing or leasing a new vehicle is stressful and I knew what I wanted and did not feel at all pressured I believe I got a fair deal and appreciated the fact that I did not have to go through a lot of hassle to get it!
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