Jeff Owens

Customer service sucks. They do not communicate well with customers. My car was given back to me with stains in the paint. Lastly, they kept my car almost a month. They do not communicate well with customers. My car was given back to me with stains in the paint. Lastly, they kept my car almost a month. More

by DLAINA.D.SAMPSON Verified Customer Verified Customer

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Decent service. Everyone was very nice. I just wish they would have communicated an expected time for my vehicle to be ready since it was dropped off on the mornin Everyone was very nice. I just wish they would have communicated an expected time for my vehicle to be ready since it was dropped off on the morning. More

by sel Verified Customer Verified Customer

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Service department was beautiful! Love the upgrade! New personnel are awesome! The service deparment was friendly and helpful Love the upgrade! New personnel are awesome! The service deparment was friendly and helpful More

by stacywoods39 Verified Customer Verified Customer

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Well, I just got the truck back so so far so good we have to change the rotors and the brakes. We’ll see when we return it so far so good. Hopefully wants to work is done. The inspection can be clear. to change the rotors and the brakes. We’ll see when we return it so far so good. Hopefully wants to work is done. The inspection can be clear. More

by BCHAM092 Verified Customer Verified Customer

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Greenbrier Kia is the best! I called to schedule an oil change. They answered the phone and was able to get me in the very next day. Also gave me multiple options over the cours I called to schedule an oil change. They answered the phone and was able to get me in the very next day. Also gave me multiple options over the course of the next week. When I arrived, everybody was super friendly. I was in and out in 20 minutes. I was so amazed because I have been dealing with the VA Beach Kia for four years and never once have I gotten an oil change and been in and out in 20 minutes. I have to leave my car there all day. Trying to schedule an appointment is a nightmare no one ever answers the phone or calls you back. Even though Greenbrier is 15 minutes further I do not mind at all to make the drive. Keep up the good work. ! More

by AKARMIKEL80 Verified Customer Verified Customer

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This dealership had not started working on my vehicle, four hours after the time of my appointment. I asked for updates and was met with inaccurate ones being told my car would be the next up, however an four hours after the time of my appointment. I asked for updates and was met with inaccurate ones being told my car would be the next up, however an hour later I was still waiting behind another car. Poor customer service. More

by JAZMYNEWARD Verified Customer Verified Customer

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Great service great people they always do a great job always on time last work I had done was a flat tire repair and they did not charge me always on time last work I had done was a flat tire repair and they did not charge me More

by SM9120 Verified Customer Verified Customer

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Did absolutely NOTHING to fix my truck & i paid too much money . Your workers are lazy & very unprofessional . I wouldn’t recommend yall to a blind person. money . Your workers are lazy & very unprofessional . I wouldn’t recommend yall to a blind person. More

by SHERRELL_BELL36 Verified Customer Verified Customer

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The service technicians need to be more respective of the customers vehicles. They make them dirty and greasy and don’t cleans up or take the time to make sure the job is done well !! customers vehicles. They make them dirty and greasy and don’t cleans up or take the time to make sure the job is done well !! More

by SYLVIAAF Verified Customer Verified Customer

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Typically good service. Last service was sub-standard to previous service. I consider it as an anomaly Last service was sub-standard to previous service. I consider it as an anomaly More

by greg4andersons Verified Customer Verified Customer

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