Jeff Pierce
Jeff Pierce at Ray Seraphin Ford

Jeff Pierce | Page 2

Warranty Admin

Ray Seraphin Ford

100 Windsor Ave
Rockville, CT 06066

4.2
27 Reviews
4.2

27 Reviews

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27 Reviews of Jeff Pierce

August 05, 2026

Dealership Rating
Employee Rating

Dealership was very unorganized. Brought my car in for the first time to service, no telling where to enter the building, then told to wait upstairs. NO Sign to say what door out of More

by Maddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 06, 2026

Ray Seraphin Ford responded

Maddie, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

August 03, 2026

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Employee Rating

I didn't wait long and they did a great job on my oil change. More

by sherri_lamb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 03, 2026

Ray Seraphin Ford responded

It’s great to hear Bruce and our team got your Ford Bronco Sport back on the road quickly with a quality oil change. Thanks for the 5-star rating! Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

July 29, 2026

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Employee Rating

Crew is absolutely great. No complaints on my end. Made my decision very very easy More

by JOSHLAFRANCE91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 29, 2026

Ray Seraphin Ford responded

We’re thrilled our crew could make the service process so straightforward. Thank you for trusting us with your Ford EcoSport. We look forward to assisting you again. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

July 20, 2026

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Employee Rating

I am very pleased with the service I receive from Ray Seraphin Ford. When having service performed I am always kept informed as to the progress of my vehicle's service, their estimated time to complete i More

by dj1ct1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 20, 2026

Ray Seraphin Ford responded

We’re thrilled to hear our team kept you informed throughout your Ford’s service and provided accurate completion estimates. Thank you for choosing us again; your loyalty means a lot and we’re glad you’ve enjoyed a problem-free experience. We look forward to assisting you on your next visit. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

July 17, 2026

Dealership Rating
Employee Rating

I have issues with my radio that I showed the tech but he didn't remember. I brought my vehicle to be repaired with no success the last time it was dropped off the night before. They didn't even look at it T More

by jneljacques
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bruce A. Ensign Jr, Celina Brijmonah , Service manager. Tech. Dealership supervisor responsible for the whole business

Jul 17, 2026

jneljacques responded

I brought my truck in at least four times and never got my repair done. The 4th time they didn’t even look at it the technician told me “what’s the use “ the service manager told me to never come back after an argument about repairing my truck the dealership manager wasn’t any help at all

Jul 17, 2026

jneljacques responded

I brought my truck in at least four times it never got fixed I called ford customer service and spoke with a guy in the technical department. He gave me a file number to give to the service manager. When making the appointment i requested having this information given to the service manager and asked to have him contact this person and make sure that he is available when my truck gets serviced. He then should contact this so that he can walk them through the process. This was ignored. So now I am no better off than when I started

Jul 17, 2026

jneljacques responded

No satisfaction at all. Only frustration

Aug 05, 2026

jneljacques responded

I got a response from the business manager at the dealer. When I called back they said they didn’t have a business manager

July 17, 2026

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Employee Rating

I trust this dealership from the various interactions over the years. They do good job and have friendly service. It’s tough sometimes to schedule maintenance appointments. More

by HH
Service Price Transparency
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Recommend Dealer
Yes
Jul 19, 2026

Ray Seraphin Ford responded

Thanks for sharing about your experience with Ray Seraphin Ford. We appreciate your business and hope to see you again soon! Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

July 06, 2026

Dealership Rating
Employee Rating

I have been dealing with Seraphin Ford for almost 40 years, and with Bruce Ensign for 34 of those years. During that period Bruce has gone out of his way to make sure my service needs have been met. Esp More

by WILLIAM.P.LAVERNOICH
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jul 06, 2026

Ray Seraphin Ford responded

Thank you for trusting us with your Ford F-150 for nearly four decades. It’s wonderful to know Bruce has consistently gone above and beyond, especially in solving unique challenges over the past year. We look forward to continuing to support you and your family with any future service needs. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

June 23, 2026

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Great professional people. Guy and Bruce are driven to get my vehicle serviced and on time. More

by rickclapp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 23, 2026

Ray Seraphin Ford responded

We appreciate your kind words about our team’s professionalism and timeliness. It’s great to hear Bruce helped get your Ford F-150 serviced and back on the road promptly. Thank you for trusting us with your service needs. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

June 19, 2026

Dealership Rating
Employee Rating

Courteous and ready to work with the customer to resolve any issues that unexparrive arrise. More

by DRUMSLOUD
Recommend Dealer
Yes

Other Employees Tagged: Jeff Pierce

Jun 19, 2026

Ray Seraphin Ford responded

We’re glad to hear our team was courteous and proactive in resolving any unexpected issues. Jeff and our service specialists are dedicated to maintaining your Ford Escape’s performance. We look forward to assisting you again whenever you need us. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

May 26, 2026

Dealership Rating
Employee Rating

My sunroof still isn’t fixed after three visits. Parts delay no technician poor communication More

by dianebythesea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bruce A. Ensign Jr, Celina Brijmonah , Ashley Lesniak

May 30, 2026

Ray Seraphin Ford responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

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