Jeff Principio | Page 36

Very poor customer service. Horrible wait time. Was left for hours sitting while other customers were seen before me. When I inquired was told told your salesperson. I did to no avail. Told my sales person for hours sitting while other customers were seen before me. When I inquired was told told your salesperson. I did to no avail. Told my sales person about cigarette smell cheap air fresheners were placed. Smell did not leave. Bought the care back left sitting for hours again. Loud toxic smelling air freshener placed and the same smelly air fresheners I removed before were replaced. A simple solution could have resolved the cigarette smoke....change the cabin filter and clean the inside lining. As for the customer service you can’t fix morals , values, and biases!!!!!! More

by PJOYAMIR Verified Customer Verified Customer

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From the first time we came in Steve Nedanovski was awesome. Very informative and explained everything about the truck and he was wonderful through the whole process. awesome. Very informative and explained everything about the truck and he was wonderful through the whole process. More

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Steve was a great help getting me the deal that was good for everyone Thanks Steve and everyone involved Love the Equinox Thanks Mike Siebeck for everyone Thanks Steve and everyone involved Love the Equinox Thanks Mike Siebeck More

by MSIEBECK Verified Customer Verified Customer

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Stasek Chevy had the exact vehicle that we wanted, and were very prompt, helpful, and accommodating throughout the process. Our salesman was Frank with us about price and all of our questions which we app were very prompt, helpful, and accommodating throughout the process. Our salesman was Frank with us about price and all of our questions which we appreciated! More

by MZABAN Verified Customer Verified Customer

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I have been buying cars from Bill Stasek for 38 years. The dealership is amazing. Kurt is an excellent sales man. He really knows the ins and outs of the cars. Jeff makes the financing process easy. I jus The dealership is amazing. Kurt is an excellent sales man. He really knows the ins and outs of the cars. Jeff makes the financing process easy. I just love Chevy vehicles. More

by lardnercheryl Verified Customer Verified Customer

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We just wanted to take the time out to let you know how great a person and sale professional Steve Nedanovski has been to my husband and I. We came into Bill Stasek Chevrolet with a bit of apprehension and great a person and sale professional Steve Nedanovski has been to my husband and I. We came into Bill Stasek Chevrolet with a bit of apprehension and uneasiness. I hate car dealerships as I have had bad experiences with salespersons trying to manipulate me and finagle me into a deal that was not meeting my needs. At times I was told I did not have a choice on what I wanted, even with walking in the door with my own financing. On the day of our visit to Stasek Chevrolet, the weather was cold, snowy, and just a miserable day. So needless to say, this didn’t help our mood. But we knew it was time for us to purchase a second vehicle. Steve met us at the door. He greeted us with kind words and asked if we had an appointment. We told him no and he said, “Ok, I just didn’t want to take someone else’s customer”. We told him we had been prequalified through Capital One. He took the prequalification letter and led us to his desk. From the moment we sat down, Steve did his best to make sure we were comfortable, offering water or coffee. The more we spoke to Steve, the more we became at ease. I verbalized to him my feelings about car dealerships. He told me he could tell that I was uneasy when we walked in. We were happy to learn that the vehicle we were interested in was still available. We were surprised because we were ready for the “bait and switch”, but this was not the case. The test drive was great, and Steve gave us all the information about the 2020 Equinox during the drive. When we got back into his desk, the preliminary paperwork was done without complications. What was even better was that he let us know that the financing would be through GM at a better rate than Capital One. He told us “Congratulations” and my husband rang the gong. He then led us through the dealership to the different departments from financing, the cashiers, the service area, and the body shop. At each of these stops, we were given small tokens of appreciation. As we sat in the waiting area to finalize the deal, he periodically came to check on us and even took us back to the vehicle to point out more features of the car and familiarize us with the OnStar system. The weather was getting worse and Steve told us he would bring the car inside the service area out of the snow and get the plates put on and make sure the car was ready. Although the wait for finalizing the deal was a long one (over an hour), Steve was still available and kept checking with financing to see when they were ready. At the conclusion of the deal, he led us to the vehicle and let us know to please contact him for anything we may have questions or concerns about. I know there is a satisfaction survey to be done about our experience, but I felt the need to write a letter to let you know that you have a wonderful salesperson in Steve and the people at Stasek Chevrolet are a great team. I purchased an Equinox at another dealership a few years ago, but I must say that I will be bringing my future business to Steve and Bill Stasek Chevrolet. Thanks again, you have changed our perspective on car dealerships!! Best Regards, Cheryl and Tyrone Davis New owners of a 2020 Chevy Equinox More

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Matt was wonderful to work with. Everything was stress free and appreciate how personable he was through the whole process. Loved dealing with the whole Stasek Team, and would highly recommend! free and appreciate how personable he was through the whole process. Loved dealing with the whole Stasek Team, and would highly recommend! More

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Great sales and customer service. Would buy from them again. Took the time to explain all our options. Suggest you buy from this dealer - have nice selection again. Took the time to explain all our options. Suggest you buy from this dealer - have nice selection More

by alpisha Verified Customer Verified Customer

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Buying experience was exceptional. Hans is excellent sales associate. Vehicle pricing was better than the other local dealers. It was not a high pressure sale. sales associate. Vehicle pricing was better than the other local dealers. It was not a high pressure sale. More

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Hans was great, very patient and thorough. After being turned down by multiple dealership, Stasek Chevy, was able to find me a safe and reliable car. Thank you! Will recommend turned down by multiple dealership, Stasek Chevy, was able to find me a safe and reliable car. Thank you! Will recommend More

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