Jeff Searcy
Jeff Searcy at Honda of Ames

Jeff Searcy | Page 8

service manager

Honda of Ames

220 Kitty Hawk Dr
Ames, IA 50010

Contact Me
not yet
rated
206 Reviews

Dealership Experience

19 yrs, 1 mo

Industry Experience

19 yrs, 1 mo

Languages Spoken

English English

not yet
rated

206 Reviews

Write a Review

206 Reviews of Jeff Searcy

October 10, 2022

Dealership Rating
Employee Rating

Quality and prompt service department that is great to use. Been using for years and plan to continue. More

by PJSCHWAB0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Melvin Gawley

Oct 11, 2022

Honda of Ames responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 08, 2022

Dealership Rating
Employee Rating

Very helpful and always able to get my auto in for warranty service.The service department guys do a great job.Mr Searcy really went all out getting my sons Honda CR-V repaired after the catalytic co More

by Dlhoeness
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Melvin Gawley, Jonathan Ballard

Oct 10, 2022

Honda of Ames responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honda of Ames, we look forward to having you as a valued customer for many years to come!

October 05, 2022

Dealership Rating
Employee Rating

Excellent customer service got my car in right away and took care of all my needs. The service advisor was very informative and Mel the service manager was very helpful and kind. More

by Julieyatchak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Melvin Gawley

Oct 06, 2022

Honda of Ames responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 14, 2022

Dealership Rating
Employee Rating

Will never return. The service department gentleman tried to make me feel inferior as a woman. He was incredibly rude, and the rate they wanted to charge me was not spe More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jonathan Ballard

Sep 15, 2022

Honda of Ames responded

We are really concerned about your experience here as that is not our way of doing business. Would be more than happy to discuss. Since I do not know who you are can you please reach out to me . Thanks, Mike Gougherty General Manager 515-817-0815

Sep 16, 2022

NONE3 responded

It would be best to reach out to me via email as I’m usually working during your work hours. baileycrow01@gmail.com

August 25, 2022

Dealership Rating
Employee Rating

One service manager does not listen to customer and does not follow through on promises. Sold me item not needed, did not reimburse. More

by HLAPAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Aug 29, 2022

Honda of Ames responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Aug 29, 2022

Honda of Ames responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Aug 30, 2022

HLAPAN responded

I have shared my thoughts with another service manager (Mel). If you want to email me, it is hlapan@iastate.edu

July 20, 2022

Dealership Rating
Employee Rating

Honda has always been good to me. They have always taken good care of my vehicle. More

by TMJWOLF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 20, 2022

Honda of Ames responded

Thank you for your business and this review. We're happy to hear Jeff and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 01, 2022

Dealership Rating
Employee Rating

Great service, friendly staff. Mel and his team go above and beyond to take care of their customers. More

by Mrceboothe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 05, 2022

Honda of Ames responded

It's great to hear that we were able to help. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honda of Ames!

June 13, 2022

Dealership Rating
Employee Rating

Jeff and Mel took care of my service work. Jeff went over the inspection sheet with me. I was in for an oil change and tire rotation but it was nice to have everything checked out by a Honda t More

by RichA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 14, 2022

Honda of Ames responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Jeff and Mel delivered such a great experience!

May 29, 2022

Dealership Rating
Employee Rating

Always treats me with respect and professionalism. I like how Honda of Ames gives you options and you can choose what’s best for you. Great place and people! More

by paultammyb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 30, 2022

Honda of Ames responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 19, 2022

Dealership Rating
Employee Rating

Got in for work in a timely manner. So happy for the shuttle service. I have usually got interactions with whoever helps me there. More

by PUTZWAG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 20, 2022

Honda of Ames responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honda of Ames.

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