Jeff 'Stewart' Cantrell | Page 2

I have only encountered 3 of the service department people along the way of owning a 4-Runner (three maintenance intervals under my belt as I near the 4th at 20k miles). The short of it is they take ti people along the way of owning a 4-Runner (three maintenance intervals under my belt as I near the 4th at 20k miles). The short of it is they take time to listen, communication of what is happening as they look over car is great, and you are in control of what they service today or defer until a future date. One thing to note is that I had a cabin filter suggested to replace at the 10k interval. I received the recommendation via text while waiting in the lobby. I approved and regretted it after checking out. My regret came when I took the time to ask how did that get to the point of needing replaced so early? It's important to know I drive only on city roads and my exposure to dust and other particles is limited to paved road driving, and not living or driving through active road construction zones either. The regret was when I was advised it was just a suggestion, not to the point of being needed. Not a failure on their part for a suggestion, I just advise that people having maintenance performed to educate yourselves on what you are reading via the text info, as there are degrees of need that go along with the service being mentioned. More

by Olympic12 Verified Customer Verified Customer

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Work was done timely. Cost of work was what I was told it would be. Service writer was friendly and helpful Cost of work was what I was told it would be. Service writer was friendly and helpful More

by lastlap43 Verified Customer Verified Customer

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Brought my car in for an oil change and received amazing service. Jeff Cantrell was so helpful and got me taken care of quickly and efficiently. Will definitely be back!! service. Jeff Cantrell was so helpful and got me taken care of quickly and efficiently. Will definitely be back!! More

by MARDI.GRAY69 Verified Customer Verified Customer

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Mr.Cantrell was very helpful to show me how to set my GPS using voice! Thank you! Service well performed, too. using voice! Thank you! Service well performed, too. More

by bcail52345 Verified Customer Verified Customer

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Good the worker and friendly no need to get appointment You can go whenever you have time for oil change You can go whenever you have time for oil change More

by khsiampu Verified Customer Verified Customer

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Service Dept. never disappoints . . . even when repair news is not so good. Trust them completelyQ never disappoints . . . even when repair news is not so good. Trust them completelyQ More

by jbavants Verified Customer Verified Customer

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Everything done on time and well, good communication w me. everyone courteous and friendly thanks me. everyone courteous and friendly thanks More

by areseemorrison3 Verified Customer Verified Customer

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I have always received great service from everyone . Answers all questions. Employees are Professional and always kind. Answers all questions. Employees are Professional and always kind. More

by gramp09 Verified Customer Verified Customer

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From the moment I discovered we unfortunately purchased a car with existing damage from a Collinsville car dealership (not a Jim Norton dealership), anxiety began. We brought our car into Jim Norton Toyota w car with existing damage from a Collinsville car dealership (not a Jim Norton dealership), anxiety began. We brought our car into Jim Norton Toyota with a limited budget and much apprehension. After all, we just bought a car from the Collinsville dealership (not Jim Norton dealership), and the entire experience we felt ran over. As soon as we met with the repair department at Jim Norton Toyota we had zero concerns about trusting them with our vehicles care. We were immediately treated like family and explained all processes and fine details so we had no leftover questions or concerns. They gave us a choice of a wonderful rental and already emailed and printed the rental policy before I could email ask. The care the rental department took in walking and noting existing damage truly blew me away! While our vehicle was being worked on, they updated us throughout the process and even gave us names of the kind individuals handling our vehicle repairs. They walked us through the insurance claim process and worked hand in hand with our insurance provider to make sure we had zero out of pocket expenses! As a college student and homeschooling Mom this was such a blessing for our family. The repair department manager was also aware of our vehicle and treated us with great care and attention. I found out the individual in charge of our repair had a handwritten note under his keyboard to help us address questions we had through the process and to update us as the previous Collinsville dealership we purchased the car from was prolonging our repair process. When our vehicle was finally repaired we have complete confidence in the repairs and like the initial drop off, the pick up was 10 minutes in total. I will going forward use Jim Norton Toyota for all my vehicle repair and buying needs. We purchased 2 vehicles from them vehicle and I personally regret trying out a new dealership in Collinsville. There is no comparison as Jim Norton will beat out any competitor with the loving care they show each customer. At the end of the day, I learned “if it’s not broke, don’t fix it”, and “if it is broke, trust Jim Norton Toyota. Thank you Jeff Lee and especially Joey who treated us like a family friend instead of just another customer. For that, I can’t thank you enough! It made it all kinda fun instead of stressful! More

by theowenslife Verified Customer Verified Customer

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Everyone was friendly. Service was quick & professional. I would recommend them to others. Thank you Service was quick & professional. I would recommend them to others. Thank you More

by MFERGESON Verified Customer Verified Customer

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