Jeff Wessels

Very rude the manager Ron he do not care about customer. I will never buy a car from them again I I will never buy a car from them again I More

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Would not have vehicles serviced at this dealership. Very poor communication by service writer. Would not keep customer updated on progress or return calls from customer. Very poor communication by service writer. Would not keep customer updated on progress or return calls from customer. More

by Snealy531 Verified Customer Verified Customer

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very pleased with the service. everyone was nice and helpful with any questions we had. everyone was nice and helpful with any questions we had. More

by kimberly.michelle99 Verified Customer Verified Customer

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If I could give this 0 stars I would. Service rep never once reached out to me as to how long it would take to get the vehicle back. They never give you status updates and never return ph Service rep never once reached out to me as to how long it would take to get the vehicle back. They never give you status updates and never return phone calls when you leave a message. Also had to schedule a drop off 3 days before they could even get to my vehicle to diagnose it. With it being a work vehicle it’s very hard to make commitments to my customers not knowing what’s going on with the vehicle and having to leave with them for multiple days before even having a diagnosis More

by Matt Verified Customer Verified Customer

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Good service and quick. Being at the dealer service since got my truck 2years already Being at the dealer service since got my truck 2years already More

by TANGKONG80 Verified Customer Verified Customer

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I would give zero stars if I could. From start to finish, the experience with Mall of Georgia Ford has been nothing but frustrating and unprofessional. We purchased a brand-new vehic From start to finish, the experience with Mall of Georgia Ford has been nothing but frustrating and unprofessional. We purchased a brand-new vehicle in January 2024, and it has been nothing but problems ever since. The car has been in the shop almost continuously since the week after we drove it off the lot. Instead of working with us to resolve the situation, the salesman, sales manager, finance manager, and even the general manager have all shown a complete lack of customer service. At one point, they agreed to swap the vehicle for an even trade, so we drove three hours to the dealership, only to be told upon arrival that we would actually owe $9,000. This bait-and-switch approach is completely unacceptable and shows a total disregard for honesty and professionalism. To make matters worse, they have since refused to work on the vehicle at all, leaving us with a brand-new car that has been nothing but a headache and financial burden. This dealership does not stand behind their word or their vehicles. I would strongly warn anyone considering doing business here to look elsewhere. More

by KTHIGPEN1316 Verified Customer Verified Customer

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The service was amazing! I love my car and how much I got it for! I love my car and how much I got it for! More

by rupalpatel0616 Verified Customer Verified Customer

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They gave me excellent service from start to finish. Angel is a good and professional salesperson. I'll gladly return someday. I highly recommend him. Thank you Angel is a good and professional salesperson. I'll gladly return someday. I highly recommend him. Thank you More

by NO26 monserrat blanco salas. Verified Customer Verified Customer

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While we already had some issues when purchasing the car, including them adding things to the price that “could not be removed” even though they were not in the advertised price, we had way more issues when including them adding things to the price that “could not be removed” even though they were not in the advertised price, we had way more issues when it came to getting registration take of. They tried to claim we hadn’t sent them insurance papers which I was able to show I had already sent 2 weeks previous. When my wife called to check on it she refused to speak directly to her and instead just had the receptionist relay the message that she would send more paper tags which are illegal in our state now. Then I called and she basically told me this was normal to take multiple months to get registration taken care of and tried to blame me by saying the insurance paperwork had the info buried on the 7th page of the insurance documents. 1st even if that were true I paid almost 1000 dollars in document fees for them to do the paperwork so if she can’t even be bothered to read seven pages what was I paying for but 2nd the info she needed was in bold on page two and when I told her this she just said well it’s getting done and basically shooed me off the phone. This was some of the most unprofessional dealings I’ve had with a real business and I would not recommend anyone buy a car from them. Although their sales guy was awesome he should go to a place that values customers and takes care of them instead of doing everything to take advantage of them. More

by LACY.BARRY Verified Customer Verified Customer

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The service is thorough and I was kept informed through the entire processed. I was never pressured for additional service. Mall of GA Ford is the only place I trust for my mustang the entire processed. I was never pressured for additional service. Mall of GA Ford is the only place I trust for my mustang More

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