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Jefferson Ascencio
Jefferson Ascencio at Jaguar Land Rover Santa Monica
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Jefferson Ascencio | Page 2

Service Advisor

Jaguar Land Rover Santa Monica

3020 Santa Monica Blvd
Santa Monica, CA 90404

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4.8
33 Reviews
4.8

33 Reviews

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33 Reviews of Jefferson Ascencio

April 16, 2023

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Employee Rating

My Service Advisor Jeff Ascencio was great! He was extremely knowledgeable and professional. He kept me updated me on my parts being ordered for the proper service and reassured me that my ex More

by David007kim
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Workmanship
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Recommend Dealer
Yes
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Apr 18, 2023

Jaguar Land Rover Santa Monica responded

Hi David, thank you so much for taking the time to give us feedback! We are thrilled to hear you had a smooth service experience! I will be passing the kind words along to Jeff! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

April 10, 2023

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Employee Rating

The service was beyond phenomenal! will definitely recommend this dealer to family and friends. thanks! More

by GLADYS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Bevardos, Mario Garcia, Armando Saenz Jr, Jorge Rojas, Paul Hernandez

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Apr 10, 2023

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear you had an amazing service experience! I will be passing the kind words along to our team here at service! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

March 03, 2023

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My servicing was done efficiently and the staff were friendly. Staff always help me figure out best solution without me over paying. More

by REBECCACHARLES93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mario Garcia, Armando Saenz Jr, Jorge Rojas, Paul Hernandez

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Mar 03, 2023

Jaguar Land Rover Santa Monica responded

Hi Rebecca, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had a smooth service experience! I will be passing the kind words along to our team here at service! Looking forward to servicing you again in the future. Best Regards, Jaguar Land Rover Santa Monica Service Center.

January 28, 2023

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Loe rating due to poor service workmanship. I had an oil change service and the plastic cover and cap on engine was not secured. I had to open up the car hood to figure out what was causing a r More

by art8888
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 30, 2023

Jaguar Land Rover Santa Monica responded

Hi Art, we regret to see these sentiments, that does not meet our standards and we'll address it with the team immediately. If there's anything we can do to turn this experience around for you, please feel free to reach out to us directly at marketing@jlrsm.com. We're always working on improving and your feedback is important to us.

January 23, 2023

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Top notch customer service. Highly knowledgeable professional service technicians and advisors. The best in the country. More

by lyrazoe2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JLR Marketing, John Bevardos, Mario Garcia, Armando Saenz Jr, Jorge Rojas, Paul Hernandez

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Jan 23, 2023

Jaguar Land Rover Santa Monica responded

Hi Lyra, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing service experience! I will be passing the kind message along to our team here at service! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

January 08, 2023

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I always have the best experience when I take our cars to be serviced there. Jeff is the best service advisor! More

by arielaplata
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Workmanship
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Recommend Dealer
Yes
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Jan 09, 2023

Jaguar Land Rover Santa Monica responded

Hi Ariel, thank you for taking the time to give us feedback! We are thrilled to hear you had a great service experience! I will be passing the kind message along to Jeff! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

December 19, 2022

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Employee Rating

Service Team is awesome! Very professional as always making our trips to the dealer easy. More

by vanessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Bevardos, Mario Garcia, Armando Saenz Jr, Jorge Rojas, Paul Hernandez

Helpful
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Dec 19, 2022

Jaguar Land Rover Santa Monica responded

Hi Vanessa, thank you for taking the time to give us feedback! We are thrilled to hear you had a smooth service experience! I will be passing the kind words along to our team here at service! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

October 20, 2022

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Employee Rating

It is always helpful to be able to communicate via text with our service advisor. More

by john_lima
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: lead valet (forgot his name)

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Oct 20, 2022

Jaguar Land Rover Santa Monica responded

Hi John, thank you for taking the time to give us feedback! We are thrilled to hear you had a great service experience! I will be passing the kind words along to Jefferson! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

October 14, 2022

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Employee Rating

Went for routine service. Everything went as advertised, good and friendly customer service, no surprises. I am a happy customer. More

by finnpeku
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Oct 17, 2022

Jaguar Land Rover Santa Monica responded

Hi Finn, thank you so much for taking the time to give us feedback! We are thrilled to hear you had a smooth service experience! I will be passing the kind words along to Jefferson! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

September 14, 2022

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Employee Rating

very efficient and helpful, car was taken care of quickly- will be back soon soon More

by diane.silver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Bevardos, Mario Garcia, Armando Saenz Jr, Jorge Rojas, Paul Hernandez

Helpful
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Sep 14, 2022

Jaguar Land Rover Santa Monica responded

Hi Diane, thank you so much for taking the time to give us feedback! We are thrilled to hear you had a smooth experience! I will be passing the kind words along to our team here at service. Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

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