Jefferson Ascencio
Jefferson Ascencio at Jaguar Land Rover Santa Monica
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Jefferson Ascencio | Page 3

Service Advisor

Jaguar Land Rover Santa Monica

3020 Santa Monica Blvd
Santa Monica, CA 90404

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4.8
33 Reviews
4.8

33 Reviews

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33 Reviews of Jefferson Ascencio

August 18, 2022

Dealership Rating
Employee Rating

Awesome service as always. Great loaner car staff and service staff. Always in and out quickly More

by GKO888
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 18, 2022

Jaguar Land Rover Santa Monica responded

Hi, thank you for taking the time to give us feedback. We are thrilled to hear you had a great experience at service! I will be passing the kind words along to Jefferson and the rest of our team here! Looking forward to servicing you again in the future. Best Regards, Jaguar Land Rover Santa Monica Service.

August 05, 2022

Dealership Rating
Employee Rating

Immediayely met at service entrance, no wait to see service rep. Totally expeditious. Loaner car furnished. More

by Ron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 05, 2022

Jaguar Land Rover Santa Monica responded

Hi Ron, thank you for the kind words! Your feedback means the world to us! I will be passing the message along to Jefferson and the rest of our team here at service. Looking forward to servicing you in the future! Best Regards, Jaguar Land Rover Santa Monica Service.

August 03, 2022

Dealership Rating
Employee Rating

Great Range Rover service! The team was super professional and clear with what was going to be fixed but also checked through. Having the onsite rental also a huge help. Great More

by ethan18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 04, 2022

Jaguar Land Rover Santa Monica responded

Hi Ethan, Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Best Regards Jaguar Land Rover Service.

July 29, 2022

Dealership Rating
Employee Rating

As always, excellent service and great customer service. Very accommodating with their client's needs. More

by vanessa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 02, 2022

Jaguar Land Rover Santa Monica responded

Hi Vanessa, reviews like this give us motivation and help us ensure we provide high-quality care. Best Regards Jaguar Land Rover Santa Monica Service.

July 29, 2022

Dealership Rating
Employee Rating

Excellent service. Even better customer service. Always helpful and honest. Thank you as always. B More

by BRIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 02, 2022

Jaguar Land Rover Santa Monica responded

Hi Brian, we really appreciate your kind words, I will be passing them along to our team! Hope to service you again in future! Best, Jaguar Land Rover Santa Monica.

July 01, 2022

Dealership Rating
Employee Rating

Bad service. Needed 3 multi day visits to fix check engine light issue. I went back to bmw More

by leigh3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jul 21, 2022

Jaguar Land Rover Santa Monica responded

We regret to see your negative experience with us. We have addressed this with the team and are looking into this matter. We hope to have the opportunity to better serve you in the future. Best Regards, Jaguar Land Rover Santa Monica

June 08, 2022

Dealership Rating
Employee Rating

The service is great, the staff is professional, but the loaner cars are not thoroughly cleaned. The last Discovery vehicle I had was full of dog/cat hair in the back seat and floor areas. Using a stronge More

by skrybbler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 01, 2022

Dealership Rating
Employee Rating

Very accommodating! Loyal customer and would highly recommend to anyone. Jeff is the best as well as the whole team. More

by vanessa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 23, 2022

Jaguar Land Rover Santa Monica responded

Hi Vanessa, we are very happy to have provided you with such a positive experience! We will be sure to pass your comments along to the team and Jeff. Please don't hesitate to reach out to us if there's anything more we can do!

May 18, 2022

Dealership Rating
Employee Rating

Organized, efficient and easy process to schedule, check in and check out. Very hospitable and professional service team (4 employees from check in to check out) to bat. Thankful for the timely call that m More

by alohamel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 19, 2022

Jaguar Land Rover Santa Monica responded

Hi Alohamel, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jaguar Land Rover of Santa Monica Service. We hope to be of service to you again in the future. Have a great day!

May 18, 2022

Dealership Rating
Employee Rating

It’s okay service and I will definitely go back again and recommend to my friends More

by NAVIDMIRAKHOR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 19, 2022

Jaguar Land Rover Santa Monica responded

Thank you for your review. We look forward to your next visit! Take care!

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