Jeffrey Canlas | Page 18

The workers all work very hard to make the customer happy thank you so much thank you so much More

by IBRAHEEMWALEED Verified Customer Verified Customer

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professional , highly recommend to everyone to get Bill Coll as a sale represent , he is exellent Coll as a sale represent , he is exellent More

by Ngvin155 Verified Customer Verified Customer

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Totally satisfied with my experience. Well managed and well organized. Staff is good and supportive. well organized. Staff is good and supportive. More

by POOJAG1530 Verified Customer Verified Customer

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Very professional and helpful. Answers all the questions in details so that you will not get lost. Very well recommended. in details so that you will not get lost. Very well recommended. More

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It is a Strait forward business and an enjoyable and friendly staff it made doing business here a pleasure friendly staff it made doing business here a pleasure More

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The staff was courteous. I wished the sales rep would have gone though some of the features with me and added fuel to the car.it was less than a quarter full. have gone though some of the features with me and added fuel to the car.it was less than a quarter full. More

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Everybody at the dealership was very professional and nice: the internet salesman, JR the floor salesman and the finance salesman. They did not pressure me at all. I am very satisfied with the deal. I LO nice: the internet salesman, JR the floor salesman and the finance salesman. They did not pressure me at all. I am very satisfied with the deal. I LOVE MY NEW TOYOTA XSE HYBRID!!! More

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Shout out to Jeff for recommending Mirriam , she’s awesome , very nice and accommodating . Please look for her when you want to get a new car 🙌 awesome , very nice and accommodating . Please look for her when you want to get a new car 🙌 More

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Everything was good. From the time it took to finish everything to every staff person that I encountered, it was all very nice. The whole thing was awesome. everything to every staff person that I encountered, it was all very nice. The whole thing was awesome. More

by ZURAKA1 Verified Customer Verified Customer

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On 03/20/21, I bought a 2016 Buick Encore VIN: KL4CJGSB8GB748750 from Toyota of Hackensack.  On 03/22/21, I brought the car to a Buick service department in Queens for a Multi-Point Check / DT Eng KL4CJGSB8GB748750 from Toyota of Hackensack.  On 03/22/21, I brought the car to a Buick service department in Queens for a Multi-Point Check / DT Engine Diagnostic Test.  There were problems (e.g.  crack on oil pan near drain plug; an after market drain plug (i.e., bolt) had been previously installed, throttle body service, coolant flush, engine air filter, lug nuts missing caps / cracked when new tires rotated, excessive rust around the wheels (as if car had been sitting in water). The oil light indicator was on at 35%.  The Carfax did not accurately reflect the car history. After Buick service department's Multi-Point Check / Diagnostic Test, I immediately drove back to Toyota of Hackensack to unwind the deal.  My original salesperson at Toyota, Melissa Louissant asked me if Toyota were to repair the problems would I still be interested in the car.  I responded "no." I am forever grateful to the Buick service department in Queens.  I was able to unwind the deal with Toyota of Hackensack, due to Buick's service technician's sharp eye to see the hairline crack in the oil pan & for noticing the missing & cracked lug nuts, excessive interior rust on the wheels well. Melissa Louissant was dismissive & unprofessional during the sale process; and much more so when I returned the car; as I sat in the chair making telephone calls to the bank to cancel checks of my downpayment and the insurance agent to void the insurance policy, Melissa had the audacity to come over to me and tell me "you can leave now."  I kindly replied that I couldn't leave without something stating the deal had been cancelled.  She stated there wasn't anything to give me that I had to wait for the VIN to be cancelled & to expect an email from finance.  I insisted I couldn't leave without something.  After conferring with finance, she asked for my documents, finance wrote "VOID" dated & signed the front page of all documents. This shows their lack of integrity. So relieved that I was able to unwind the deal! More

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