Jeffrey Henry | Page 26

great as always i live in ny and always bring my grand cherokee here for service why you ask,its for the service get treated right,great,understanding of the customer i live in ny and always bring my grand cherokee here for service why you ask,its for the service get treated right,great,understanding of the customer,on time estimates,and delevery times,never had a problem even when my jeep is out of warranty give them a shout you won't be dissapointed l.w. More

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Changing sensors They supposed to change 2 sensors,oxygen and exhaust temperature.Never did.They just reset CEL,whitch came back after one week(I went to other mechani They supposed to change 2 sensors,oxygen and exhaust temperature.Never did.They just reset CEL,whitch came back after one week(I went to other mechanic and he checked the code ,whitch was the same P2002 and check those sensors and they are old,never been changed !!!).Left massages,nobody called back.This is one of many problems I've had with this guys.This is the one and only worst service I've ever been to.General manager is never there ,advisors don't give a xxxx.Leaving massages and nobody call you back Last month I left my car for oil change and CEL ,took them 4 days to find out,what code is it.When I picked up my car I checked the oil and was black like an asfalt(they jus reseted oil change on cluster ).They lost my oil cap whitch I had to buy it for $90 bucks and when I told the advisor Jeff about it ,he said,he is going to check the cameras and call me back.Never did! More

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happy jeep customer dealt with Jeff in service, he listened to my description of what was going on with the jeep, and was able to get the concern resolved,, I will be us dealt with Jeff in service, he listened to my description of what was going on with the jeep, and was able to get the concern resolved,, I will be using him again, and I do recommend him. More

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Great Experience SUPER satisfied!!!!! I have purchased a lot of new cars over the years & Rt 18 Chrysler Jeep Dodge by far was the BEST experience I ever had. From Sal SUPER satisfied!!!!! I have purchased a lot of new cars over the years & Rt 18 Chrysler Jeep Dodge by far was the BEST experience I ever had. From Sales to Service AWESOME people to deal with. Nice, courteous & VERY friendly people. HIGHLY recommend!!!!!!!!!!!!!! More

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Great RESPONSE & SERVICE!!! Thanks to the great team there @Route 18 and their quick response, I am back on the road in less than one day. Ann was right on top of everything fro Thanks to the great team there @Route 18 and their quick response, I am back on the road in less than one day. Ann was right on top of everything from the time I called in, throughout the diagnosis of the problem and timely communications throughout the quick service provided. Technicians were spot on with the suspected cause of the problem and provided a quick turnaround as planned. Based on my experience, I couldn’t be happier with my Jeep and knowing that there are great service centers out there if you need service when you’re far from home... Dale Thompson More

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Awesome service! Jeffrey Henry Thank you for the great service and taking care of my care. I was in and out very quickly and appreciate that very much today. Thank you for the great service and taking care of my care. I was in and out very quickly and appreciate that very much today. More

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Warranty work My Dakota was just given a new trans. and many other parts. Which took two weeks to do. All covered by warranty they did a great job and they didn My Dakota was just given a new trans. and many other parts. Which took two weeks to do. All covered by warranty they did a great job and they didn't sell me the vehicle. They offered a loaner car which I didn't need. they kept me advised of the work as it went along Dante De Matteo More

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Great repair experience Everything went as good as I could have hoped from the time I stepped in the service department door. From the parts desk to my Service Advisor (Jeff Everything went as good as I could have hoped from the time I stepped in the service department door. From the parts desk to my Service Advisor (Jeffrey Henry) I was given fast and friendly service. Even my final bill was less than expected. More

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Best service in Nj Highly recommend Rt18 Jeepfor sales and service. Chris Toth and Jeff Henry are up front in the Service Dept and they are there to provide you with a Highly recommend Rt18 Jeepfor sales and service. Chris Toth and Jeff Henry are up front in the Service Dept and they are there to provide you with a great experience. Have been a customer for some time and I always leave happy and content. More

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Great experience They were courteous and professional. The Jeffrey was patient and addressed my concerns. My car as ready right away. Glad I made my purchase at rt18 a They were courteous and professional. The Jeffrey was patient and addressed my concerns. My car as ready right away. Glad I made my purchase at rt18 and I am looking forward to dealing with them in the future. They make you feel that their relationship with you doesn't end with the sale. More

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