Jeffrey Henry | Page 25

The service went perfect. I called to schedule an appointment and they fit us in the next day, I arrived a little late and they took me right away with no comment. We left the Jeep and they called w appointment and they fit us in the next day, I arrived a little late and they took me right away with no comment. We left the Jeep and they called when it was finished, picked up the Jeep and everything went as or better then expected. More

by charlep518 Verified Customer Verified Customer

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Love the service department here.. Friendly. Thorough and very conscious about customer safety during this difficult health crisis. Very happy with the service I received here. very conscious about customer safety during this difficult health crisis. Very happy with the service I received here. More

by wendysudul Verified Customer Verified Customer

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The service department crew is awesome. They go above and beyond to get me in and out with all my requested work. I was inform on the progress on my vehicle. beyond to get me in and out with all my requested work. I was inform on the progress on my vehicle. More

by cainb Verified Customer Verified Customer

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Service dept. Was very efficient and accommodating..friendly staff...we had to wait outside cause of covid but they made a very comfortable sitting area juat outside the service dept. accommodating..friendly staff...we had to wait outside cause of covid but they made a very comfortable sitting area juat outside the service dept. More

by CATCHERSMOM211 Verified Customer Verified Customer

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We recently purchased a 2019 Dodge Durango and traded in our 2016 Jeep Grand Cherokee and as usual had an amazing experience with the sales and service staff at Route 18 Auto Group. We have dealt with Bryt our 2016 Jeep Grand Cherokee and as usual had an amazing experience with the sales and service staff at Route 18 Auto Group. We have dealt with Bryt Gandarinho and Kelly Mazza in sales and the GM Javier Columbie and they have always been professional and have always made the sales and purchasing experience second to none. We were very happy with the price of our new Dodge Durango and even more pleased with the trade-in value we received for our 2016 Geep Grand Cherokee. thanks to Ryan McDonagh we received an outstanding financing rate and he helped make the paperwork process efficient and painless. I recommend this sales team to anyone who’s looking for a great deal on a new or used car. We would also like to give a shout out to the great service team at Route 18 Auto Group led by Chris Lardieri and John Holden who have serviced all of our vehicles for years and have made the maintenance and repair process a pleasant experience. Thank you again to the great team at Route 18 Auto Group and we look forward to working with you in the future. More

by g.celmer Verified Customer Verified Customer

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Everything was good. Job took awhile but Jeff kept me up to date. I was in a loaner car so it really wasn't an issue to date. I was in a loaner car so it really wasn't an issue More

by Lawrence Berman Verified Customer Verified Customer

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READ!! AND BE ADVISED.... STRONGLY recommend using READ!! AND BE ADVISED.... STRONGLY recommend using another dealer or service center to get your vehicle serviced. The complete incompetence and lack READ!! AND BE ADVISED.... STRONGLY recommend using another dealer or service center to get your vehicle serviced. The complete incompetence and lack of professionalism from their service department raises concerns on the quality of work being performed on your vehicle. I was told my truck would take UP TO one week to complete the service required once the parts were in. Two and a half weeks later, my truck was still untouched and not one person had the courtesy or responsibility to call and update me on what was going on. They didn't provide a loaner vehicle for the time my truck just sat there, leaving me no choice but to rent a vehicle at my own expense. Once I realized how careless and unconcerned they were with me as a customer, I decided to pick up my truck and stop paying for a rental. I requested to be contacted once the "special" tools needed to perform the service to my truck had arrived, and was assured once again that it would take no longer than 3-4 days to complete the service, since the parts were already there. Here I am over a month later.....still waiting. Glad I didnt hold my breath service team!! More

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Great Job done and very fast service, will definitely be returning back for more services, all very friendly and courteous associates. Scheduling was easy as well returning back for more services, all very friendly and courteous associates. Scheduling was easy as well More

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Just bought a pre owned Ram 1500 Big Horn. Back up camera was not working. Made appointment with Rt 18 Dodge, and they couldn’t be more accommodating. I brought my truck in, and they took care of the job in was not working. Made appointment with Rt 18 Dodge, and they couldn’t be more accommodating. I brought my truck in, and they took care of the job in less than an hour. Friendly staff, I highly recommend this dealership. More

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Rt 18 Family We've been with the RT 18 family for years and years. For lease, purchase, and all maintenance. We stay with them because everyone there are simply t We've been with the RT 18 family for years and years. For lease, purchase, and all maintenance. We stay with them because everyone there are simply the best! More

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