Jeffrey Pasenkoff | Page 14

Horrible Communicating , Scammed out of a warranty , had taken my jeep that I purchased from Honda & I take it for service due to service light coming on my dash & they told me they don’t know how to fix it taken my jeep that I purchased from Honda & I take it for service due to service light coming on my dash & they told me they don’t know how to fix it they needed it to keep it in the shop , finding out I payed for a warranty & I don’t even get a Courtesy car while my vehicle is in the shop More

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I have been a customer for over 15 years. There is a reason for that…. excellent service. I leave there knowing I was not taken advantage of and confident that my car is in the best shape. Jeff the mana reason for that…. excellent service. I leave there knowing I was not taken advantage of and confident that my car is in the best shape. Jeff the manager is phenomenal and Tom in service is as well. Thank you both for your professionalism and genuine care for your customers. More

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Took the Pilot in for service... Marc Brown and a supervisor ensured that what was required got done. Professional, friendly, polite and very informative. Excellent svc. supervisor ensured that what was required got done. Professional, friendly, polite and very informative. Excellent svc. More

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Staten Island Honda came through again ! I had a brakes problem which they diagnosed accurately. Mark my service consultant kept me updated as the repair took a significant time due to parts availability. problem which they diagnosed accurately. Mark my service consultant kept me updated as the repair took a significant time due to parts availability. Jefferey the service manager helped to get me a loaner car and the vehicle came back fixed ! Thanks SI Honda ! More

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EXCELLENT SERVICE - KEPT ADVISED OF PROGRESS BY SEVICE ADVISOR THOMAS CACACE. ADVISOR THOMAS CACACE. More

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I had brought in my Honda Accord to get fixed and had the pleasure of meeting Marc Brown there at the service department.He was very knowledgeable and helpful on getting the car fixed in a timely manner.Marc pleasure of meeting Marc Brown there at the service department.He was very knowledgeable and helpful on getting the car fixed in a timely manner.Marc is an asset to your service department.Thanks again!! More

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I leased a 21 passport with my husband last month the sales team was great ,price was good and team was friendly -unfortunately this car has some issues! I don’t blame the dealer I blame the maker (Honda sales team was great ,price was good and team was friendly -unfortunately this car has some issues! I don’t blame the dealer I blame the maker (Honda). Since we bought the car I have been driving it back and forth to work and with my son. After a car wash one day I had noticed rust behind the wheels. I told my husband about it he said it wasn’t like this when we bought it. About week later I started to notice a weird feeling when driving so I gave my husband the car to drive . After him driving it he feels it has some transmission issues. Between that and the rust he was super pissed. He contacted Honda hq and brought it for service. Jeff the manager was super helpful and nice my husband said but unfortunately after the visit the rep that came from hq told us the car is normal! I’m sorry rusty/ not proper functioning transmission is not normal I am very unhappy that I do not feel safe to drive this car and now every month I have to pay for something I can’t even get behind the wheel . My husbands friend has the 20 passport no issues no rust no transmission problems why is this the issue with the 2021? More

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Jeff Pasenkoff was very helpful in seeing that my service visit was completed in a professional manner. I'm always satisfied with in service I receive at Honda. Walter Vines visit was completed in a professional manner. I'm always satisfied with in service I receive at Honda. Walter Vines More

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Tariq Mahmoud was very receptive to our specific needs. Not pushy, just very helpful and accommodating.. it was a pleasant experience all around, one which I must confess, I wasn’t expecting from a car dea Not pushy, just very helpful and accommodating.. it was a pleasant experience all around, one which I must confess, I wasn’t expecting from a car dealership. More

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This a 5 star dealership friendly and accommodating my service advisor was Robert D’aloia and my mechanic Was Luis avalaya ,jeff pasenoff Is excellent he gets 5 stars service advisor was Robert D’aloia and my mechanic Was Luis avalaya ,jeff pasenoff Is excellent he gets 5 stars More

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