Jenn Hall
Jenn Hall at Sunset Ford

Jenn Hall | Page 5

Service Director

Sunset Ford

11700 Gravois Rd
St. Louis, MO 63127

Contact Me
not yet
rated
107 Reviews

I love being a team member here at Sunset Ford.

Dealership Experience

11 yrs, 9 mos

not yet
rated

107 Reviews

Write a Review

107 Reviews of Jenn Hall

November 13, 2021

Dealership Rating
Employee Rating

I had a great buying experience and appreciate all the help from the staff making our decisions. More

by MASTERSHAKE050290
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pete Heutel, Keith Boerding, Justin Heutel , Larry Sidberry, Michael Wilhite, Howard Wood

Nov 15, 2021

Sunset Ford responded

Thank you so much for the fantastic review! Our team truly enjoyed working with you, and we appreciate your business. Enjoy your vehicle!

November 01, 2021

Dealership Rating
Employee Rating

Excellent service department. They take care of everything with my fleet vehicle so my day is never disrupted. More

by K.Christensen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brett Mathis , Doug Bauer, Bob Edwards Jr., Michael Wilhite

Nov 02, 2021

Sunset Ford responded

Thank you so much for the great review! It is always a pleasure working with you, and we will see you next time!

October 28, 2021

Dealership Rating
Employee Rating

At Sunset Ford the staff is always very helpful, friendly and courteous. Even throughout their busiest days they make sure that we get helped out. We’ve been with them for many years and highly recommend t More

by Eterry7972
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brett Mathis , Sean Johns

Oct 29, 2021

Sunset Ford responded

Thank you so much for the kind words and recommendation! Our team truly enjoyed working with you, and we look forward to your next visit!

October 22, 2021

Dealership Rating
Employee Rating

Sloppy work … potential safety issues with service workers. / could have potentially had issue with engine and never new it More

by schmittkt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Brett Mathis

Nov 01, 2021

Sunset Ford responded

We are sorry to hear that you left with this experience. Our team takes pride in providing the best service and getting our customers safely back on the road. To discuss this further, please reach out to me at your convenience. Thank you! - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

October 18, 2021

Dealership Rating
Employee Rating

Pete Heutel responded to my email via the dealership website in a most timely manner that resulted in expediting the resolution to the issue that I'd contacted him about. More

by lhdigiart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Heutel , Michael Sensmeyer

Oct 19, 2021

Sunset Ford responded

We appreciate you taking the time to share this with us! Our team strives to take care of every customer, and we wish you all the best. Please let us know if there is anything more we can do for you!

Oct 19, 2021

lhdigiart responded

My appointment was scheduled about a month or so in advance . . . please make sure that when parts need to ordered that they're ordered in a timely manner, i.e., before the appointment date.

October 14, 2021

Dealership Rating
Employee Rating

I didn’t know buying a car could be this easy! They are truly a team at Sunset, with someone keeping you cared for each step of the way! It was absolutely seamless and I know I got the best deal. I felt tr More

by angel.m.thomas63050
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Geraghty , Jason Schrijver

Oct 15, 2021

Sunset Ford responded

Congratulations on your purchase! We are so happy to hear that our team took great care of you, and we appreciated the chance to work with you. Enjoy your vehicle and come back to see us!

October 07, 2021

Dealership Rating
Employee Rating

Polite, helpful and friendly service department. Changed my drop off appointment at my request- got it done while I waited! More

by lisaloo123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Hamilton , Lonnie Pope, Sydney Smith

Oct 07, 2021

Sunset Ford responded

Thank you so much for the great review! Our team enjoyed working with you, and we hope to see you again!

September 18, 2021

Dealership Rating
Employee Rating

Great customer service, they went above and beyond to get my kiddo’s car repaired before she left for college. I can not even express how grateful I am, one less thing this Mom has to worry about More

by Brenda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Neal Watson

Sep 20, 2021

Sunset Ford responded

Thank you for sharing this! We are so happy to hear that we could help and give you the peace of mind you need. Our team is here for any future needs.

September 01, 2021

Dealership Rating
Employee Rating

Came in for a simple key programming. Ended up needing a new "brain" / "computer". My vehicle was not presenting any typical signs of failure. Had everyone stumped for over a week. Several hotline support More

by Drsgirl19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Neal Watson , Tailor Barnes, Mike Konersmann, Michael Sensmeyer, Nick Stanley, Santiago- service.

Sep 02, 2021

Sunset Ford responded

Thank you so much for sharing this with us. We are happy to hear that we could help, and we are here for any future needs.

August 26, 2021

Dealership Rating
Employee Rating

Great job, was done on time. Easy to work with for drop off and pick up after hours. Called and reviewed car with me on the phone. More

by Diane Young
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sydney Smith

Aug 27, 2021

Sunset Ford responded

Thank you so much for the outstanding review! Our team looks forward to working with you again.

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