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Jennifer Gillespie
75 Reviews
Just moved to Denver! Excited to be here and experience this beautiful city! If you have any questions or need a guide to pave the path to your next vehicle, I'm the girl with the answers! I'm lucky enough to work with the greatest team in Colorado to make sure you not only get the best deal available, but drive off the lot in the vehicle you deserve! Come by today and meet the family!
Read moreDealership Experience
6 yrs, 5 mos
Industry Experience
18 yrs, 5 mos
Employee Video
75 Reviews
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75 Reviews of Jennifer Gillespie
December 10, 2022
Your center has no equipment to buff the paint where my car was scratched damaged and damaged by a tool that was used to break into it. I can’t get these repairs completed unless I reopen my claim and find car was scratched damaged and damaged by a tool that was used to break into it. I can’t get these repairs completed unless I reopen my claim and find a different Kia dealership that can do this. I’ve had my paint buffed at other Kia dealerships several times and they were all equipped for it. You also have no car wash so I can’t see my repairs when my car is fixed on the outside. This is only dealership I’ve been to that does not have the nessacary equipment that is needed to car repairs and car washes. I would not recommend this location for any kind of repairs only for maintenance like basic oil changes. Very disappointing. More
by Brebabe021
Verified Customer
December 06, 2022
Amazing customer service and patience. My experience has been easy and the staff is beyond friendly and helpful. My experience has been easy and the staff is beyond friendly and helpful. More
by vicki17
Other Employees Tagged: Tom Hardin, Tiffany Kishel , Saife Abusway, Amber Baird-Brackett, Cody Coffey, Duston Coffey, Tony Hill, Nancy Hoag, Guillermo Landron
November 28, 2022
For a service center that works on just one make of car, I expected more thorough and faster work. After two months of waiting, and a $3800 repair bill, my car still has a broken dome light, and no fastener I expected more thorough and faster work. After two months of waiting, and a $3800 repair bill, my car still has a broken dome light, and no fasteners to attach the license plate to the trunk lid. My calls were usually not answered or returned, and neither were my text messages that the dealership's phone recording claimed were easier for you to use. The Kia brand is already suffering due to its current status as the most easily stolen make of car. The reason I needed repairs for my Kia was that a junkie equipped with just a blunt object and a screwdriver stole it. Some insurance companies even refuse to cover Kias because they're such a liability for theft. It's not your fault or mine that the manufacturers made such an easily stolen car, or that Colorado leads the nation in car thefts per capita, or that a car thief targeted my car, or that the global supply chain is a hot mess, but I paid the price for you to fix the damage, and kept experiencing inconveniences for 2 months. For the 2 months that I was waiting for repairs, I spent 3 hours each weekday on public transit for a commute I could have driven in 50-60 minutes. Every little inconvenience nickel-and-dimed more time and money away from me. The last straw that led to this negative review is the missing fasteners I need to attach my new license plate to the trunk lid. On the day I picked up the car, I found that I couldn't screw the license plate on without said fasteners. I asked where I could get said fasteners. You said from the parts dept., and expect a call the same day. No call that day; no answer when I called the next day; no answer to the automated text I replied to. The next time I call and you answer, the answer I get is that your parts dept. doesn't supply those fasteners, and I should get them from a body shop. I can tolerate delays, expensive bills, and plain bad luck; but I will not pretend that things are alright when I find out that I've been jerked around. Did you not know you couldn't get that part? Then all you had to say is that you didn't know. I'm tired of being the one picking up the slack for the service center's shortcomings. I'm the one finding the part, I'm the one calling you to find out what happened, I'm the one running around town and dropping more money at body shops because you could not do what you said you could. I rated you two stars because the work you did is what it said on the box. Yes, my car has new locks, window, and wheel. I never would have imagined that a dealership servicing only Kias would take so long to get parts or overlook details like fasteners for the new plates though. The whole reason I chose a Kia dealership instead of any other decently rated mechanic nearby is that I thought you had quick access to Kia parts, and that your familiarity with Kias would make you aware of details another mechanic might overlook. This was not the case. More
by WoodN
Other Employees Tagged: I'm not trying to single out people. I think my problem was a case of organizational dysfunction. Front line workers don't deserve the blame when they don't have the authority to make changes.
November 27, 2022
Everything was great. Thank you so much. I need to schedule a service to see why the 'Low Tire Pressure' light and 'Check Engine Light' is still on. Thank you so much. I need to schedule a service to see why the 'Low Tire Pressure' light and 'Check Engine Light' is still on. More
by patti2264
November 11, 2022
This is the second car we have bought from Emich and we’ll keep coming back!!! we’ll keep coming back!!! More
by kpringle4
Other Employees Tagged: Colt Emich, Tom Hardin, Jeremy Zobjeck, Brian Wheeler , Clarissa Beloff, Nancy Hoag, Brian Overton, Jude Seilhan, Brian Wilson
October 17, 2022
Everyone at this dealership offers phenomenal customer service! They are very knowledgeable and professional. I trust them with my vehicle and recommend this dealership to others. service! They are very knowledgeable and professional. I trust them with my vehicle and recommend this dealership to others. More
by kittyearlywine
Other Employees Tagged: Jeremy Zobjeck , Joshua Aguilera
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