Jennifer Hall
Jennifer Hall at Sunset Ford
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Jennifer Hall | Page 9

Service Director

Sunset Ford

11700 Gravois Rd
St. Louis, MO 63127

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4.8
104 Reviews

I love being a team member here at Sunset Ford and you can find me running around the service department. I was born and raised in St. Clair and now live in High Ridge with my husband Jason and our children, Millie and Wyatt. Outside of the dealership I enjoy spending time outside. I like to fish, hunt, camp and spend time at Table Rock Lake.

Dealership Experience

9 yrs, 11 mos

4.8

104 Reviews

Write a Review

104 Reviews of Jennifer Hall

October 10, 2020

Dealership Rating
Employee Rating

Did not put 2 bolts in back license plate or check windshield fluid tank for leakage. Jennifer fantastic. Please acknowledge her! Great in every way. More

by MCHUGHCREW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 12, 2020

Sunset Ford responded

Thank you so much for the kind words about Jennifer. We are fortunate to have her on our team. It sounds like your visit overall was positive, but I am sorry to see that you did have a little trouble with your license plate and washer fluid. Would you like our service department team to reach out to you to address those two concerns? Or if need be, please feel free to reach out to our Fixed Operations Manager - jtheutel@sunsetford.com or 314-467-1120. Thank you!

Oct 12, 2020

MCHUGHCREW responded

Also, i know Enterprise is separate from you, but i got a car that seemed like people smoked in it.

Oct 13, 2020

Sunset Ford responded

That can certainly be frustrating. Sorry that happened. We will forward your comments to our Enterprise representative to help ensure they are taking quick steps to address and inspect vehicles upon return to ensure they are absolutely ready and clean for the next guest. Thanks again for the feedback! It certainly helps! Justin Heutel.

October 02, 2020

Dealership Rating
Employee Rating

All body and service work was completed as stated. Email updates regarding my body work were very helpful. Masks were worn by all employees during my visits. More

by MRRSNJEF2029
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Lonnie Pope

Oct 02, 2020

Sunset Ford responded

Thank you for the positive feedback! We appreciate your kind words and are always happy to provide a quality service.

December 04, 2019

Dealership Rating
Employee Rating

Service visit was great experience Recently had my first oil change on my 2019 Ranger done as well as a recall with Sunset Ford. Service Advisor Lonnie Pope was very pleasant and profes More

by cartkev
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Lonnie Pope

Dec 05, 2019

Sunset Ford responded

Thanks for the great review! We appreciate your business and hope you come back to see us.

September 17, 2019

Dealership Rating
Employee Rating

good job i brought my truck into service and they did a great job. i will always recomend this dealership and the great service you get in service. More

by Keith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Keith Boerding, Brett Mathis, Michael Sensmeyer , Sean Johns , Mike Konersmann, Michael Wilhite

Sep 18, 2019

Sunset Ford responded

Thank you so much for the kind words and recommendation, Keith! Our team always enjoys working with you, and we appreciate your business. We wish you all the best, and we are here to help you with any future needs.

August 21, 2019

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Employee Rating

Great service I had an emergency situation and had to get some PM work (L.O.F , inspection and tires rotated) before my trip. I called Lonnie and she was able to g More

by owen neill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Lonnie Pope

Aug 26, 2019

Sunset Ford responded

Thank you so much for the outstanding review! We do our best to provide excellent customer service and excellent quality, and we're glad to hear that your experience reflected this. Our team is here for any future needs, come back and see us again!

June 12, 2019

Dealership Rating
Employee Rating

Five Stars Steve is gung ho about fixing cars. I’ve seen his work on three of his personal cars and he’s helped diagnose and repair four of mine. He has more p More

by TC85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mark Armbruster, Steven Banholzer

Jun 19, 2019

Sunset Ford responded

Your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!

January 04, 2019

Dealership Rating
Employee Rating

Service I have never had a bad experience at this dealership. I purchased my car in September from Sunset and purchased a car for my daughter at another deal More

by Brenda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mike Konersmann

Jan 07, 2019

Sunset Ford responded

Thank you so much for the outstanding review, Brenda! Our team truly enjoyed working with you, and we are sorry to hear that you didn't have the top-notch experience when shopping for your daughter. The Sunset Ford team is always here for you, and we hope to have the opportunity to work with you again in the future. Thank you for choosing Sunset Ford!

December 10, 2018

Dealership Rating
Employee Rating

Amazing This dealership is awesome to work with, the employees are courteous and willing to go above and beyond to make sure the customer is satisfied. I pur More

by Brenda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Michael Sensmeyer , Doug Bauer

Dec 11, 2018

Sunset Ford responded

Thank you so much for the fantastic review, and congratulations on your new vehicle. We always encourage our employees to go above and beyond for our customers, and we’re so happy that our team did just that! We are here for any future needs, come back and see us!

August 29, 2018

Dealership Rating
Employee Rating

Enjoyable experience Had a great experience purchasing my “new to me Explorer”, everyone was more than accommodating and helpful. I am really glad I picked this dealershi More

by Brenda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mike Geraghty , Doug Bauer, Treff LaPlant

Aug 30, 2018

Sunset Ford responded

We are very happy to know you left our dealership satisfied with your purchase and shopping experience. We appreciate your business and we would love to work with you again.

May 15, 2018

Dealership Rating
Employee Rating

Top Notch Service!! I am very pleased with the service I received from Jen taking care of setting my appointment all the way to the end when Brett personally pulled my tr More

by DVF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brett Mathis

May 16, 2018

Sunset Ford responded

Thanks for sharing your story! We pride ourselves on providing each of our customers with top notch service. We are glad to hear that that Jennifer and Brett did just that for you! Thanks again for choosing us and we hope to see you again next time!

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