Jennifer Lange | Page 2

Very helpful I had problems with my 2019 Tacoma and Jen was always quick to get my truck fixed and getting me a rental. Always helpful with a smile on her face and I had problems with my 2019 Tacoma and Jen was always quick to get my truck fixed and getting me a rental. Always helpful with a smile on her face and great attitude. My truck had been back to the dealership three times and I was getting tired of being there and waiting to get my truck back or getting my next car rental. I talked with Richard and on his own he sent a letter to the corporate office explaining my situation and two days later I received the help I needed from Toyota. I am very grateful to both of them for all their help. More

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My car buying dilemna was transformed Recently once I settled into the harsh realization that I needed to immediately trade in my early model Prius for a newer model, I searched the intern Recently once I settled into the harsh realization that I needed to immediately trade in my early model Prius for a newer model, I searched the internet, reaching out to several dealerships. I was contacted by Sam Tello, at Ventura Toyota who persistently worked with me to determine what my needs were. It was Sam’s patience, diligence and strong product knowledge that allowed me to move into a newer model Prius with no hesitation or concerns whatsoever. Sam took extra time to teach me new features that I wasn’t completely familiar with to prepare me for the delightful experience I now have every time I drive my new Prius. If anyone finds themselves in the dilemma of having to purchase a new vehicle in a hurry, I encourage you to contact Sam Tello at Ventura Toyota. I assure you that will have as delightful a car buying experience that I have because of Sam and Ventura Toyota. More

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Award winning service! Luis Martinez is to be acknowledged for his superior service and for being very courteous at all times!. I really enjoy working with him. He has he Luis Martinez is to be acknowledged for his superior service and for being very courteous at all times!. I really enjoy working with him. He has helped me and my family with all of our 4 cars. I recommend this dealership to all my friends. The whole staff is very friendly and helpful I always have a good experience! More

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Excellent Service I brought my car in for inspection/repair and had excellent customer service from Carlo. I had two issues, an odor when using the AC and abnormal nois I brought my car in for inspection/repair and had excellent customer service from Carlo. I had two issues, an odor when using the AC and abnormal noise/binding when shifting. Carlo educated me on certain aspects of using the cooling system to eliminate odors and took the car in for inspection of the shifter. The technician determined the shift assembly had failed, the part was ordered, and I was called when the part arrived. Carlo was not available when I brought the car in for repair so another service representative assisted me, Jennifer. She had reviewed the record that Carlo had generated prior to my arrival so was prepared. Jen provided excellent service; the repair was completed and my car is performing much better. Jen assisted me with a second issue regarding a question I had about an HVAC filter for my car. She went the extra mile to consult the service manager, Kevin, who was excellent in handling this problem. Thanks to Carlo, Jen, Kevin, and service technician Michael, for a five star customer experience in the service department. More

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