Jennifer Mcclung | Page 21

My car just stopped working. It stayed 1 and a half days at the dealership. Yesterday, 01/31, I picked it up and today, one day later, it stopped again and I'm in the middle of It stayed 1 and a half days at the dealership. Yesterday, 01/31, I picked it up and today, one day later, it stopped again and I'm in the middle of the avenue with the vehicle not working More

by Junior Verified Customer Verified Customer

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Joe Vega was very professional and understood my concern and fear regarding my car issues. He was able to calm me and took time with me to go over the issues regarding the recalls on my car. I really apprec and fear regarding my car issues. He was able to calm me and took time with me to go over the issues regarding the recalls on my car. I really appreciate his kindness to me. More

by hchaines7 Verified Customer Verified Customer

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It was a very good service and fast. . They was very nice and explain everything about the service. Than you. . They was very nice and explain everything about the service. Than you. More

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The repair process took 16 Weeks. No loaner car was offered. Communication was limited and mostly initiated by me. For the first 12 weeks there was no known estimate for completion No loaner car was offered. Communication was limited and mostly initiated by me. For the first 12 weeks there was no known estimate for completion date for the work. When I finally picked up the vehicle it had a broken battery that overheated on the way home and had to be replaced. I saw them jumpstart the battery to bring the “fixed” car to me and asked but was not really helped. The battery was blowing steam out relief holes by the time I got home. I also had to pay over $1000 to replace O2 sensors that were likely damage by the cause of the main repair that the vehicle was towed in for. Cyl head gasket leak - coolant into combustion- exhaust flowing by O2 sensors- likely gumming up sensors. Overall bad experience for me. More

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When I came in recently the first time for work done no one told me I had to return for more work. I left thinking everything was completed that day. I got a call a week or so later about a part coming in one told me I had to return for more work. I left thinking everything was completed that day. I got a call a week or so later about a part coming in and to make an appt. Again, that I had no clue about More

by Haukmommy4life Verified Customer Verified Customer

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Each time I leave my Telluride for service, there is a delay. I call, no answer. Call again, transferred to service, they don’t pick up. I appreciate the shuttle service, but don’t understand 6 hours for delay. I call, no answer. Call again, transferred to service, they don’t pick up. I appreciate the shuttle service, but don’t understand 6 hours for an oil change. More

by raecheri.huston1 Verified Customer Verified Customer

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Your service department is the worst that I have ever dealt with in 35 years of being in the automotive industry. I wound up having to trade in a car with a blown up engine in it because Kia would not re dealt with in 35 years of being in the automotive industry. I wound up having to trade in a car with a blown up engine in it because Kia would not replace it and and it was still under warranty Now on the purchase side I dealt with Nena she was awesome. She answered every question tended to all my needs got me the vehicle I needed to put my daughter into and David. The manager got the payments right where they needed to be. I had no issues with them. They were both great. Nena was awesome. More

by jeffa.pinder Verified Customer Verified Customer

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My was dropped off at 10-15 and I got it back at 12:30 . It was not served at all. Jeniffer never answered me any question she was worried in other cards bringing keys inside and papers but not my car. You It was not served at all. Jeniffer never answered me any question she was worried in other cards bringing keys inside and papers but not my car. You definitely lost a customer More

by Bryan Verified Customer Verified Customer

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Me dijieron que arregalaban una luz de recall estuve 3 ha en el dealer y hoy después de 48 hs sigue la misma luz encendida en la App de Kia. No arreglaron nada entonces….. en el dealer y hoy después de 48 hs sigue la misma luz encendida en la App de Kia. No arreglaron nada entonces….. More

by Sebastián Verified Customer Verified Customer

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The customer service was inadequate to say the least. You kept my car over 3 weeks. Very little communication about why. Upon pickup of my vehicle I was told one thing about a oil change and then being You kept my car over 3 weeks. Very little communication about why. Upon pickup of my vehicle I was told one thing about a oil change and then being charged another. When my husband couldn't straighten it out I had to turn around and come back to the dealership for them to do their job and look at the paperwork that said I had free oil changes left. The customer service manager promised me he will call me bac, because I was not satisfied with just him telling me you were sorry for all of the bad service I received. I told him to contact the general manager and that I wanted to speak with him that day. I have not heard back either one of them yet. The sad thing is when I bought the car I was lied to horribly. I finally got a meeting with the general manager after coming back making a scene multiple times for someone to hear me. From what I've seen from this dealership since I bought my car in 2020 that unless you make a scene you're not heard. This is unfortunate. If I didn't have the free oil changes I would never come to your dealership because of all the lies I've been told, the unprofessionalism and people not knowing their job. More

by Marsha Verified Customer Verified Customer

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