Jennifer Mcclung | Page 34

From day 1 I had issues with this dealership and had buyer's remorse from day 1. I leased a new vehicle and when I went to set up automatic payments, I noticed the lease was for 48 months not 36 (at tha buyer's remorse from day 1. I leased a new vehicle and when I went to set up automatic payments, I noticed the lease was for 48 months not 36 (at that time I didn't realize you could lease for 48 months) Shame on my for not catching it when signing, but I felt it should have been pointed out. When I called the Finance dept, his flippant response was "You should have read before you signed, and you signed it!" About 3 weeks in, I started having audio, navigation and a few minor issues. I took it to the service dept with a recording of the issue) After 3 hours, they told me I would have to bring it in for a Software update and leave the car, it would take 5-6 hours. That was the first of 5 times that I left the vehicle (one time the car was there 3 days and they refused to provide a loaner) At one point I called and asked for the General Manager and was told that he or the Service manager, Joe would call me back. I stated I did not want to speak with Joe, I wanted to speak with the GM... Joe called me back. After the 5 visit and it is doing the same thing on the way home, I was done. I was tired of feeling like I was being unreasonable that my 3-month-old car's audio skipped like a broken record. I went to a different dealership, got rid of that car, upgrade and got more options with similar payments. This was my 6th Kia and the WORST experience I have ever been through. However, Jennifer was very understanding, but one understanding person doesn't make a dealership. More

Print

My experience with Jennifer at the Kia Longwood dealership was great. She was friendly and professional. I took my car in for recalls and scheduled service. It was completed in a timely manner. dealership was great. She was friendly and professional. I took my car in for recalls and scheduled service. It was completed in a timely manner. More

by kerrilsh Verified Customer Verified Customer

Print

They are very nice and friendly at the north kia dealership. They will help you with anything they can and lead you in the right direction dealership. They will help you with anything they can and lead you in the right direction More

by cristina Verified Customer Verified Customer

Print

I have no problem with this dealership and I will recommend this dealership to my family and friends recommend this dealership to my family and friends More

by CITA912 Verified Customer Verified Customer

Print

Jennifer was amazing. She explained everything had great customer service. I would highly recommend her to anyone. She explained everything had great customer service. I would highly recommend her to anyone. More

by Rickynbrooklyn Verified Customer Verified Customer

Print

Jennifer is very knowledgeable and very friendly went over all of my options very thoroughly over all of my options very thoroughly More

by RANDK198826 Verified Customer Verified Customer

Print

Frank in service is the best. Great customer service and very professional. Truly appreciate him. Great customer service and very professional. Truly appreciate him. More

by Glen Verified Customer Verified Customer

Print

Takes too long for standard service call. When an appointment is scheduled, vehicle should be service at minimum amount of time. Should not 3.5 hours for an oil change and tire rotation. When an appointment is scheduled, vehicle should be service at minimum amount of time. Should not 3.5 hours for an oil change and tire rotation. More

by ARTICE.SEWARD Verified Customer Verified Customer

Print

Appointment was set and carried out as described. Parts needed to be ordered and arrangements for rental car were made. Parts took longer than expected but when they arrived job was completed. Parts needed to be ordered and arrangements for rental car were made. Parts took longer than expected but when they arrived job was completed. More

Print

My service is usually good but when I took my car in for a recall repair it ended up staying over night at the dealership with no warning or communication. I had to go to the dealership to check on my car m a recall repair it ended up staying over night at the dealership with no warning or communication. I had to go to the dealership to check on my car myself and most people had gone home. That is totally unacceptable service. At least tell me if my car will stay overnight so I can make appropriate accommodations for the next day. More

by Christen Inman Verified Customer Verified Customer

Print